AliExpressReviews 8,056

I ordered an item at the beginning of June from Ali express, the company I ordered from wrote the wrong address on my package even though I had given them the address to deliver to. I told the seller that they did and they told me no I didn't I pointed out what the didn't put on it compared to what I wrote in as my address. I sent a message to the ali express customer service and did I live chat explaining to them they basically told me I didn't know what I was talking about and I have to wait until august 9 th for them to do something about it. I message and message for help even trying the seller to help me! I got no help from the seller I got no help from ali express. Now I have dispute the order since august 9th is over and they're telling me I have to wait long to see if I will get the package. Its over 2 months now and yet they still will do nothing for me. I would advise anyone to buy anything from this company. Customer service is Horrible, the seller's are unprofessional. I cant even give a star ali express isn't worth it. DONT BUY FROM ALI EXPRESS! You will regret dealing with this company. I have also created a complain with the consumer investigations unit of Alberta. That's how bad my experience has been.

This site is terrible. I've ordered clothes & shoes... what a mistake! The quality terrible, with poorly sewn items, including uneven hems & shoddy seams, as well as damage on the product such as glue marks & scratches. When trying to get a refund, don't even bother. The sellers don't seam to care & AliExpress sides with them. Sizes for clothes are always smaller than listed (I go by actual inches/cms, not by typical sizing). I was told "Because the product is only partially damaged, you only get a partial refund" as though I would wear a dress shoe that's covered in scratches & glue marks. I got less than 10% refund. You can return it for a full refund, but shipping costs are on the buyer no matter if the fault is the seller's & you MUST provide tracking proof. In Canada, this usually means that shipping costs more than the product itself. Customer service is a joke. Not only is it extremely difficult to get a hold of an actual person, but they lie. I was promised a full refund by one, which I never received. Then the next told me something different... which also never happened. Garbage company. If you want to take chances with quality like this, go to Wish. At least they refund quickly & hassle-free.

I purchased a wireless headphone shipped to me completely dead. I went through the dispute process not thing come out. AliEpress and seller is running around and refused to refund me or accept the return of this product. I lost $19.60 but a good lesson learn. Do buy or deal with anyone from China? There is no rule there and the US government consumer protection agency can't do anything to Chinese company that scamming U. S citizen.

After 45 days of waiting for their resolution center, and 4 hours of chatting, they did not solve the interruption of my IPTV services by the seller, after 6months of use only, but they collect upfront for a complete year. It's a big scam! I will never buy from AliExpress.

Their chat customer services workers are the most illogic, cut from this world without any reasoning nor common senses.

I stopped buying from them and will discourage anyone to do so.

As proof I do have all copies of the evidences of the cut services and all the chat conversations.

AliExpress study Amazon and eBay, you have A LOT to learn!

The screen arrived without original packaging and screen protector was not new. This started alarm bells ringing straight away. The screen spec was different from ordered and was not working at all. Ali express complaint process was non-existent and no support whatsoever. Refused to take item back or any refund. Was promised multiple times they would email and all would be ok. All lies from each and every Ali express staff member. Stay away from these dirty lying scammers.

Paid for ($284) a guitar with beautifull wood texture, really sharp guitar, placed order waited 3 weeks, received the guitar and totally different than what I ordered.
Contacted seller who informed me all wood texture is different, therefore no all guitars look the same. I sent a picture of received guitar to seller, but they acted like you bought it, so... Received a nice guitar, not what I orderd, would not have ordered this guitar if I knew i would receive a different one.

I placed order for a shoe from Aliexpress since June. They said they don't have the color is requested for another type of sellers choice but same color is still can't get my order is put in a dispute to return my money still no positive feedback even when the customer representative promise to get back to me he did not. Please stop other ingredients from Aliexpress I use to be there customer but no more please I need my money.