AliExpressReviews 8,058

I bought a lens that was supposed to be a wide-angle adapter from this website, AliExpress. The seller sent a different lens that has a FISHEYE lens even though the description did not describe it as a Fisheye lens.
I complained, and they asked for evidence, I sent them pics of the distorted image and other additional pictures including a link to see that the lens is actually a FISHEYE lens, but they ignored all my evidence and backed the seller who never denied sending a Fisheye lens, nor submitted any evidence or any reasonable response.
They said I could appeal the decision which I did but since then they have not responded. Beware. This website does not protect the buyer as they falsely boast. They rather protect the seller - who I believe are themselves.

I have been buying at aliexpress for five years already. Basically, I'm satisfied. There were occasional unscrupulous sellers, or there were delivery problems, but any problems was always resolved.
Of course, it used to be better on ali - the coupons were better, the search worked well, most of the goods were free shipping. But even now, ali remains the main platform for online shopping for me.

The most unreliable company ever. They sell items which do not match the description on their website, the quality of the item is far from satisfactory and the item is good to use only for a week. Even though they sell items under the so-called money back guarantee, this protection does not work and they do not want to refund anything or accept a returned item as a proof that it does not work. Instead, they ignore your emails, refuse to help and DEMAND YOUR NAKED PICTURES/VIDEOS in order to give you a refund. You can feel sexually harassed by this companys employees and see that they are totally unwilling to help you solve the issue. Their live chat does not work at all (there is an automatic robot replying to you and NOT a real person), their employees English skills are too low to communicate with clients, they are the worst company that you can ever encounter!

It's a trap in countries that add custom fair. I took a swimming head cover for 1.5 USD and paid 5.3 USD as a custom that they don't tell about when you buy
Another piece for 3.28 USD i paid a custom of 7.11 USD
Another one for 3.5 USD i paid 9.8 USD
They have to arrange this issue with such countries and write the total we have to pay, not to trap us
About the long long waiting and defected tracking you can say all your imagination. I got 3 pieces while it is still written they are in China, while that since 1 month in egypt i didn't get yet
Another swimming suit i chose size XL according to their table, but their XL came very small, i gave to my daughter 12 years 40 kg!
To be fair, it is only the first piece i got from aliexpress, HXBY swimming wear company, came in time and is excellent beyond imagination

If you received your product, all good. But if not, you are on your own.
I made a purchase in Sept 2 2017, suppose to receive in 60 days. It's been 90 days, I got nothing.
When I complaint, seller will not refund, just keep saying wait for another 10 days, another 15 days... to no end. When Aliexpress step in, they told me I have to check in every 10 days for the next 50 days to confirm whether I received it or not, all the way until Jan 6,2018!

Seriously!?

This is for $6 dollar purchase. I really don't care so I give up. But I've got so many damn emails, "please wait longer... for another 15 days..." "here is a solution from Aliexpress, wait for another 3 days..." "here is another solution from Aliexpress, wait for another 10 days..." "Aliexpress require you to check with your local postal office to verify it's indeed not there" "Aliexpress wants to you wait for another 50 days for mutual benefit of both parties..." "You are required to respond in 3 days to Aliexpress, check your postal office..." "You are required to respond in 10 days, because you need to check in every 10 days..." Oh for crying out loud, can this gets anymore annoying?!

I will never purchase here again. Ebay is a much better alternative. If you want to buy anything with value, stay away from here.

The main problem with this website is that there are numerous sales assistants and there is no stability. Sometimes you get quick delivery and great products, sometimes the order never arrives or arrives broken/wrong size/wrong color etc. In the latter case you have to demand a refund, but it does not always work. Sometimes they will simply ignore your complaint, because they think you are not trustworthy. Even if they agree to give you a refund, you have to wait a long time to get your money back. All in all, I am quite tired of using this website.