Lara M.

Can these people ever be honest about anything?

First Complaint - They take days and days to ship anything out. You pay extra for the fastest shipping service available, but what for? When they easily take almost a week before they even ship it out to you.

Second Complaint - Poor Quality/Fake Photo's. Most of anything received from these people is garbage. The photo's advertised on this site are 99 % fake and when you question them about it, they always say the opposite, which is a complete lie. What you will actually receive is Broken pieces, Missing parts, Sewing that appears to be done by a 5 year old child, Missing buttons, Loose threads, the wrong color, the wrong item, the wrong size, holes/rips/tears,... and so on.

Third Complaint - Out of Stock Products. Ok so here is another issue with many sellers from Aliexpress. They advertise products they don't even have in stock, and when you cancel the order and choose the reason *out of stock* The seller contacts you and tells you to choose *other reason* if you want the fastest refund. Basically you have to lie if you want the fastest refund. How does this seem fair? Aliexpress doesn't care because they are more for their sellers than their buyers.

Forth Complaint - Buyer Protection/Lack of. There is very little to none. It's your word against theirs. The amount of proof you have to show to win your case is absolutely ridiculous. Also if you open too many disputes, Aliexpress considers this abusing their system, and they will put a ban on you. Say Good-bye to any orders you have paid for, or money you have invested into this site.
I don't believe Aliexpress want's to believe that they could be harbouring as many crooked sellers as they do.
Also if you do win your case, in most cases you are expected to pay for return shipping. How is that fair?

Fifth Complaint - Customer Service. Is anybody real?, as it seems that most of anyone you talk too here is a robot.

All in all, Aliexpress is not the best service to use from my past experiences.

If you actually have a good experience using this website, consider yourself very fortunate.