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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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LEEDOAR Factory Store the seller sells defective TWS earphone products, do not exchange, do not return money, no one should buy anything from him!
I returned the item due to the scratch on the item but I didn't get refund saying I returned a empty package which I didn't. I asked the evidence that the warehouse received the empty package from me but never did and I didn't get refund.
QJ CINGA 1987 Store is simply incompetent. The merchandise didn't arrive, I sent them the details that i launched an investigation with the local shipper and that they were eligible to make a claim. They stopped all communication instead.
I have found all other sellers on this site to be 5 stars. The product is often stage quality when it comes to clothing and be careful with sizing. Overall I've had some fantastic finds. Remember it's not one retailer but thousands.
I bought a swimming pool 280 Polaris skimmer bag but shipped me a totally wrong size and different clip size... Then I ask for return at next day but refuse to send me a right one and neither refund, Allie said nothing wrong, ok, I ask for return by dispute from PayPal, after that Paypal finally said ok to return but address in China. That's cost me $16 to send it back but my item is just $12. So frustrating and I call my credit card to dispute it. What a humbug experience... Don't buy anything from Allie anymore. It's a scam.
Love aliexpress very cute items for women
Cheap and fast shipping
Love them...
Bought several items. Shipped in two packages. Received one told both were delivered. Emailed alibaba customer support they were blaming the mail man. They don't want to hear you at all. Thanks God for the Amazon and Walmart. Buying from Alibaba is like throwing your money away. MY ADVICE NEVER TO USE THEM UNLESS YOU DON'T CARE ABOUT YOUR HARD EARNED MONEY….
I have ordered numerous products from Aliexpress over a two year period and have never run into any problems at all. Everything has been delivered fairly quickly and everything has been as descibed. Each to their own, but my experience has been very good.
I ordered 2 swords for my grandson in October for Christmas, they never arrived. When I called for a refund they stated that the items were in customs in Chicago and it was my responsibility to retrieve them? I live in Tucson, Az. I lost $120.00. DO NOT USE THIS SITE FOR ANYTHING!
They don't deliver products so who cares if it's cheap if you never get it in the end. Don't waste your time with this website.
The email reported my dress was delivered but I never received it. Customer service was not accommodating.
Great servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat service
Ordered a watch band that doesn't fit. AliExpressed ask for photos to illustrate problem. Sent photos clearly demonstrating the problem. Claim was refused.
Would only suggest trying AliExpress if the product was so cheap that you can, if it not's right, just throw your money out the window.
Every time when you receive an item they is defected you can open a case. And Aliexpress customer servive decides you need to return it and seller should pay return shipping. But the problem is that most sellers won't pay! And the last time it was simply ugly - seller did not answer and aliexpress customer service asked to send and after item arrived to send them post receipt and they will manage. Item was returned and received by seller, I sent post office receipt and even package picture but in several days they sent me email that my proof was not enough and protection time was over and just closed the case. Liars and robbers everyone there. Try to order from another platform if you care for your money
Best experience on AliExpress. I'm very very happy to be a customer of AliExpress. They do care a lot of their customers. Everything great, customer service great, all amazingggg.
Aliexpress sent me the product I ordered. It was a gift that needed to be returned and Aliexpress sent me a fake return label and the USPS returned it to me. And Aliexpress rejected the return, refused to send a legit return label and rejected the appeal. They must be really desperate for money if they have to screw people over with such childish antics.
Hi all, I have waited till I made several purchases form Aliexpress before doing a review. I have ordered almost a dozen items now with no issues with any of the dealers I have used. Communication has been spot on and accurate everytime regarding the tracking. My main advice to anyone wanting to purchase from Aliexpress is to make sure you check the reviews and ensure they are established with at least a satisfaction rating of 95-96+%
I never had any problems with Aliexpress. I don't know what people's problems with it are. They usually delivered good quality products in good condition and on time.
I would give AliExpress 0 star if I could for buyer protection.
I bought some eye pads for improving my eye sight as it claimed for $40.36 and end up making a big mess one my face. This pads burned my eye lids, upper portion of my nose and the face areas around my eyes. Only used it twice for 10 minutes according to the direction for two days and wanted to believe it will work. The area it touched was swollen, caused wrinkles and black red patches. This is the worst time of my life and it makes me look at least 40 years older with unnatural discolored face. I just hope this condition will go away in the future. I'm not using this pads for beauty reason but it caused a big mess on my face. Wondering with what kind of the ingredients they put in these pads.
I send the seller a picture as a proof for complain and refund but the seller ignored it, turned to AliExpress for solution, their solution was no refund which is no buyer protection at all. Once complain started, it won't allowed me to write review for this particular item on their website.
Be very CAREFUL when buying item in AliExpress, you may regret later because the item you bought may cause long lasting damage to your face or body and also lose your money.
1. Ordered 10 left handed Golf gloves on 24 April 2023;
2. Received items on 8 May 2023;
3. The items were Right Handed gloves which can not be used;
4. I have triggered the refund process on 12 May 2023;
5. As Aliexpress demand, I have shipped the items back to the seller on 13 May 2023;
6. The seller have received the parcel 12 June 2023;
7. Refund of AUD 88.04 for the items received on 12 June 2023;
8. I have made appeal to ask Aliexpress to assist rufunding AUD$23.50 of postage for returning the items on 13 June 2023;
9. The appeal has been rejected on 14 June 2023;
I can not contact anyone from Aliexpress since then. They only have a robot called Eva who can only frustrate you with no brainer answers.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.