AliExpressReviews 8,048

I ordered an auto part from Yubai Vehicle Parts Store that they shipped as a perishable item and USPS disposed of it. When I sent proof from the USPS the seller and Ali Express refused to rectify the problem so I've effectively been ripped off. Use Wish for much better customer service.

Bought an electric item, and was sent one with the wrong plug/voltage. I asked them to send the correct one, and they instead gave me 1/3 of my money back! One third! Outrageous company, how on earth do they get away with this crap?

AliExpress was never good, but now it's even worse. Shein is a 1000 times better then AliExpress. Costumer service offer no help. Received wrong item or don't receive at all, there's no money back. I have decided after giving many chances to close my account.

Ordered inflatable Kayak because it was alot less than on Amazon. Big mistake. The fedex tracker says it was delivered yet fedex says order does not match up with me. They did not even have my address on order. They just take your money and did not even attempt to actually send me the product. I hope my bank will reimburse me because I am sure they are not. I wish I had read these reviews before I threw my money away. I guess it is legal to scam people in China. They would be shut down in the U.S.

I bought some stuffs for my kids. One of them was damaged. My daughter took some pictures and videos and sent them. They said we have to pay for shipping to get a refund for the damaged toy. It cost me more than toy itself to ship something to China. So I didn't send it and they didn't even give me a partial refund.
Horrible customer service.

No compren! Las cosas no llegan jamás en la fecha que se espera que es de por si 30 días. Haces el reclamo y te ponen a esperar otros 60 días todo para darle tiempo a que llegue. El tracking es toda una estafa imagina dice que hace un mes está en mi país esperando ser entregado y todo los días la fecha de actualización cambia al día y hora en la que revisas por lo que sabes que es super falso. Luego que esperas 90 días comienza la pelea por tu dinero y toma otro mes. Permiten demasiadas estafas suplidores que envían a una persona distinta en tu ciudad y como el tracking dice entregado en esa ciudad dicen que lo recibiste se niegan a investigar. Tuve que pedile una carta a la compañía de trasnporte que certificara que ese rastreo no estaba ni a mi nombre ni a mi dirección para que no les quedara remedio que luego de 4 meses devolverme. No protegen al cliente protegen al estafador.

Worst customer service ever 2 months packages not arrive they keep you giving you new dates until the 90 days protection end. Last time a seller send to another person completely different address but since tracking only said city and country they said I received. Had to contact postal service get evidence that I didn't received it because they refused to investigate to keep protecting scammers. Took almost 4 months to get money back. Now 2 months waiting for a simple jacket. Avoid buying here if you need your item for a gift. If you can wait 4 months for it then you are ok but think what company needs you to wait 90 days to protect you amd give you your money back when more than a month from expected day has gone by.

Okay, lets start from the very beginning, my mother has breast cancer, I have been having trouble with transport to and from work. I decided an electric bike would be perfect since i live in a busy area and could skip the traffic. I got everything else from american owned businesses but could not find a cheap battery american made, i found one from a seller named Sky Technologies. $450 for the battery and $170 for 1 week shipping, fast forward an entire month and 4 days, i finally get the battery and the connectors are not what i needed or what is advertised. I filed a dispute to attempt to get a refund, i could still use the battery but it was late by a month and i had to spent my own time to fix it to make it work. So a month of me being out of work due to this sellers malpractice and aliexpress' dispute team thinks the seller is in the right and will not even attempt to listen to my case, the seller will always win a dispute no matter what, i'd never spent another dollar on this chinese communist site.

I'm AliExpress's platinum member because of too much shopping on AliExpress. But, I have no choice to stop buying from AliExpress because of no refund of undelivered order. I think, eBay is the best at the moment as I have used eBay Shopping for many years in the past.

They bated and switched a product and then offered a refund only to change there mind and not give the refund. A highly horrible experience. I wish i never contacted them and I am out 162 dollars after sending pics of what i needed only to be sent the wrong product. They should not be allowed to do business in the United States just a total scam of a company.

As mentioned in my review with supporting documents - this had all of the appearance of a SCAM and I concluded that I had been cheated out of 240 usd.
I had written off the whole as a nasty learning experience, closed my account with aliexpress and had moved on -- TO MY IMMENSE SURPRISE THE PACKAGE SHOWED UP HERE INSTEAD OF BEING A BOGUS BOX SENT TO 3 NOTCH, AL
I have no idea what the quality of the product is - I figured I was willing to roll the dice on that one and I still am doing that with no objection
I JUST WANT TO APOLOGIZE FOR AN INCORRECT REVIEW - THEY ACTUALLY CAME THROUGH

I didn't get what I bought from Aliexpress. Their system showed it arrived at my country but the local post couldn't find any track of its. I disputed for refund as it didn't reach me in the due time. They rejected my dispute immediately and automatically. I also rejected their solution with the screenshots of my chat with the local post customer servive. Aliexpress didn't reply me within limit 3 days of processing the dispute, the the timeout reached, they simply sent me an automatic response that I didn't give a valid evidence in the due 3-day time without communicating with me during the time at all. So what should be a valid evidence for them? Then they closed my dispute and set my order closed, i.e I lost money but got nothing. I disagreed with this solution and appealed it, but again they always replied the appeal was failed via email. I had this bad experience with multiple orders that I didn't get after 2 months and Aliexpress reacted the same with all my disputes, the same automatic no-reply emails and messages, No human to talk directly with. Even the stores acted the same, they trusted their tracking system but I trusted my local post service as Aliexpress used untrackable maxi letter types of delivery, If the local post never received the package and scanned it at their storage then no way to catch where it was. But Aliexpress promised to protect their customers if we didn't get what we bought on Aliexpress within protection time.At least they should communicate with the customer and negotiate in a fair way for both the store and the customer. But just such a bad seller and a big liar! Unfair and no protection at all for the buyers, so be cautious! I l will leave Aliexpress forever.

ALIEXPRESS is the worst place that you can do your shopping! Their buyer protection is SCAM - they dont stand behind their policy. If you order some goods and if you dont recieved in the end and if there is another SCAMER(the seller) and they show you some Chainice paper with some fake weights and stats - Delivered - but without any other detail - who get the order or when was happened the delivery. IT IS HUGE SCAM - YOUR MONEY WILL BE BURNED. IF I CAN give them 0 stars I would do it!

Said they'd refund me for a order I made that seller never sent, never refunded me and the seller is still a listed seller. Stay fast away from aliexpress and their scams.

They took about two months to send my order and never sent the yellow dress instead they've sent me a hair ribbon that it wasn't even worth 50 cents and I've tried to get my money back but it is impossible

Update: They have no customer service phone number to call. So, I contacted them through the chat service. I explained the situation. I was told to go to the dispute summary. Then the representative on the chat disconnected. No solution. After several days of messaging back and forth and sending them pictures of the packages I received along with their proof of delivery with the weight high lighted to prove the packages contained different items. Then contacting my credit card company. The seller finally agreed to refund me for the items I did not receive.
I placed an order for 2 Six foot folding tables and 6 packages containing 4 folding chairs each. I received the 2 tables. The next day I received 3 packages of the chairs. I contacted the seller to let them know there were 3 missing packages. The Seller says there is only one missing package, and they refuse to refund for the other 2 missing packages. They sent me pictures of the items delivered. They are trying to say the 2 tables were packages of chairs when the delivery pictures clearly show different packaging. I guess I will have to dispute the charge with my credit card company.

5 out of 9 items where not recieved. No customer service. Just an automated response to my refund request "NO REFUND". No matter how many times you try to escalate. Total Rip-off.

I was interested in a...terestial tester...( that is used for tv antenna installation and fault finding
HONOR BOX had this...it was showing a advertised picture ( orange device)...they show a nice picture on the add,but when you go to the next page it shows a different device.but realy i dont care what colour it is,as long as it works the way it is supposed to...recieved a completly differnt device., ON THE RECIEPT THEY SENT it sais terestial after 4 months of messaging, they will not admit there mistake,half the time, they make out,they don't understand English. I was prepared to eventualy but more for an overseas job...not any more...not worth buying from this company or Alixpres

I have been trying for a month now to get a refund on a package that was NEVER delivered to me. A signed, official letter from the post office saying I never got a package that YOU PEOPLE put the label on? Like the post office has time for that BS. NEVER, NEVER NEVER do business with AliExpress

The need a bunch of crap for a refund! I'll pass on them! They will not refund me! I will not shop with them again