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AliExpressReviews 8,056

2.4

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1774
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,648
value
1,550
shipping
1,591
returns
1,429
quality
1,489
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arkansas
2 reviews
0 helpful votes
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Mold
January 31, 2019

Buying these molds are easy as 1, 2, 3. And the silicone molds are wonderful! Just waiting a little longer is not a problem usually. This is not our first order and won't be our last.

Date of experience: January 31, 2019
Ireland
1 review
0 helpful votes
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I M VERY VERY HAPPY!
January 31, 2019

I M VERY VERY HAPPY! WOW! WOW! Wow! Amazing very fast! Wow! Fantastic! Thank you very much Very happy with my purchase happy to do business again Highly recommended A++++

Date of experience: January 31, 2019
RU
1 review
0 helpful votes
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нормально
January 31, 2019

хорошая контора! иногда приходит быстро а иногда очень долго много интересных вещей. Хотелось бы что бы товар приходил быстро и качественный.

Date of experience: January 31, 2019
Czechia
1 review
0 helpful votes
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Great purchase
January 31, 2019

Nice and relaxing scultpture. This dragon comes with very positive energy. The aroma fragrances are quickly done but the effect is unique.

Date of experience: January 31, 2019
RU
1 review
0 helpful votes
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Хорошо
January 31, 2019

В целом все ок! Были небольшие неприятности, как пустая посылка, пропажа товара, не качественный товар, но такие случаи были редки и не по вине алиэкспресса..

Date of experience: January 30, 2019
Canada
1 review
0 helpful votes
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Most items arrive in a while and as described. And considering the complexities of international shipping an item may not arrive and for the most part a refund is processed satisfactorily. However, from time to time the item does not arrive and the seller refuses to pay a refund, and Aliexpress will decide in favour of the seller despite their guarantee to pay. Don't spend money you can't afford to lose.

Date of experience: January 30, 2019
RU
1 review
0 helpful votes
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Fast доставка
January 31, 2019

Купил рюкзак, весьма неплох оказался, продавец предупредительный, доставили за 4 дня прямо до дверей!

Date of experience: January 30, 2019
Spain
1 review
0 helpful votes
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TODO PERFECTO
January 31, 2019

DE BUENA CALIDAD COMO SI FUERA ORIGINAL, ENVIO RAPIDO Y SEGUN COMO LO HABIA PEDIDO.DE BUENA CALIDAD COMO SI FUERA ORIGINAL, ENVIO RAPIDO Y SEGUN COMO LO HABIA PEDIDO

Date of experience: January 30, 2019
RU
1 review
0 helpful votes
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Люблю алиэкспресс!
January 30, 2019

По моему, это лучшая интернет площадка! Всегда нахожу здесь все что мне необходимо по разумной цене и в приемлемом качестве! Спасибо Али за то что он есть!

Date of experience: January 29, 2019
Spain
1 review
0 helpful votes
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Encuentro de todo
January 29, 2019

Encuentro de todo a precios interesantes, pero no todos los vendedores del portal son serios, por lo demás perfecto para mi

Date of experience: January 29, 2019
Spain
1 review
0 helpful votes
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Gracias
January 28, 2019

Me encanta comprar en AliExpress, que mas puedo decir, no tengo queja, ninguna, me solocionan, los problemas que tenga, osea que mas puedo pedir, GRACIAS.

Date of experience: January 28, 2019
Mexico
1 review
0 helpful votes
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Experiencia
January 28, 2019

En general funciona bastante bien el servicio.
Como todo hay algunos pedidos que se retrasan o no llegan pero realmente me ha sucedido muy pocas veces en mas de dos años comprando por este medio

Date of experience: January 28, 2019
Brazil
1 review
0 helpful votes
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Variety products
January 28, 2019

I'm very pleased with Ali. I have the security that I will receive what I have bought and be refunded in case of problems. I trust Ali.

Date of experience: January 28, 2019
Romania
1 review
0 helpful votes
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Satisifed
January 28, 2019

Good prices, sometimes slow delivery, but overall good rating. Mobile app discounts are very welcome.

Date of experience: January 28, 2019
Colombia
1 review
1 helpful vote
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Satisfecho.
January 28, 2019

Excelentes precios y buena calidad, entregas a tiempo, los problemas que puedas tener los resuelven.

Date of experience: January 27, 2019
Pakistan
4 reviews
3 helpful votes
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Got my luxury speakers
January 28, 2019

Was looking for the bluetooth speakers having glowing lights but never found one. One of my friend suggested me this site and luckily on the very first visit i found it here and price was reasonable. The reason for giving 4 star is that my shipment reached 1 day late but overall it was good using AliExpress

Date of experience: January 27, 2019
Spain
1 review
1 helpful vote
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My Aliexpress experience
January 28, 2019

I trust. I have been buying Ali for many years and have always been happy with the purchase. If I have ever had any problem, the Claims Staff has resolved it for me. Happy with the experience.

Date of experience: January 27, 2019
RU
1 review
0 helpful votes
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Термос
January 28, 2019

Быстрая доставка. Отличный термос. То что я хотел. В термосе имеется ситечко и очень важно ремешок, что позволяет крепить термос на рюкзак, что бы не вывалился.

Date of experience: January 27, 2019
Bangladesh
1 review
0 helpful votes
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Cute Bag
January 28, 2019

The coin bag is so cute & everything is OK. I am satisfied by this. I hope I will buy again from this buyer.

Date of experience: January 27, 2019
New Zealand
1 review
3 helpful votes
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Avoid these sellers
January 26, 2019

A and R shopping mall sells stuff they dont have in stock repeatedly! Takes money but will not refund! They let the order cancel automatically and ask you to put false reasons for cancelling! They dont not send items, and they operate under different names i think to confuse customers! Avoid this seller on ali express! Want to give minus stars but can only give lowest in one star!

Date of experience: January 26, 2019