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AliExpress

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Spain
1 review
4 helpful votes
Follow Gosia D.
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They treat customer like a fool, no goods no money I paid and you need to ask and ask for refund, never again, I do not recommend aliexpress.
-Excustomer-

Date of experience: February 8, 2019
Ukraine
1 review
0 helpful votes
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Reliable and convenient trading platform.
November 8, 2018

Reliable and convenient trading platform. I have been buying goods on it for many years. I have never been dissatisfied with the services of Aliexpress. Fair resolution of disputes.

Date of experience: November 6, 2018
Ukraine
1 review
0 helpful votes
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Good shopping
June 10, 2019

There were lots of purchases. They are almost all successful. There were several disputes. All solved in my favor. The number of bad sellers is getting smaller. I recommend.

Date of experience: June 10, 2019
Canada
1 review
0 helpful votes
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Prices
September 15, 2019

I love aliexpress and they have the best prices, long shipping time but have been ordering from them a long time. Check the rating on seller before placing order

Date of experience: September 15, 2019
Maryland
1 review
0 helpful votes
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SCAM SCAM SCAM SCAM SCAM
February 17, 2014

SCAM SCAM SCAM SCAM SCAM
Notice how all the good reviews are in horrible, broken English? This site is a scam run from a different country. They will send you knockoff, low quality bull$#*! that's totally unrelated to what you ordered. You won't get a refund. RESEARCH ANY WEBSITE ON GOOGLE BEFORE YOU PURCHASE ANYTHING FROM THEM! THEY LIST PRICES THAT ARE TOO GOOD TO BE TRUE FOR BRAND NAME PRODUCTS BECAUSE THEY HAVE NO INTENTION OF SENDING YOU THOSE PRODUCTS.

Date of experience: February 17, 2014
Alabama
1 review
4 helpful votes
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RIP-OFF!
March 16, 2015

Ordered an item and was told the payment had been processed and the item had been shipped. IT HAS NEVER ARRIVED. I filed a dispute. What a waste of time. Got an immediate AUTOMATED response saying the dispute had been denied. No refund. I'm screwed. DO NOT ORDER ANYTHING FROM THESE PEOPLE. THIS IS A RIP-OFF.

Date of experience: March 15, 2015
Portugal
2 reviews
4 helpful votes
Follow Tiago S.
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1 - Poor product description from sellers
2 - Items aren't located in the country they state
3 - When you open a disput, Aliexpress assume you've received the items
4 - Aliexpress do nothing to protect customers
5 - Seller isn't forced to refund not delivered Items
6 - Prices aren't great
7 - Do not use this selling platform, to many scammers, no protection

Points above from 3 different products/sellers all rated above 80%, 2 of them refunded the money, one of them didn't, Aliexpress did nothing about this.

Date of experience: April 19, 2021
New Zealand
1 review
1 helpful vote
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Top light
May 23, 2019

It does everything, dims, triple color hue, stable smooth arms good brightness good size
Seems excellent quality, just received but but a second one just because it's so good... I can afford yey

Date of experience: May 21, 2019
Canada
1 review
0 helpful votes
Follow Marie B.
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I was told this site was honest and gives you what you pay for. I will never shop here again. Please don't get scammed. You will order something here and get something else and you will NOT be refunded. This site is perhaps in china and they do not refund you after they send you something you didn't want. PLEASE DO NOT SHOP HERE ONLINE I SPENT OVER 200 MY FIRST EXPERIENCE WITH THIS SITE AND THEY DO NOT WANT TO CORRECT THE MISTAKE A SELLER MADE WITH WRONG ITEM. I HAVE NEVER BEEN SCAMMED TO ORDER SOMETHING THEN GET SOMETHING ELSE AND I GAVE ALL THE PROOF YET STILL THEY DON'T EVEN TRY TO MAKE YOU HAPPY THEY WILL STEAL YOUR MONEY IF A MISTAKE IS MADE ON THERE SIDE YOU WILL PAY THE PRICE. I WILLNEVER SHOP HERE AND I WILL REPORT THIS SITE FURTHER. IT SHOULD BE BANNED FROM SELLING TO OTHER COUNTRIES.

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Date of experience: May 20, 2022
Arizona
1 review
15 helpful votes
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Zero ethics
November 24, 2014

Zero ethics
Package sent to a place that does not exist, I never received anything and they claim package will never return but I still pay 100%

Why am I paying for goods I never received

Thousands spent at other sites, same prices never once had a problem do not trust Aliexprss or their vendors
Horrible despute system, vendors offer one solution pay again,
Read the reviews I wish i had
Bottom line crooked vendors protected by an uncaring website
I will never buy anything from Ali again

Date of experience: November 24, 2014
Italy
1 review
4 helpful votes
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You are cheaters
November 24, 2016

I ordered for just pens in July to try you and till date, its not delivered. The pens are in the form of nurses, doctors, redcross, ambulance. Etc.

If i had read your reviews first to know your customer service isvpoor, i would not hzve tried ordering.

I used a card bearers's name Isaac Arthur to order the pens to Ghana to a mail box...
Nana Ama Yirenkyiwaa Gyan
P. O. Box MC1289
Takoradi
Ghana

I still need my pens or refund as soon as possible.
My email:*******@gmail.com

Date of experience: November 24, 2016
Virginia
1 review
0 helpful votes
Follow Suzanne C.
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We ordered 36 of an item. The seller wrapped almost 5 lbs. of loose items in a thin plastic bag and shipped. Content was lost in transit, arrived in the United States open and missing 29 of 36 items. USPS taped it, put a new label on it showing a 6 oz. Weight and shipped it to us in VA. I immediately took pictures of the damaged packaging, before opening. Photographed opening it, and the contents, 9 of 36 items. Messaged the seller. Their response was over and over "We shipped 36.7 is not 36." I have NO idea what that was supposed to mean, we never said 7 anything. LOL. Esculated to customer service with AliExpress in a dispute, included over a dozen photo's, shipping label, tracking number, tracking screenshots, item photos with bar code, even pictures of them weighed on a weigh scale. All claims were DENIED. Seller was super rude, they knew we weren't going to win. All they provided as "proof" was a photo of an item on THEIR weigh scale and a receipt for a shipping label who's weight did not match what was on our bag. I posted in an online group of other crafters, and 36 people immediately answered with similar problems! CHEAP is not always BEST if you do NOT get your items!

Date of experience: May 11, 2023
Washington
1 review
0 helpful votes
Follow J S.
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The language barrier is real...
March 21, 2023

While some of the products are very cheaply made and the sellers don't worry about packing products well. It is the descriptions that get me. They use the wrong words to describe items and when you call them on it they act as if you can't read or was not paying attention when you looked at the listing. Not all it bad I have made about 4 purchases. 2 I disputed and both I lost money on. This last one was due to the discription. They call it a projector. Which I was looking for not a full size but a part. What I got was a bluetooth adapter. I asked for my money back, I had to go through a dispute. And of course they have no idea what I'm saying when I say it is not a projector but an adapter. Even though the box has adapter on it. Aliexpress is siding with the company. What did I expect for them to look at the description and the product? Silly me...not all are like this but a lot are... A LOT. Beware of what you buy and how it is phrased. Cause the Language Barrier Is Real. The item is down for now but will be back soon you can bet on that and with no disceiption changed.

Date of experience: March 21, 2023
California
39 reviews
73 helpful votes
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Some good some bad.
December 1, 2018

The 5Star's is not a set rating as I would say it various. Tbh this is a great site if you know how to navigate your way through. That being said however, if you don't then you could be in for a world of trouble & unnecessary headache's.

I have bought many things from here, heck even high end items such as a Samsung C9 PRO Smartphone & many other things I won't mention here. A lot of the items on here are borrowed or copied idea's of original brands with Chinese labels slapped on them. Of course this should come as no surprise to anyone. That being said for the items that are Genuine in the case of my Smartphone, there are often tiny hidden details that the supplier will not mention until it is too late, & forget about trying to return anything here because it will just be a fruitless back & forth conversation that will get u nowhere, so don't even try, just accept the mistake & move on.

In the case of my Smartphone it was a legitimate Samsung product, but they did not mention the fact that it had a regional lock on it. What does that mean? Well apparently you can only update the software within China. Outside of China forget it. Of course they defended this by saying that the phone was already fully updated with the latest & greatest & that anything further was unnecessary. Ok, well lesson learned I guess. The phone is still great & tbh the latter updating isn't a big deal to me but u can see the shady practices that go on here.

Either way I have made very good deals on this site too, but you really have to have things down to a pat to be an effective trader on here.

Date of experience: November 30, 2018
California
1 review
1 helpful vote
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DO NOT BUY FROM THEM. THEY TOOK MY $$ AND NEVER SHIPPED THE DRESS I PURCHASED. SENT NUMEROUS EMAILS AND AFTER MONTHS STILL DO NOT HAVE THE DRESS. AM TAKING ACTION TO HAVE MY SITUATION INVESTIGATED FOR FRAUD.

Date of experience: July 23, 2013
Texas
2 reviews
1 helpful vote
Follow ACE J.
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This site will let LIARS sell things.
I ordered three items and not one was what it said it was.
I SENT IN A DISPUIT ON THESE ORDER. WHAY DOES IT NOT SHOW?
As Follows: These lamps said they are a 12 watt LED. They are not!
When I run through my tester, They come out to draw. 4 amp,
That means they are a max of Five (5) watts. No 12 watt.
This add is very deceptive. And should be taken of the internet.
Please Send My Money Back.
NEVER HEAR A WORD BACK
DO NOT ORDER FROM THIS SITE...

Date of experience: October 28, 2013
Canada
1 review
0 helpful votes
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Waste of time, effort!
November 22, 2020

What a waste of time and effort! The items I bought have delivery date if 39 to 59 days! Some of them arrived, usually late. Many of them never arrived. Lately with the Covid 19 excuse, Aliexpress is taking advantage and when time to ship the order is ended for sellers, they don't cancel the order. They lie the order has been shipped and give a false tracking number, so you have to wait 3 months to get refund. I've known that since a seller sent me a message to apologise not can ship my order and Aliexpress had given me even a tracking number! After that I sent message all sellers to ask if they had shipped my order. Unfortunately most of them never answer, so I opened a dispute and this way, they answered. Unfortunately most of my orders never had been shipped and Aliexpress cheated me about orders have been shipped and has given all false tracking numbers. And not only you have to wait for 3 months! They refund less than you paid! They say it's your bank change. That's not true. The few times eBay had to refund, It was always the same amount I had paid.

Date of experience: October 23, 2020
Spain
1 review
0 helpful votes
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A good buyer experience.
April 28, 2019

All articles are properly described and came to my house in about 3 weeks. Is a good thing to buy from my phone some gadgets that i need and i can not buy in my city. I'm happy!

Date of experience: April 27, 2019
California
1 review
4 helpful votes
Follow Trevor C.
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I've ordered items from this online vendor dozens of times. Items aren't always sent. Items don't always match their description. Items are often damaged or low quality. But worst of all, the company does NOT stand by their buyer protection program. I was awarded many judgements though that program. But I guess it must have been costing them money because instead of continuing to honor it, they Terminated my account, right after I purchased $100 worth of goods. That happened twice: The first time I was told they had no idea why and to create a new account. The second time... I wasn't going to put up with it; and so after hours of contact with customer service (via chat, which is the only method you can contact them) I was finally told that the Termination might be because my ratio of disputes to orders was too high (they never could give me a definitive answer). To anyone considering trying to get help from their customer service regarding an unfairly terminated account; Don't waste your time. They will give you the run around and either 1. Say there is nothing they can do, or 2. That they will fix it, but they will just never fix it.

Date of experience: July 1, 2018
Israel
2 reviews
7 helpful votes
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On 12. 05. 18 I ordered a phone from a buyer at aliexpress and its came to my country at the 28. 05. 18 and since then there is no any information about the item. I contacted to the seller on the 18. 07. 08 and he told me to wait couple days and talk with aliexpress to open logistic dispute. At the same time i contacted the post and they said i have to pay tax and i paid, After that they said they cant track the item. The post told me to send a message to the seller with the note they wrote in English (I add that) saying the item cant be found. The seller told me to open again dispute but i couldn't because its said the time to open dispute is over. Since the item are in my country i didn't saw how the seller or aliexpress can help me but i contacted aliexpress twice asking what i can do because after all i didn't get my item. On the 27. 08. 18 and the 03. 09. 18 Aliexpress told they will contact me after they will check it and never send me anything back. They just asked about "Customer Service Satisfaction Survey" on email. I don't know what to do anymore. The item cost 303$ and its a lot money, Also paid tax... I'm tired from chasing

Date of experience: September 17, 2018

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1736