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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Sellers send you bad items or mismatch one, even their customer service are scammers, they dont refund anytime back, instead they close your account, so you dont get your refunded.
Hello,
I would never recommend you AliExpress.
They have cheated on my orders. I have placed my orders in Dec 2017. Today is July 19,2018 still i have not revived my order. And am asking for refund from the month of MARCH 2018. They do not want pay me back or delivery the items. Every single day they are dragging it.Its pathetic.
From my own personal experience I've ceased dealing with aliexpress for the following reasons:
- some Items were dead right fraud.
- refund takes very complicated and lengthy measures.
- aliexpress doesn't put customers first, in my experience i've been on the short end of several diputes (one case they refused refund because they insisted I do custom clearance although the port the item arrived at was about 1200 km away).
- even though some items have very good review that doesn't mean it's not fraud or bad quality.
TL; DR don't spend money on this site unless you absolutely don't need it no matter how good the purchase you're planning on buying.
I bought a watch from them and was not working after 100days only. They declined any replacement. The watch is full price plus shipping.
Very disappointed and shame on Aliexpress selling fake product on her platform again!
I have ordered 88 ties from Alipress (I just checked) and have two problems, quickly resolved. I do not order anything expensive but what I have received I have found to be delivered as promised (except twice as mentioned) and both cases my $ was refunded promptly. I have ordered well over a dozen iPhone cases, wasabi tape, earphones, apple earphones covers and small zip cases meant for headphones but we use for keeping USB drive from getting lost as well as headphones, shoe laces, pencil cases, baseball hats, etc. I do not order clothes or shoes (size difference) no phones or tablets because if they don't work you are $#*! out of luck.
I bought a lots of stuff on AliExpress.com Ive never received about 20% of what I paid for, ( I got refund after 2 months), but recently I came across a scammer, I purchased a sport t-shirt from him (sporting supplies store), few days after the sale I found out he doesnt have the item at all, we both agree to cancel the transaction since I didnt want to pick something else, then he refused to give me refund, I contacted the customer service, explained that, they asked to wait 10 days, if he didnt ship, the transaction will be canceled automatically, ( bunch of idiots, I provided his massages, I told them he doesnt have the item, but they didnt get it) right at the tenth day the scam seller provided a fake tracking number, I checked it, it didnt exist, I contacted the customer service again and again, with all evidence, but still didnt do anything, all they are telling me is, we are sorry, if it happened on eBay or Amazon they would kick out the seller. But on AliExpres no, they dont care about buyers, horrible and useless customer service, totally waste of time, talking to them. I will never buy anything there, anymore!
Always they send diferent item than the picture, And the cost for return is a lot more than the cost of the item. The costumer service is horrible they liar about the refund and they never made it... $#*! you aliexpress
Hello,
PRICES: Buying from chinese are become a waste money and time.
QUALITY: Products are bad quality and always not fits my size and the prices are too expensive.
SHIPPING: always takes about 30-40 days i can't wait all that time.
I prefer to buy from near stores, products almost cheap or same prices like china and i earn time, time and exact my size.
Buyers beware ## don, t buy anything threw this service. You can, t trust anything they say about your refund. They will lie to you. The sellers that sale threw them know that if they sale bad product. That aliexpress will back them up on keeping your money. So if you still go and buy threw them it will be on you. ( YOU HAVE BEEN WARNED)
I paid for nothing. It was a pretty design but what I got was in poor quality. I bought two curtains the same size, one is longer than the other, it's poorly executed, I CAN'T USE IT. NEVER AGAIN!
Beware! AliExpress is full of Chinese scammers! They will imitate the advertised garment with the cheapest quality fabric possible! And don't expect to get your money back! They will pretend to cooperate, but in the end you will lose your money! Their "Buyer Protection" is a fraud and is more like Seller Protection!
Pathetic services. No customer care service. I ordered six months ago Still I am not receive my order. They all are cheaters. Don't go at this site. I ordered more than 3000 Rs.
I have been ordering from AliExpress for about 4 months now, and have only had one order not arrive. I received my full refund and have no issues with the resolution process. The products I've received have been or pretty good quality, with a few small flaws that don't really interfere with the purpose of the product (some stickers were a little too stuck to the sticker sheet) I look forward to ordering more things in the future, especially from the very wide variety in their cycling catagory.
I got this hair from a store on Ali express and I love it. Be careful with some stores and read the reviews and yo should be alright.
https://www.youtube.com/watch?v=5mANEFjUzyY
If you have dispute (e.g. The item came damaged) you're in trouble. The decisions are made without your consent and the customer service does nothing to help you.
This company sucks! The product they sent me has not worked since the day I got it! The website is confusing and getting anyone to contact you about the product is difficult. When they do contact you they ask that you do a youtube video and send them the link. After complying with that request I still have no resolution to the problem.
Ripped me off for $300, Seller says he has 196 products in stock, but then has nothing to ship. All fake reviews, all fake Buyer Protections, This site is just another example of why China is the fraud capital of the world.
There's not much to expect from a company that sells products at a cheap price. Expect slow delivery, average products and not so good customer service. Just know that every order you make is you taking a risk. But I love the website. They got most things needed. Gotten a lot of things off of Aliexpress. So it's up to you if you want to take the risk like me, as I've got experience and know how to handle them.
Was not impressed they are dodgy, you will lose your money. I brought a pair of headphones and they sent me the wrong type and they didnt work, then they gave me a really short time frame to send back and wanted it tracked but that infomation was sent to me as a spam so I didnt see it. DONT SHOP HERE THEY ARE NOT TRUSTWORTHY. I lost a about US$100
Never received item, no cash back, screwed up order, dispute is useless. Lost money, gone. I would never use them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members