AliExpress

While AE does have tempting deals, unless you go into this with a gamble of money with a big "IF" they send you the correct product and it's undamaged then avoid.

There are a lot of scammers on AE and while that is everywhere, their customer service is horrible. You have to video record all openings just in case something is wrong. Even if there is damage or incorrect item, AE makes you pay to ship it back to China which is very expensive. Then the seller has to confirm they received the item back regardless of tracking. If you send anything back it is most likely never going to get confirmed and not only will you lose your item but also shipping costs.

AE needs a complete overhaul of this process if they ever want to see my business again. There is too much risk involved that things will go the wrong way. AVOID!

Nothing is ever what it looks like in the picture, the size charts never match up. You can buy cheap trinket junk but if it doesn't come or it's broken they make it impossible to get a refund. They don't give any correct options to choose so they automatically turn down your request for a refund or return. Then if you try to appeal it nothing ever happens. I'm done playing with this site. I got a few cheap trinkets that are all right, but nothing of inequality and I don't want to waste my money anymore. This is a total rip off, All In all. Don't take my word for it though LOL go ahead and try for yourself.

I ordered one small item at the end of November, 2016. They told me it should arrive not later than January 21,2017. Today is Jan 24 (55 days of waiting) and they give me new date Feb 18. I am sure in Feb 18, will be new date - March and so on.
It is pure fraud. I don't know why this site is still works. At least I payed only $5, but wanted to buy more if first item would be good and arrived. No anymore, Scam...

One day, I purchased multiple items from multiple sellers. Today, tracking said "delivered" for many of my items. I have timestamp cameras, and my cameras show me sitting outside all day, with no deliveries. I disputed each item that was undelivered, and AliExpress denied EACH one immediately, as if a BOT automatically makes their denials.
Sad part is, I am disabled, and very broke, and these items were my kids Christmas gifts. The only ones I could afford. Now, I literally will not be able to give my kids any gifts. :(

We all accept that things can go wrong but we hope for a quick resolution. This site does not value its customers. Stay away!.
Seller Let's Marry sold me a dress, head gear and veil for my sisters wedding. Promised delivery in 30 days which was fine as it was more than four months before the wedding. Dressed arrived and it was the wrong colour. No head gear, no veil. Contacted seller who did not offer any resolution and stopped communicating.
Put in complaint with AliExpress 6 months ago and followed up periodically. Keep getting told it will be followed up. No concern for the inconvenience caused.

Pure adorable!
I am very glad that they ship goods to Australia in principle. And all the more pleasantly surprised that our mail has not lost a single parcel! But it is worth reading the reviews more carefully, and preferably with a photo.
Thank you ;)

O delivery, no refund.
Twice now (yes, I should have learnt after the first time) an order has simply failed to be delivered. I have followed the complaint process and it has been 'closed out' in favour of the seller because I did not have "documentary proof" that the product was not delivered.(!) The guarantee is completely meaningless.
I did manage to get a refund from VIsa the 1st time (and I'll try again on the second), which earned me a very rude email from Aliexpress (which I found rather satisfying - the damn frauds).
I really don't think it is worth the risk. Read some (many) other reviews here and on other review sites. If the Aliexpress site said the truth: "Many scammers use this site. There's a high chance that you won't get what you paid for. When that happens you're out of luck - we side with the scammers" you might be less inclined to buy from them. Don't be fooled by the "guarantee" - it is completely false and dishonest.

I bought a wig from a seller and the item isn't at all as described. Very low quality and full of short strands. Seller refuses to pay return shipping fees (of course since shipping costs is probably higher than said product) I'm a hair stylist and I have no way to salvage it to use or resell to my clients because it's very bad quality and poor craftsmanship. I'm disappointed in AliExpress for not providing better buyer protection. Now I have to file a complaint with my local government protection office. I provided pictures of the product compared with what the seller advertised I should have been refunded. Plus seller sends in a discount if you give a five star rating which I didn't do as the ratings and fake reviews are what made me trust them in the first place. So frustrated, disgusted and disappointed in my experience. I will overall not shop with AliExpress as they do not hold sellers to high standards. Seller is Pnex Official Store. Beware of scammer without integrity.

Ordered one item. When I did not get it, I attempted to contact. Can only chat with them with no TEL #. I was told it was delivered to someone at a different state. I could not dispute since they had made a mistake and spelled my name wrong and there was one US account and Chinese account that could not communicate. I contacted the seller who never replied. Spend hours on chat and no one could help me. I was transferred through chat at least 5 times every time. What appeared to be machines. They kept providing repeated sentences that was not related to my question. This is Chinese or Japanese base company without any customer service. Its fraud. Worse online snooping experience ever.

There is no customer service, so if you have an issue with a retailer, you have to contact them directly. Rarely do they respond. Goods take too long to arrive. My last order was a month ago and I am still waiting. It cleared customs and that was that. Can't get a refund as retailer ignores me. Adverts are misleading and often confusing. Best avoid.

I was so very excited to find some things for my shop in the Tibetan jewelry realm...placed an order and so now i am out $47.(it could be worse). They entered my mailing address incorrectly and so of course, the delivery "failed". I had submitted my phone number but no one contacted me. I wrote them 6 times to change to my correct address, but no one paid any attention...
I would love to order more goods but i don't trust this company unfortunately. No refund is happening...i would have wanted to speak with a live person, but that seemed impossible. All very frustrating/maddening.

In this world of next day/same day delivery it's always good to know that there is a much cheaper alternative so long as you are prepared to wait for it. As well as unusual and unique items there are a lot of things that are the same as branded items but half the price. The search filter has a useful "free shipping" option, and those items don't cost anymore than the paid for shipping, quite often they say it can take up to 3 months to deliver but the item arrives within 3 weeks. You can get anything from pasta machines to Kevlar fabric from there and trawling through the endless possibilities is fascinating. Unless my purchase is an urgent buy I always go to AliExpress.

The worst place on the Internet for buyers! There are many scammers there. The common problems are:

1. Product not as described: No some functions, other color, materials, etc.
2. Product doesn't work properly, damaged, broken.
3. A seller may cancel a paid invoice and increase a price of a product.
4. A communication with the administration of Aliexpress is very difficult: no contact form, no email to send a message to the administration. Virtual Agent Eva (why not Adam?) is an interactive FAQ. FAQ is not good.
5. An escalation procedure of a dispute isn't suitable for buyers. You may add evidences, comments, messages when it's allowed by administration ("Awaiting my response" status) but the administration may allow or disallow such a possibility.

Enough?

Get rid of Aliexpress!