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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Cheap quality! Do not waste your money! Yes it may be only like $10 that you're spending but that $10 could have bought you lunch or a good drink or gas. Now you have an item that you're just going to throw out. More wasteful items thrown in our country causing pollution. I have to admit I got sucked into their "great deal" and hope I would get what was advertised. And i even purchased only from the seller who had good reviews from other buyers. Remember everyone has different in opinions, something can be trash to someone but can be a treasure to someone else. I learned my lesson the hard way. I actually purchased a couple of times from this site. I ordered a bag that looked pretty legit to the real ones in person. THe outter shell looks pretty good but once when you open inside... its a different story. It was poorly made. And started to rip within a month. The strap fell apart when I was carrying it out in public! It was so embarrassing! NEVER AGAIN WILL I purchase a fake bag.
It also took over a month to arrived.
Others stuff I ordered before was completely cheap! THIN see through material you can't even wear. Or the sizes are super oFF. Runs either super Huge or super small! So trust me DONT WASTE your time sitting on this site to shop like I have. And then receive it a later and end up throwing it out.
Okay so I went to buy 3 phone cases 3 days ago and I'm like okay great good deal you know? So I receive the email saying to make an account and so I did. I looked at my account to see how my order is and I couldn't track any order that it said I didn't have any orders. I never received a confirmation number. So I told customer service and not only did they not pay attention and repeated what I said my issue is but they wanted my pay proof on my credit card. They also asked me very personal questions that no customer service should ever ask. I would rate this negative billion stars if it would let me. So don't ever go on this website they are scammers and money stealers.
I ordered a small goods just to try if thiis is a good source for buying stuff. Result is very bad. They charged very quick and sent messages that the goods was sent. I waited 5 days, 10 days, 20 days and nothing. Trying their web sites and it just going round and round and round... and my order simply do not show in their site. I think they charge the money then just walk away. I will not use them and suggest people don't use them either.
I ordered a hootie and supposed to receive it in 12 to 20 days.
After 30 days my ordered was not even shipped yet. I messaged the seller 10 times, no matter what I asked the answer was: "okay, my friend".
I opened a dispute and no response from seller or aliexpress.
I don't care about the $20 I paid but definitely wont waste my money anymore.
Will charge your credit card, not send you your goods then tell you that you can not get a refund because you didn't respond in time. Then because they're based in China they kniw that international buyers can't do very much. When you try to contact customer service they are super confusing and difficult to deal with. On top of that their English isn't very good. Beware! Beware! Beware! Their what appears to be affordable prices are only to mislead you so they can rip you off.
I bought a Multimedia Player at Ali Car Store and when it came the screen was cracked, I'd told them via messages and they promise me they send me a new screen and I payed for the shipping. They lied to me for almost a month and now I can't open a dispute for the player, because you have just 15days after you received your package to open a dispute and when I contacted them on the status of my package they said it was returned to them. PEOPLE PLEASE DON'T BUY FROM ALI CAR STORE OR ALIEXPRESS THE WORST PLACE TO GET A REFUND BECAUSE YOU'LL GET IT.
Bought thousands of dollars of merchandise from them and now they won't accept my payment method even though it has been paid and they never had any issues with me. Their customer service is a joke. They never responded to my problem. I am at the highest customer level they have and l am being treated like l am a fraud..
ORDER WITH OURWARM OFFICIAL STORE FOR ROSE FLOWER BALLS. ARRIVED STAINED, CRUSHED AND FADED... WHEN CONTACTED SUPPLIER AND ALI EXPRESS THEIR "WE GOT YOUR BACK" IS ALL LIES! I SPENT $40.00 AND RECEIVED NOTHING BACK, TRIED TO SEND BACK COST TO ME $200.00. COST TO SELLER WHEN SHE SHIPPED 12 EACH RODE BALLS IN ONE 11X14 BAG...$8.00. SO I AM OUT MONEY, HAVE ROSE BALLS NOT EVEN GOODWILL WOULD USE. IF i COULD UP LOAD PICTURES THAT i SENT IN i WOULD.
DO NOT WASTE MONEY ORDERING FROM VENDORS THROUGH ALI EXPRESS OR ALIBABA PRODUCT IS NOT AS DESCRIBED OR SHOWN.
It used to be better. Now they dont even refund the money. I am very unpleased and sure not to buy anything from them.
I order a lot of items and it's been months now... no Items & no refund when requesting one. When I check the status of the items, it says..."TURN OVER TO AIRLINE", but nothing else. Communication is also very ineffective
I ordered for good which never came and the delivery said it was delivered to me in person, perhaps in my formal live cause I never saw it never happened in this life. Aliexpress never made effort to know where the item was but they told mW to provide proof I never got it, just very annoying and my money was lost. Avoid this site as they will only take your money with nothing in return. Just a waste of time and resources.
The quality of product order was extremely poor and was charged for the order and at customs separately which is not unacceptable. When i requested a refund they refused. I placed an order for 3 other items in May and till date i have no idea when I will get it.
I never received the item I ordered. The delivery partners they choose are clearly not reliable - they display my item as delivered and I have never seen the package. Aliexpress made no effort in such case, they didn't bother to even check where the package could be. You just loose your money. AVOID! Better to buy in Europe instead of this scam.
I ordered items and waited long enough. I receive notification its been delivered at 5am. My local post office doesnt work at that time nor did they receive any parcel. Tracming number provided is fake as it doesnt come up anywhere. Have tried to reason for a refund but their dispute process and case management team have been very unreasonable and unplessant to deal. Never again and strongly advise to stay away from aliexpress. Bunch of scammers. Stole my money and neber delivered my items.
Ordered a tablet waited 2 months still not received opened a dispute with aliexpress waited another 2-3 weeks they decided in favor of seller. Now about 3 months no item or refund. Good service...
One the best chinese website, a incredible choice of products, good customer service: the Aliexpress tribunal resolve your problem with the seller, i Always had a refund for a broken or bad product
AliExpress is absolutely THE WORST ever! Especially the online service from their website. They keep asking the exact same question over and over with no assistance or help not so ever.
Quality of product you receive is very bad that is IF YOU ACTUALLY RECEIVE THEM. Many times you order and you never receive anything.
After exhaustive efforts to send pictures of the damaged guitar on their website that restricted content, and Ali Express accepting that the manufacturer was in error, they indicated that the manufacturer wanted the guitar returned to them before the issue could be resolved, at my expense. Ali's website allows the manufacturer to place the responsibility of the return of damaged goods on the purchaser. This is the catch 22. The cost of returning the guitar to China was $800. Excedding it's value.
Bought a phone and have been having problems with my battery. The phone is still under warranty and I've talked to like a gazillion support agents and there is no solution. They dont care, they just wont repair and refund for repair services. Never again.
I ordered a Mosquito screen door they sent me the wrong one I ordered one with a floral segin it was $11.85dollars US they sent me this UGLY one with cartoon monkeys and a mailbox cost $4.85 all`s I wanted them to do is send me the one I ordered they told me NO and NO refund this Company sucks and there customer service is a Joke! Don`t use them!\
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.