On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bought thousands of dollars of merchandise from them and now they won't accept my payment method even though it has been paid and they never had any issues with me. Their customer service is a joke. They never responded to my problem. I am at the highest customer level they have and l am being treated like l am a fraud..
ORDER WITH OURWARM OFFICIAL STORE FOR ROSE FLOWER BALLS. ARRIVED STAINED, CRUSHED AND FADED... WHEN CONTACTED SUPPLIER AND ALI EXPRESS THEIR "WE GOT YOUR BACK" IS ALL LIES! I SPENT $40.00 AND RECEIVED NOTHING BACK, TRIED TO SEND BACK COST TO ME $200.00. COST TO SELLER WHEN SHE SHIPPED 12 EACH RODE BALLS IN ONE 11X14 BAG...$8.00. SO I AM OUT MONEY, HAVE ROSE BALLS NOT EVEN GOODWILL WOULD USE. IF i COULD UP LOAD PICTURES THAT i SENT IN i WOULD.
DO NOT WASTE MONEY ORDERING FROM VENDORS THROUGH ALI EXPRESS OR ALIBABA PRODUCT IS NOT AS DESCRIBED OR SHOWN.
It used to be better. Now they dont even refund the money. I am very unpleased and sure not to buy anything from them.
I order a lot of items and it's been months now... no Items & no refund when requesting one. When I check the status of the items, it says..."TURN OVER TO AIRLINE", but nothing else. Communication is also very ineffective
I ordered for good which never came and the delivery said it was delivered to me in person, perhaps in my formal live cause I never saw it never happened in this life. Aliexpress never made effort to know where the item was but they told mW to provide proof I never got it, just very annoying and my money was lost. Avoid this site as they will only take your money with nothing in return. Just a waste of time and resources.
The quality of product order was extremely poor and was charged for the order and at customs separately which is not unacceptable. When i requested a refund they refused. I placed an order for 3 other items in May and till date i have no idea when I will get it.
I never received the item I ordered. The delivery partners they choose are clearly not reliable - they display my item as delivered and I have never seen the package. Aliexpress made no effort in such case, they didn't bother to even check where the package could be. You just loose your money. AVOID! Better to buy in Europe instead of this scam.
I ordered items and waited long enough. I receive notification its been delivered at 5am. My local post office doesnt work at that time nor did they receive any parcel. Tracming number provided is fake as it doesnt come up anywhere. Have tried to reason for a refund but their dispute process and case management team have been very unreasonable and unplessant to deal. Never again and strongly advise to stay away from aliexpress. Bunch of scammers. Stole my money and neber delivered my items.
Ordered a tablet waited 2 months still not received opened a dispute with aliexpress waited another 2-3 weeks they decided in favor of seller. Now about 3 months no item or refund. Good service...
One the best chinese website, a incredible choice of products, good customer service: the Aliexpress tribunal resolve your problem with the seller, i Always had a refund for a broken or bad product
AliExpress is absolutely THE WORST ever! Especially the online service from their website. They keep asking the exact same question over and over with no assistance or help not so ever.
Quality of product you receive is very bad that is IF YOU ACTUALLY RECEIVE THEM. Many times you order and you never receive anything.
After exhaustive efforts to send pictures of the damaged guitar on their website that restricted content, and Ali Express accepting that the manufacturer was in error, they indicated that the manufacturer wanted the guitar returned to them before the issue could be resolved, at my expense. Ali's website allows the manufacturer to place the responsibility of the return of damaged goods on the purchaser. This is the catch 22. The cost of returning the guitar to China was $800. Excedding it's value.
Bought a phone and have been having problems with my battery. The phone is still under warranty and I've talked to like a gazillion support agents and there is no solution. They dont care, they just wont repair and refund for repair services. Never again.
I ordered a Mosquito screen door they sent me the wrong one I ordered one with a floral segin it was $11.85dollars US they sent me this UGLY one with cartoon monkeys and a mailbox cost $4.85 all`s I wanted them to do is send me the one I ordered they told me NO and NO refund this Company sucks and there customer service is a Joke! Don`t use them!\
I didn't receive my order even after six months have passed. I have requested for a refund, no answer. Cheaters, do not buy any thing using Aliexpress, you will lose your money for sure. If you want to lose your money, go ahead.
If you want to lose money, buy from these charlatans (crooks). If you try to track your order by using your log-in information (you are forced to create an account to place an order), you get a website that is in Turkish, and even with the spotty English translation via Chrome, your password is not good, and your email can supposedly be verified but after you receive the verification number, it is too late. I wasted half an hour just trying to sign in. It's an endless cycle of foreign gibberish (hell). DON'T ORDER FROM THEM EVER.
Sellers send you bad items or mismatch one, even their customer service are scammers, they dont refund anytime back, instead they close your account, so you dont get your refunded.
Hello,
I would never recommend you AliExpress.
They have cheated on my orders. I have placed my orders in Dec 2017. Today is July 19,2018 still i have not revived my order. And am asking for refund from the month of MARCH 2018. They do not want pay me back or delivery the items. Every single day they are dragging it.Its pathetic.
From my own personal experience I've ceased dealing with aliexpress for the following reasons:
- some Items were dead right fraud.
- refund takes very complicated and lengthy measures.
- aliexpress doesn't put customers first, in my experience i've been on the short end of several diputes (one case they refused refund because they insisted I do custom clearance although the port the item arrived at was about 1200 km away).
- even though some items have very good review that doesn't mean it's not fraud or bad quality.
TL; DR don't spend money on this site unless you absolutely don't need it no matter how good the purchase you're planning on buying.
I bought a watch from them and was not working after 100days only. They declined any replacement. The watch is full price plus shipping.
Very disappointed and shame on Aliexpress selling fake product on her platform again!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members