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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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If others who do what you do hear how well you're doing it, you'd best keep an eye on the competition. Doubtful though, that anyone else could do it as well as you can.
Very good and quick. Great customer service. Would use Albiris again for my textbook orders and needs.
Fast, easy, organized condition of books why do you need fifty characters?
Brand new rare cd shipped out quickly and for a fair price. Would recommend.
Everything was as advertised: delivered on time. Book was in great shape, and no surprise fees. Awesome!
Alibris always has what I need and for a good price. The books arrive in the condition they are advertised in or better!
Fast easy online shopping for books so easy to buy a book I've been wanting for years
The book I want is listed. The price is competitive. Checkout was fast and simple.
I like the savings options a lot! Zit saved me almost as much as the 19$cupon that I didn't get at checkout..
You need to list the shipping with the price. I am constantly blindsided by price gouging at checkout on shipping.
Awesome as usual! Books are easy to find, the prices are arranged from lowest to highest, and there is always a rating of the books: new, very good, good, acceptable, fair, etc. If a book is delivered that does not meet the standards as advertised, your account is quickly reimbursed.
Great service, great books, great prices!
I've been using Alibris for decades. Always easy to locate a quality book. The book I just received was a 50 year old paperback in great condition! Yes, pages were yellow, but 50 years old! I was just amazed to find a copy of this book. Seller described book accurately and it was received quickly.
I'm glad I found this book. It was in decent condition. The price was a little high but less than others listed online. The shipping time was long.
Everything I search here compared to Amazon is 10X Cheaper in My Eyes! Plus The Last Books I Purchased 2 came from Amazon Expensive and The Sacred Woman Came from here and was a lot Cheaper than Amazon if I were to Purchase! Thanks to My GodSister giving Me this Website!
Always satisfied with shopping on Alibris; good selection, usually i find what i'm looking for at a good price
Excellent experience!
Do Not make it 50 characters anymore to do survey!
The amount you charge for shipping is onerous. I seem to remember that if you purchased books from the same seller you got a discounted rate on any books more than the first book. No longer the case so it is troubling.
You responded that "you can try searching just one seller's inventory so that you can take advantage of our consolidated shipping rates" which is what I did and you still charged me $3.99 for each book so either you aren't aware that the policy has changed or there are 2 different Thriftbooks Dallas which I find difficult to believe. Still pissed offffff.
Average. Your shipping costs are outrageous if you ship special media mail rate.
Got it done, got it done, got it done, got it done, this is 500 characters
The shopping experience is good partially because it is easy to navigate website and order.
Your website is easy to use and I've had no concerns with other orders.
Poor vendor, cancelled my order. Alibris must have failed in knowing their inventory.
The site is well organized and responsive to inquiries. The checkout process is lightning fast. With a few exceptions, the books arrive in perfect condition.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.