Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,938

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
916
value
10,893
shipping
10,883
quality
10,877
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Veronica F.
Unfollow Veronica F.
Share Review
Report Review

Your cart page leaves a lot to be desired. I kept going back to the cart because I added the same book to my cart twice by mistake. It took a couple of tried to realize I needed to scroll down to see the contents of my cart and not just the box with the total and option to enter a coupon. You may want to review!

Date of experience: September 22, 2024
Colorado
1 review
0 helpful votes
Follow Lisa T.
Unfollow Lisa T.
Share Review
Report Review

Great price, quality item
October 2, 2024

I was looking for a specific book for my husband and found it though your company. The price was great. He was happy with the book, it looked like it had gently been read. Received the order quickly.

Date of experience: September 22, 2024
Washington
1 review
0 helpful votes
Follow Clinton J.
Unfollow Clinton J.
Share Review
Report Review

Everything went well with the ordering system and it was pretty friendly.

Date of experience: September 21, 2024
Colorado
2 reviews
0 helpful votes
Follow Richard E.
Unfollow Richard E.
Share Review
Report Review

User friendly order form on the website
October 1, 2024
Updated review

User friendly order form on the website. Everything up to standard.

Date of experience: September 21, 2024

Easy to understand & shopper friendly ordering
August 4, 2022
Previous review

Easy to understand & shopper friendly ordering

Date of experience: August 4, 2022
California
1 review
0 helpful votes
Follow Wendy F.
Unfollow Wendy F.
Share Review
Report Review

Making reading books doable.
October 1, 2024

The book I was looking for was an autobiography about a celebrity. Alibris had the book, at a great price and a fair shipping price.

Date of experience: September 21, 2024
Alabama
1 review
0 helpful votes
Follow Nikki W.
Unfollow Nikki W.
Share Review
Report Review

Had what I wanted at a good price and checkout was quick and easy. I am looking forward to the trilogy.

Date of experience: September 21, 2024
Minnesota
1 review
0 helpful votes
Follow Fletcher T.
Unfollow Fletcher T.
Share Review
Report Review

Had two books in cart, forgot password, after resetting password the books were no longer in cart. Had to look them up again and pay more for at least one of them.

Date of experience: September 21, 2024

Ran into password difficulties, so far not resolved
April 15, 2023
Previous review

Ran into password difficulties, so far not resolved. Otherwise OK.

Date of experience: April 15, 2023
Nevada
1 review
0 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

Coupons expire before you use them or the last order...
October 1, 2024
Updated review

Coupons expire before you use them
Or the last order there was no place to put the coupon code

Date of experience: September 21, 2024

I saw no place to enter a coupon code
February 18, 2024
Previous review

I saw no place to enter a coupon code

Date of experience: February 11, 2024
Minnesota
1 review
0 helpful votes
Follow Denise B.
Unfollow Denise B.
Share Review
Report Review

Very quick and good prices
October 1, 2024

Very quick and good prices. I'd recommend to others to check our Alibris.

Date of experience: September 21, 2024
Ohio
1 review
0 helpful votes
Follow Elle M.
Unfollow Elle M.
Share Review
Report Review

Labeled wrong
October 1, 2024

It was labeled as a vhs but showed up as a dvd, not what I expected but I could make it work

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2024
Massachusetts
1 review
0 helpful votes
Follow Elizabeth H.
Unfollow Elizabeth H.
Share Review
Report Review

Great experience, good price, happy to support a company that cares.

Date of experience: September 21, 2024
New York
1 review
0 helpful votes
Follow C Q.
Unfollow C Q.
Share Review
Report Review

Just wish it was faster
October 1, 2024

Ordering checkout everything was great I just wish the delivery was faster

Date of experience: September 21, 2024
Illinois
1 review
0 helpful votes
Follow Tiajuana B.
Unfollow Tiajuana B.
Share Review
Report Review

Great price
October 1, 2024

I had a great experience for the first time. Great options at a affordable rate

Date of experience: September 21, 2024
Colorado
1 review
0 helpful votes
Follow Lee M.
Unfollow Lee M.
Share Review
Report Review

Great site for used books
October 1, 2024

Searching is easy and straightforward, lots of inventory.

Date of experience: September 21, 2024
Iowa
1 review
0 helpful votes
Follow Timothy V.
Unfollow Timothy V.
Share Review
Report Review

Many choices but I like to get the best condition for a bargain price.

Date of experience: September 21, 2024
West Virginia
1 review
0 helpful votes
Follow Elizabeth G.
Unfollow Elizabeth G.
Share Review
Report Review

Great service as always
October 1, 2024

Easy to order. I got follow-up emails regularly. Why do I have to enter 50 characters. This is all I want to say.

Date of experience: September 21, 2024
Montana
1 review
0 helpful votes
Follow Mark H.
Unfollow Mark H.
Share Review
Report Review

I have used Alibris for nearly two decades; I am obviously pleased overall.

Date of experience: September 21, 2024

Alibris always makes it easy and affordable
August 4, 2024
Previous review

Alibris always makes it easy and affordable. I also like knowing that I support booksellers nationwide.

Date of experience: July 25, 2024
New Jersey
1 review
0 helpful votes
Follow Not to be known G.
Unfollow Not to be known G.
Share Review
Report Review

I hate surveys
October 1, 2024

Nothing pissed me off more than being asked to complete a survey on a service or product. I know the bean counters love them and not completing them hurts the provider but really, don't you have anything better to do with your time, like really work on your product or services? I certainly have MUCH better things to do with my time than deal with your ridiculous surveys.

Date of experience: September 21, 2024
GB
1 review
0 helpful votes
Follow Nicola T.
Unfollow Nicola T.
Share Review
Report Review

The books arrived in good time, with lovely secure packaging and in wonderful condition - they seem virtually new, even though they are over 20 years old! Considering this condition, the price was extremely reasonable, although the postage pushed it up a bit (but I was shipping from US to UK). More than happy with this purchase, would definitely recommend and buy from EdmondDantes Bookseller again.

Date of experience: September 21, 2024
Michigan
1 review
0 helpful votes
Follow Joann O.
Unfollow Joann O.
Share Review
Report Review

I like the savings and consolidation
October 1, 2024

I like the savings and consolidation. Hope it works to give me best books

Date of experience: September 21, 2024