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AliExpressReviews 8,070

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1791
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,657
value
1,557
shipping
1,600
returns
1,438
quality
1,496
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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все хорошо
January 23, 2019

всю жизнь учись и дураком можно остаться хороший магазин но по подаются и не очень честные продавцы

Date of experience: January 22, 2019
Spain
1 review
4 helpful votes
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No protejen al comprador
January 22, 2019

Aliexpres permite a vendedores que engañan a los compradores seguir vendiendo en su pagina. Tras denunciarlo no solo yo sino ciento de personas se limitan a devolverte el dinero del pedido y haciendo caso omiso a las denuncias que los compradores ponen contra el vendedor. Una experiencia lamentable. Hay otras paginas que funcionan en este aspecto mucho mejor.

Date of experience: January 22, 2019
Spain
1 review
0 helpful votes
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Buena calidad precio
January 23, 2019

Estoy muy contento con este producto. Es magnifico.la entrega muy bien. Hay vendedores que tardan mucho, pero este muy rápido.

Date of experience: January 22, 2019
Nigeria
1 review
0 helpful votes
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Great Phone
January 22, 2019

It's quite a nice phone. The fastness of the operating system, the sexy designof the phone and the uniqueness of this particular brand is quite amazing. I also thank the seller for prompt response when written to.

Date of experience: January 21, 2019
France
1 review
0 helpful votes
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Très satisfait
January 22, 2019

Le site est clair en terme d'information de messagerie d'échange avec les vendeurs
Quand il y a un problème de conformité de casse etc Aliexpress a toujours apporté la bonne solution
Je recommande Aliexpress pour le sérieux et la qualité de vente

Date of experience: January 21, 2019
Brazil
1 review
0 helpful votes
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Hard disc creta
January 22, 2019

Excelente produto e otimo vendedor, recomeendo produto 100% original, prazos menores que o estipulado.

Date of experience: January 21, 2019
Ukraine
1 review
0 helpful votes
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Отлично!
January 22, 2019

Отличный магазин и продавец! Рекомендую от всей души! Качество мне понравилось. Приятный на ощупь, работает быстро.

Date of experience: January 21, 2019
Romania
1 review
0 helpful votes
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Very Satisfied
January 21, 2019

I appreciate the AliExpress services and recommend everyone with confidence. I appreciate their seriousness, their support and their help in buying security.

Date of experience: January 21, 2019
Spain
1 review
0 helpful votes
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Se tarda mucho
January 21, 2019

Los protocolos de actuation para resolver los conflictos son eternos.

Tres meses para resolver un conflicto para no tener mas remedio que si o si aceptar lo que aliexpres como mediador dictamina.

Esto caerar en saco roto, pero por lo menos que vais a perder clientes por no ser eficientes.

Date of experience: January 21, 2019
Japan
1 review
0 helpful votes
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The shop sent me a product different from the order, but by paying me a little extra, the shop resent me for a normal order.

Date of experience: January 21, 2019
Oman
1 review
0 helpful votes
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Value for money.
January 21, 2019

The site has everything I have used it for Gadgets as well as sporting items etc. They carry a vast amount of various items to cater for everyone.

Date of experience: January 20, 2019
Portugal
1 review
0 helpful votes
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Dum modo generalizado o AliExpress mantém acima de tudo o seu Bom Nome de garantia que a equipa Vendedor-Comprador se comporte por ítens de Qualidade Lealdade e Satisfação.

Date of experience: January 20, 2019
Oregon
2 reviews
0 helpful votes
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Relay board for smart home.
January 21, 2019

Great relay board for my smart home lighting system. These are latching relays and are easy to apply to my switching scheme.

Date of experience: January 19, 2019
Colombia
1 review
0 helpful votes
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CALIDAD Y PRECIO
January 21, 2019

Excelente Calidad, el producto supero mis expectativas, el vendedor es muy atento y honrado lo recomiendo ampliamente.
Le aseguro que seguiré haciendo negocios con esta magnifica tienda

Date of experience: January 19, 2019
New York
1 review
0 helpful votes
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Improved shipping
January 21, 2019

AliExpress has improved shipping with reasonable cost, but you have to search hard to find the tracking info for your country. AliExpress does not provide link for your local tracking info, so you have to work hard to find out who is your courier and what is your local tracking number!

Date of experience: January 19, 2019
GB
1 review
0 helpful votes
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пленка на телефон
January 21, 2019

супер очень рекомендую пленка плотная в меру толстая если даже остались пузырьки в течении суток сами уйдут телефон падал ни разу не подвила

Date of experience: January 19, 2019
Arkansas
1 review
4 helpful votes
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AUN projector
January 19, 2019

Omg! These people are such a bull $#*!! I have ordered a projector. Which arrived after 15 days and in not working condition. We informed the same and they requested for so many videos which we have provided. But they didnt even help us. it is been 2 and half months. They dont want to refund the amount or they dont want to take the equipment back. They wanted us to repair ourselves. They have sent a video in chinese for the repair. Which we can not under stand. We cant use the standard tools to open it. So fed up with them. Lost the money. That we understood. So much time and money waste. We have bought a new power cord as they have suggested to buy since this is not even powering on. If i get a chance i would give them negative stars.

Date of experience: January 19, 2019
France
4 reviews
5 helpful votes
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Not expensive and nice
January 21, 2019

Let's be honest, never buy something and expect it to be delivered soon, it's part of aliexpress deal. But there are many stuff that are cheap and free shipping! So is nice to buy little stuff because they have tstuff that you can't find in most shops!

Date of experience: January 19, 2019
Bulgaria
1 review
0 helpful votes
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All as described
January 21, 2019

All as described. But very very slow shipping. Over a two months. Cables are not MFI certified, but as I expected.
Less money, less quality.
In overall: All working well... for now.
Best Regards!

Date of experience: January 19, 2019
Singapore
1 review
0 helpful votes
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Please STOP to change the language
January 20, 2019

Hi, please STOP TO CHANGE THE LANGUAGE OF THE SITE TO ANOTHER LANGUAGE THAN ENGLISH. WHAT DO YOU THINK YOU ARE DOING? ARE YOU THINKING YOU FAVOR ME OR SOMETHING?
Best regards!

Date of experience: January 18, 2019