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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Buying these molds are easy as 1, 2, 3. And the silicone molds are wonderful! Just waiting a little longer is not a problem usually. This is not our first order and won't be our last.
I M VERY VERY HAPPY! WOW! WOW! Wow! Amazing very fast! Wow! Fantastic! Thank you very much Very happy with my purchase happy to do business again Highly recommended A++++
хорошая контора! иногда приходит быстро а иногда очень долго много интересных вещей. Хотелось бы что бы товар приходил быстро и качественный.
Nice and relaxing scultpture. This dragon comes with very positive energy. The aroma fragrances are quickly done but the effect is unique.
В целом все ок! Были небольшие неприятности, как пустая посылка, пропажа товара, не качественный товар, но такие случаи были редки и не по вине алиэкспресса..
Most items arrive in a while and as described. And considering the complexities of international shipping an item may not arrive and for the most part a refund is processed satisfactorily. However, from time to time the item does not arrive and the seller refuses to pay a refund, and Aliexpress will decide in favour of the seller despite their guarantee to pay. Don't spend money you can't afford to lose.
Купил рюкзак, весьма неплох оказался, продавец предупредительный, доставили за 4 дня прямо до дверей!
DE BUENA CALIDAD COMO SI FUERA ORIGINAL, ENVIO RAPIDO Y SEGUN COMO LO HABIA PEDIDO.DE BUENA CALIDAD COMO SI FUERA ORIGINAL, ENVIO RAPIDO Y SEGUN COMO LO HABIA PEDIDO
По моему, это лучшая интернет площадка! Всегда нахожу здесь все что мне необходимо по разумной цене и в приемлемом качестве! Спасибо Али за то что он есть!
Encuentro de todo a precios interesantes, pero no todos los vendedores del portal son serios, por lo demás perfecto para mi
Me encanta comprar en AliExpress, que mas puedo decir, no tengo queja, ninguna, me solocionan, los problemas que tenga, osea que mas puedo pedir, GRACIAS.
En general funciona bastante bien el servicio.
Como todo hay algunos pedidos que se retrasan o no llegan pero realmente me ha sucedido muy pocas veces en mas de dos años comprando por este medio
I'm very pleased with Ali. I have the security that I will receive what I have bought and be refunded in case of problems. I trust Ali.
Excelentes precios y buena calidad, entregas a tiempo, los problemas que puedas tener los resuelven.
Was looking for the bluetooth speakers having glowing lights but never found one. One of my friend suggested me this site and luckily on the very first visit i found it here and price was reasonable. The reason for giving 4 star is that my shipment reached 1 day late but overall it was good using AliExpress
I trust. I have been buying Ali for many years and have always been happy with the purchase. If I have ever had any problem, the Claims Staff has resolved it for me. Happy with the experience.
Быстрая доставка. Отличный термос. То что я хотел. В термосе имеется ситечко и очень важно ремешок, что позволяет крепить термос на рюкзак, что бы не вывалился.
A and R shopping mall sells stuff they dont have in stock repeatedly! Takes money but will not refund! They let the order cancel automatically and ask you to put false reasons for cancelling! They dont not send items, and they operate under different names i think to confuse customers! Avoid this seller on ali express! Want to give minus stars but can only give lowest in one star!
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.