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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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DO NOT USE: A Lot of the time you will need to follow up on items that do not arrive and the service is terrible. Always use the same lines when talking to you and will not assist you in any way with fraudulent sellers. So far 1/3 of.the items that ordered did not show up, and good luck getting refund.
On submission of verification code provided by you, it does appear timed out. What id the alternative method to get promo code despite joined as a Member of your concern.
A place where you can find many great deals on items which cost a lot more on the local stores, however the delivery time is quite high and sometimes you can get the wrong items or not get anything at al... happily all such issues were solved for me with the disputes so far.
We this people are so sad for 29.67 really some people are just so sad well people this is a scam been tryna get my money back they keep saying they cant find my order yeah right you know what yall can keep that so sad!
I ordered a spoiler for my car that was advertised as 100% real Rocket Bunny and the item they sent me was not at all and too boot the item was damaged, poor quality and parts miss matched and not all parts. I opened a dispute, gave all the information and even uploaded proof including emails from seller showing that he admits its not a Rocket Bunny Spoiler that they just use the design and make their own and then pass off as Rocket Bunny. The seller didn't even respond to the dispute and AliExpress made a decision that in order for me to get refund I have to pay the return shipping which will be $300+ Canadian just to get back my purchase price and original shipping cost. So I basically have to pay to have them take the item back and be left with no item. The buyers Protection is bullsh*t and AliExpress will always side with the seller. I also have a dispute with an item not arrived and the tracking info is bogus and again AliExpress wont do anything about it. I have 2 items I am waiting on and now Im sure AliExpress is just gonna close my account, I don't understand how this company can keep getting way with this stuff. NEVER WILL I SHOP ON ALIEXPRESS AGAIN!
Avoid! Scam, cancelling orders with no reason, then customer support extremely rude. Took my 25£ never got it back
Had my account closed because none of the vendors could deliver on time, free delivery means you will never get your item just lose your money.
Bought several items from this site. One 200.00 item never worked, I want to send it back after spending 50 hours trying to get it to work with NO instructions that one could understand. The vendor told me to pay the shipping back to China and they would refund me. When I said I was NOT paying the 50.00 to ship it back they would no longer respond. Ali Express did NOTHING
I've been shopped at this website enough time with problems that I can conclude about their fake promise on the buyers' protection. Regardless all the proves with pictures and videos the buyers submitted for the dispute, Aliexpress would only give a small amount of the partial refund (~30%) on the damaged unusable item. If buyers dispute on their decision, they just rejected the dispute by blaming the buyers didn't provide "futher" evidences. However, it is unreasonable and there shouldn't be more or additional evidences unless the buyers deliberately add more damage to the item. In other words, Aliexpress would use excuses to get away from its liability with a small settlement, and forced the buyers to pay for a piece of trash. On top of everything, most products on Aliexpress are pooly made and packed. If a buyer filed a dispute, Aliexpress would block that negative review. I noticed that I can find some exact product and cheaper on Amazon, which company I have more confidence with. To save yourself some trouble, please compare and research before buying.
Purchased some LED floodlights from seller WeDo LED. Lights rated 100,000 hours. One failed after just 2000 hours. Multiple emails to seller with no response. Tried getting a hold of someone at Aliexpress without any success. They just don't give a dam! Will not be buying anything ever again from the filthy Chineese crooks!
Website full of fraud and thiefs. Customer service very friendly, but they will never help you. They are only promising they will solve the issue.
Never recieved my order! Only got annoying emails to buy stuff from them. I should review before I place the order!
Please beware, this group will not issue any refunds for defective products. Electronics are inherently prone to defect, and they will not resolve disputes. They will engage you in online conversation and request 'evidence' but they will not accept even a video of the issue as 'evidence'. They have no intention of issuing refunds. I've closed my account with them and realize it wasn't worth saving a few dollars to order from them.
I just order this hair and tried to dye the hair... it turned brown. The hair started breaking when I ran my fingers through the hair, it has a funny smell now the hair won't stop shedding. I opened a dispute for a refund but now the person won't even respond to me... what a rip off... poor quality hair bad services... the aide said I can dye the hair and absolutely no shedding. What a lie
'Made in China' at it's best! They'll sell you something 'dead on arrival' and then will come up with some ridiculous requests - anything just to steal your money!
If you, as a buyer, need to open a dispute, there's a good chance you will lose. Aliexpress chooses mainly the side of the sellers, and when you complain about it ther just close your account to silence you. Smells like fraude, be aware!
I waited over two months for these shoes that I ordered (web says 12-20 days) and I received them finally and they really were cheaply made and terribly uncomfortable and they stink of chemicals. I do not know why I would have expected anything else as they were made in China which is the same cheap crap that we now have flooding America. I will never wear the shoes. Wasted time and money.
Other sellers always delay but all the same with my past experiences shopping with you is okay for me... BUT NEED TO IMPROVE
617 complete order
About 15 open disputes
About 10 undelivered shipments
100% satisfaction and excellent customer protection.
This is the most horrible site ever. Good things i did not spend a lot of money. I try this site only with $15.00
I place a order 3 month ago and they send me delay, delay, and again delay messages. I am tire to wait. And very difficult to get your money back. So i am not worry about my $15.00
I just let it go...
No more for me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members