Overview
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
I ordered Nike shoes and payed for them 103$, they were copy and customs destroyed them. Not just that they didn't gave me a refund but they even wont reply me an email I send every day for four mobths. Dont buy anything here
If you, as a buyer, need to open a dispute, there's a good chance you will lose. Aliexpress chooses mainly the side of the sellers, and when you complain about it ther just close your account to silence you. Smells like fraude, be aware!
You order from the seller a product from a warehouse in Germany, but in reality there is no such product in Germany, as it turns out later. Money hangs on the account of Aliexpress for 60 days. The buyer does not have a product in Germany, but he still advertises and sells it. Aliexpress should keep track of such fraud.
Goods were reported as delivered, but they actually have not
I logged a dispute, Ali did not even come back.
The seller advised to wait for another 20 days and i am happy to wait.
But Ali should not send me wrong information. It's actually the 2nd order they do this (goods not delivered, but Ali advised that they were).
AliExpress is offering $4 AUD discount voucher for new registration. I registered my self & placed an order. The system allowed me to use the discount coupon. After 2 weeks my order was auto-cancelled & no notification from them at all. It's been around 2 months since then that I have been chasing them... haven't received a refund yet... also now they are not responding to online queries... NEVER TRUST THE CHINESE... I will not use AliExpress again & am also spreading my experience to as much people as possible so that others do not get cheated by this cheat organization.
Ordered an item. When it arrived it was a completely different item! Contacted seller and sent them pics as proof. After weeks of back and forth where they had to "confirm with the dispatcher that the item sent was wrong (the dispatcher denied it by the way) they finally agreed to refund my money right away via paypal. I never received my money so I contacted them again they told me they thought they had said Monday for the refund. Monday came and went and I still never recieved my refund. They then told me they can't do it via paypal (which is definately NOT TRUE) and told me it would take 7-10 days to return to my card. Any other time I've ever needed a refund it has been returned to me within a day, yet I still have not gotten my money back! Save yourself the time and don't bother with this company!
I really liI applied and the next day I saw in my basket! I already bought loafers in the spring, but these will not be superfluous, because I really like them and I do not have this color, gently beige. We reached Moscow in 20 days.ke the shoes from this store. I will definitely buy shoes in this store. Thanks.
My order didn't arrive I got blamed for it by customer service representative Jhoy is her name. Did not get my refund at all. So now I have no package and no refund. Don't order from this site order from another that's completely legit.
Some sellers are a scam, in my case if there is a problem, no help. Customer support is no help, tyres to make an idiot from you. Very poor service. By only if willing to risk the money. Make print screen of dispute if made otherwise dissappear.
My first purchase went wonderful. I received my product as promised. The second experience has been horrible! I tried to cancel the order to have the SUPPLIER deny my request! I also tried and opened a dispute on the supplier, still no results! I received an email for the second time that my order has been shipped. Today is 5/10/13, the first shipment email said 4/17/13. Stay away!
I ordered masks 3/14 and had to keep following up with the company to ask where are they at until two weeks ago i advised to please just refund no response butbbn the mask actually came in. No apologies no explanation just mask customer service is horrible
I have used aliexpress for years. Loved it. However I have just experienced a dispute and I am thinking I will never take the chance agsin. From the automated response I received they protect the seller. This seller is refusing to work with me... if the seller and I do not settle the dispute in 3 days all money goes to the seller and the dispute is cancelled. So a seller just has to refuse to compromise when sizes and colors are wrong... and they still get all the money and the buyer is left with three pair of unusable boots.
I have used Aliexpress for year. Great for small electronics and cheap.
Unfortunately I ordered a refurbished samsung S5 cost me $240 NZD.
Phone wouldn't connect to computer. So I wanted refund. Meaning I had to send it back. Cost $45 NZD.
Conclusion: Don't spend more than $50, bigger items buy local
I ordered a lot of hair from this site. They closed my order and have refused to contact me or refund the money. I am a broke college student and spent over $500 on this site. I am beyond appealed and will never come her again. (*******@gmail.com)
I ordered two pairs of shoes for my daughter in November for Christmas. They were dispatched separately but I was only given one tracking number. In mid January one pair arrived and the buyer marked off the order as being delivered. I uploaded a photo with the order number and the weight of the package and the value of one pair clearly printed and yet the dispute team said I did not have any evidence and awarded full payment for both pairs to the seller. The website is designed to frustrate you and prevent you from making a complaint. The Live Chat was also time consuming, frustrating and a wasted of time. All in all very bad service, none of the agreed time frames were adhered to and very dishonest business acumen. Buyer Beware!
I placed an order 3 months ago and i still haven t received anything. It didn t say it had long waiting times for it to arrive and when i contact customer service (which is a chatbot) theyalways come up with new excuses. This is unacceptable.
I suggest that you think twice or more before ordering from this website
I bought an iPhone 5s from that ali, I spent 365 euros, it came in good time, at least for China and was well packaged. I didn't use it immediately as I had no cover to protect it, after a week I started to use the phone and noticed that most of the time I had no cellular/network coverage. I messaged the seller to ask if they could help, I was told to restore the phone and I did so through iTunes, long story short the iPhone no longer works as it wont reactivate through the apple servers. And because I'm outside of the 15 day window to open a dispute, I am left with a very expensive brick.
I would not purchase anything costing more than 5 euro from this site
These guys are theives. Do not trust them. I ordered a phone that was damaged. They asked me to retturn it. While the item was in transit they proposed an offer of $0 refund effectviely stealing my £450 and giving it to the vendor.
The products where well made and cheap to buy, I expected worse when I saw how cheap it was. I only bought jewelry and nick nack items so far, I will most likely look into buying clothes as well. So far AliExpress has earned a good review.
I ordered quite a bit of items. Took well over a month to get and they then blocked me from using my card asking to email them an ID and other items if I wish to order and use the same card again. HELLOO... Thats very rude and what the heck do they need my ID with personal info for? To scam or hack me? I think NOT. Just order with another card but DO NOT send them ID info.It is cheap China items you can buy on other sites without sending info. They have rude customer service as well.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
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- Hangzhou, Zhejiang, China
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