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AliExpressReviews 8,048

2.3

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1775
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,642
value
1,544
shipping
1,585
returns
1,423
quality
1,484
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Hungary
1 review
2 helpful votes
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LEEDOAR Factory Store the seller sells defective TWS earphone products, do not exchange, do not return money, no one should buy anything from him!

Date of experience: July 9, 2023
California
1 review
3 helpful votes
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I returned the item due to the scratch on the item but I didn't get refund saying I returned a empty package which I didn't. I asked the evidence that the warehouse received the empty package from me but never did and I didn't get refund.

Date of experience: July 7, 2023
Canada
1 review
0 helpful votes
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QJ CINGA 1987 Store is simply incompetent. The merchandise didn't arrive, I sent them the details that i launched an investigation with the local shipper and that they were eligible to make a claim. They stopped all communication instead.
I have found all other sellers on this site to be 5 stars. The product is often stage quality when it comes to clothing and be careful with sizing. Overall I've had some fantastic finds. Remember it's not one retailer but thousands.

Date of experience: July 6, 2023
Washington
1 review
9 helpful votes
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I bought a swimming pool 280 Polaris skimmer bag but shipped me a totally wrong size and different clip size... Then I ask for return at next day but refuse to send me a right one and neither refund, Allie said nothing wrong, ok, I ask for return by dispute from PayPal, after that Paypal finally said ok to return but address in China. That's cost me $16 to send it back but my item is just $12. So frustrating and I call my credit card to dispute it. What a humbug experience... Don't buy anything from Allie anymore. It's a scam.

Date of experience: July 5, 2023
North Macedonia
20 reviews
17 helpful votes
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Fav app to shop at
July 4, 2023

Love aliexpress very cute items for women
Cheap and fast shipping
Love them...

Date of experience: July 4, 2023
Canada
1 review
1 helpful vote
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Bought several items. Shipped in two packages. Received one told both were delivered. Emailed alibaba customer support they were blaming the mail man. They don't want to hear you at all. Thanks God for the Amazon and Walmart. Buying from Alibaba is like throwing your money away. MY ADVICE NEVER TO USE THEM UNLESS YOU DON'T CARE ABOUT YOUR HARD EARNED MONEY….

Date of experience: July 2, 2023
GB
1 review
0 helpful votes
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Aliexpress
July 1, 2023

I have ordered numerous products from Aliexpress over a two year period and have never run into any problems at all. Everything has been delivered fairly quickly and everything has been as descibed. Each to their own, but my experience has been very good.

Date of experience: July 1, 2023
Arizona
1 review
0 helpful votes
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Rip Off
July 1, 2023

I ordered 2 swords for my grandson in October for Christmas, they never arrived. When I called for a refund they stated that the items were in customs in Chicago and it was my responsibility to retrieve them? I live in Tucson, Az. I lost $120.00. DO NOT USE THIS SITE FOR ANYTHING!

Date of experience: July 1, 2023
Colorado
4 reviews
1 helpful vote
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They don't deliver products so who cares if it's cheap if you never get it in the end. Don't waste your time with this website.

Date of experience: June 30, 2023
Utah
1 review
0 helpful votes
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The email reported my dress was delivered but I never received it. Customer service was not accommodating.

Date of experience: June 30, 2023
Ukraine
1 review
4 helpful votes
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Great service
June 28, 2023

Great servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat servicegreat service

Date of experience: June 28, 2023
Texas
2 reviews
5 helpful votes
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Ordered a watch band that doesn't fit. AliExpressed ask for photos to illustrate problem. Sent photos clearly demonstrating the problem. Claim was refused.

Would only suggest trying AliExpress if the product was so cheap that you can, if it not's right, just throw your money out the window.

Date of experience: June 27, 2023
Israel
2 reviews
0 helpful votes
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Liars. They promise and them steal your money
June 27, 2023

Every time when you receive an item they is defected you can open a case. And Aliexpress customer servive decides you need to return it and seller should pay return shipping. But the problem is that most sellers won't pay! And the last time it was simply ugly - seller did not answer and aliexpress customer service asked to send and after item arrived to send them post receipt and they will manage. Item was returned and received by seller, I sent post office receipt and even package picture but in several days they sent me email that my proof was not enough and protection time was over and just closed the case. Liars and robbers everyone there. Try to order from another platform if you care for your money

Date of experience: June 27, 2023
Spain
1 review
1 helpful vote
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Best experience on AliExpress. I'm very very happy to be a customer of AliExpress. They do care a lot of their customers. Everything great, customer service great, all amazingggg.

Date of experience: June 25, 2023
Pennsylvania
1 review
4 helpful votes
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Bogus return label
June 25, 2023

Aliexpress sent me the product I ordered. It was a gift that needed to be returned and Aliexpress sent me a fake return label and the USPS returned it to me. And Aliexpress rejected the return, refused to send a legit return label and rejected the appeal. They must be really desperate for money if they have to screw people over with such childish antics.

Date of experience: June 25, 2023
GB
1 review
2 helpful votes
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Hi all, I have waited till I made several purchases form Aliexpress before doing a review. I have ordered almost a dozen items now with no issues with any of the dealers I have used. Communication has been spot on and accurate everytime regarding the tracking. My main advice to anyone wanting to purchase from Aliexpress is to make sure you check the reviews and ensure they are established with at least a satisfaction rating of 95-96+%

Date of experience: June 25, 2023
Texas
1 review
0 helpful votes
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Almost a month, no tracking number no product no refund. Very bad place to shop, Americans are scammed.

Date of experience: June 23, 2023
Australia
1 review
0 helpful votes
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I never had any problems with Aliexpress. I don't know what people's problems with it are. They usually delivered good quality products in good condition and on time.

Date of experience: June 23, 2023
Washington
1 review
0 helpful votes
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I would give AliExpress 0 star if I could for buyer protection.

I bought some eye pads for improving my eye sight as it claimed for $40.36 and end up making a big mess one my face. This pads burned my eye lids, upper portion of my nose and the face areas around my eyes. Only used it twice for 10 minutes according to the direction for two days and wanted to believe it will work. The area it touched was swollen, caused wrinkles and black red patches. This is the worst time of my life and it makes me look at least 40 years older with unnatural discolored face. I just hope this condition will go away in the future. I'm not using this pads for beauty reason but it caused a big mess on my face. Wondering with what kind of the ingredients they put in these pads.

I send the seller a picture as a proof for complain and refund but the seller ignored it, turned to AliExpress for solution, their solution was no refund which is no buyer protection at all. Once complain started, it won't allowed me to write review for this particular item on their website.

Be very CAREFUL when buying item in AliExpress, you may regret later because the item you bought may cause long lasting damage to your face or body and also lose your money.

Date of experience: June 21, 2023
Australia
1 review
1 helpful vote
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1. Ordered 10 left handed Golf gloves on 24 April 2023;
2. Received items on 8 May 2023;
3. The items were Right Handed gloves which can not be used;
4. I have triggered the refund process on 12 May 2023;
5. As Aliexpress demand, I have shipped the items back to the seller on 13 May 2023;
6. The seller have received the parcel 12 June 2023;
7. Refund of AUD 88.04 for the items received on 12 June 2023;
8. I have made appeal to ask Aliexpress to assist rufunding AUD$23.50 of postage for returning the items on 13 June 2023;
9. The appeal has been rejected on 14 June 2023;
I can not contact anyone from Aliexpress since then. They only have a robot called Eva who can only frustrate you with no brainer answers.

Date of experience: June 21, 2023