AliExpressReviews 8,056

Be careful. AliExpress is a fraud. Big scam. I placed the order and although it was promised 60 days delivery. Nothing was delivered for 120 days and when I asked AliExpress to dispute and refund. They just closed the dispute without asking me or confirmation. Then I asked for refund. They knew order is not sent and not delivered but they never refunded the funds of $200.
I wish I could give -5 to them.
Very poor customer service as you only have chat mode and agents are worse in the world

Dear AliExpress users,
Would like worn you that AliExpress seller HongKong CINGO Technology Co., Ltd selles broker devices and do not take the responsibility to pay out the damage.

I order from him LG V10 5,7. The phone arrived broker. I make a video and send it to AliExpress and mentoined company as evidence. For my unkown reason AliExpress decide that the prove is not trustfull and canceled my disupt.

Still, the phone is broken and mentioned seller do not takes responsibility to refund fully my the paid money.

I am worning you to buy any item from HongKong CINGO Technology Co., Ltd. You will take the risk that you will loss your investment.

Hope have informed you welll.

Best Regards,
George

I can't even sign in to an account to see anything. Customer service button doesn't work. No way to get in touch with them. Totally locked out, but has my money.

It's only when things go wrong, which in my case always seems to be electronic goods, that you find the brick wall to bang your head against. I have now found that going through your own bank and getting charge back is the most painless way to deal with them.
Of course overall Aliexpress is a great source of goods at a fraction of the price you would pay in the UK, as long as you are willing to wait for delivery and don't get caught having to pay duty as has happened on a couple of occassions. You take your chance.

I've ordered quite a bit from Aliexpress, and I can tell you I get exactly what I ordered. After reading a lot of reviews after my latest purchase on sites like these, I was scared that I would come across a bad seller. But I have yet to. I just ordered a fox wallet from a newish seller June 9th. I received it today, June 19. It was exactly as pictured, even though the pictures were stock photos. Some sellers are very honest, and I do realize there are some fishy people out there. But that's on every site. I got a bag shipped from ebay in the states sent to me damaged, and the seller wants to refund me 3 dollars of the 20 I spent for it. It all depends on how much research you do. Some of these sellers on Ali are honest people who are trying to make a living just like us. I haven't had to return or exchange or open a dispute so I can't speak on those matters, but just buying simple items have all been perfect.

I tried to purchase many items through Aliexpress and it truly is a hit and miss experience. If you value your nerves then stay clear away from this site. My success rate has been at best been 50 percent, and when purchases have gone wrong there dispute process forces you (the buyer) to prove that the seller has: lied, scammed, cheated, sent you the wrong item, sent you a faulty items... and many other problems that I don't have the space to describe here. The thousands of other bad reviews on this review site can't all be wrong... truly, if you must purchase as cheap as possible, then stick with ebay. At least you then have some chance of getting a fair outcome when something with your transaction goes wrong.

Can these people ever be honest about anything?

First Complaint - They take days and days to ship anything out. You pay extra for the fastest shipping service available, but what for? When they easily take almost a week before they even ship it out to you.

Second Complaint - Poor Quality/Fake Photo's. Most of anything received from these people is garbage. The photo's advertised on this site are 99 % fake and when you question them about it, they always say the opposite, which is a complete lie. What you will actually receive is Broken pieces, Missing parts, Sewing that appears to be done by a 5 year old child, Missing buttons, Loose threads, the wrong color, the wrong item, the wrong size, holes/rips/tears,... and so on.

Third Complaint - Out of Stock Products. Ok so here is another issue with many sellers from Aliexpress. They advertise products they don't even have in stock, and when you cancel the order and choose the reason *out of stock* The seller contacts you and tells you to choose *other reason* if you want the fastest refund. Basically you have to lie if you want the fastest refund. How does this seem fair? Aliexpress doesn't care because they are more for their sellers than their buyers.

Forth Complaint - Buyer Protection/Lack of. There is very little to none. It's your word against theirs. The amount of proof you have to show to win your case is absolutely ridiculous. Also if you open too many disputes, Aliexpress considers this abusing their system, and they will put a ban on you. Say Good-bye to any orders you have paid for, or money you have invested into this site.
I don't believe Aliexpress want's to believe that they could be harbouring as many crooked sellers as they do.
Also if you do win your case, in most cases you are expected to pay for return shipping. How is that fair?

Fifth Complaint - Customer Service. Is anybody real?, as it seems that most of anyone you talk too here is a robot.

All in all, Aliexpress is not the best service to use from my past experiences.

If you actually have a good experience using this website, consider yourself very fortunate.

I always order from them here and there and every seller ive had has been very helpful. Shipping is ok once ur package enters the US tracking kind of stops tho but i have always gotten what ive ordered and if i wasnt happy with something i have always gotten a full refund

I have ordered and received phone cases, waist trainers, wigs, bags, leggings, shirts.
Phones cases are good, bags are good too but wigs and any clothing you order from anyone on there are gonna be very cheap looking and nothing like what they are showing almost any clothing item is see-through