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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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всю жизнь учись и дураком можно остаться хороший магазин но по подаются и не очень честные продавцы
Aliexpres permite a vendedores que engañan a los compradores seguir vendiendo en su pagina. Tras denunciarlo no solo yo sino ciento de personas se limitan a devolverte el dinero del pedido y haciendo caso omiso a las denuncias que los compradores ponen contra el vendedor. Una experiencia lamentable. Hay otras paginas que funcionan en este aspecto mucho mejor.
Estoy muy contento con este producto. Es magnifico.la entrega muy bien. Hay vendedores que tardan mucho, pero este muy rápido.
It's quite a nice phone. The fastness of the operating system, the sexy designof the phone and the uniqueness of this particular brand is quite amazing. I also thank the seller for prompt response when written to.
Le site est clair en terme d'information de messagerie d'échange avec les vendeurs
Quand il y a un problème de conformité de casse etc Aliexpress a toujours apporté la bonne solution
Je recommande Aliexpress pour le sérieux et la qualité de vente
Excelente produto e otimo vendedor, recomeendo produto 100% original, prazos menores que o estipulado.
Отличный магазин и продавец! Рекомендую от всей души! Качество мне понравилось. Приятный на ощупь, работает быстро.
I appreciate the AliExpress services and recommend everyone with confidence. I appreciate their seriousness, their support and their help in buying security.
Los protocolos de actuation para resolver los conflictos son eternos.
Tres meses para resolver un conflicto para no tener mas remedio que si o si aceptar lo que aliexpres como mediador dictamina.
Esto caerar en saco roto, pero por lo menos que vais a perder clientes por no ser eficientes.
The shop sent me a product different from the order, but by paying me a little extra, the shop resent me for a normal order.
The site has everything I have used it for Gadgets as well as sporting items etc. They carry a vast amount of various items to cater for everyone.
Dum modo generalizado o AliExpress mantém acima de tudo o seu Bom Nome de garantia que a equipa Vendedor-Comprador se comporte por ítens de Qualidade Lealdade e Satisfação.
Great relay board for my smart home lighting system. These are latching relays and are easy to apply to my switching scheme.
Excelente Calidad, el producto supero mis expectativas, el vendedor es muy atento y honrado lo recomiendo ampliamente.
Le aseguro que seguiré haciendo negocios con esta magnifica tienda
AliExpress has improved shipping with reasonable cost, but you have to search hard to find the tracking info for your country. AliExpress does not provide link for your local tracking info, so you have to work hard to find out who is your courier and what is your local tracking number!
супер очень рекомендую пленка плотная в меру толстая если даже остались пузырьки в течении суток сами уйдут телефон падал ни разу не подвила
Omg! These people are such a bull $#*!! I have ordered a projector. Which arrived after 15 days and in not working condition. We informed the same and they requested for so many videos which we have provided. But they didnt even help us. it is been 2 and half months. They dont want to refund the amount or they dont want to take the equipment back. They wanted us to repair ourselves. They have sent a video in chinese for the repair. Which we can not under stand. We cant use the standard tools to open it. So fed up with them. Lost the money. That we understood. So much time and money waste. We have bought a new power cord as they have suggested to buy since this is not even powering on. If i get a chance i would give them negative stars.
Let's be honest, never buy something and expect it to be delivered soon, it's part of aliexpress deal. But there are many stuff that are cheap and free shipping! So is nice to buy little stuff because they have tstuff that you can't find in most shops!
All as described. But very very slow shipping. Over a two months. Cables are not MFI certified, but as I expected.
Less money, less quality.
In overall: All working well... for now.
Best Regards!
Hi, please STOP TO CHANGE THE LANGUAGE OF THE SITE TO ANOTHER LANGUAGE THAN ENGLISH. WHAT DO YOU THINK YOU ARE DOING? ARE YOU THINKING YOU FAVOR ME OR SOMETHING?
Best regards!
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.