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AlibrisReviews 27,385

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
248
value
2,841
shipping
2,840
quality
2,836
This company responds to reviews on average within 1 day

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Pennsylvania
1 review
1 helpful vote
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Easy to follow instructions for shipping & purchasing items. Being able to use PayPal was a huge plus for me! I hate using my credit cards online.

Date of experience: December 29, 2020
Texas
1 review
0 helpful votes
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Orders always correct, ship right away, very reasonable prices for books.

Date of experience: December 28, 2020
Massachusetts
1 review
0 helpful votes
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Great selection but didn't see a place to enter my savings code. Using mobile device.

Date of experience: December 28, 2020
Wyoming
1 review
0 helpful votes
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Alibris had the two books I wanted at a good price with availability. Great web site.

Date of experience: December 28, 2020
Nebraska
1 review
0 helpful votes
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I have purchased books through alibris several times through the years and have always been happy with my books. They are usually in better condition then they described.
If you buy books online... buy from alibris. You won't be disappointed.

Date of experience: December 28, 2020
Maryland
2 reviews
0 helpful votes
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Quick easy find of an elusive out of print book. Thanks for your help.

Date of experience: December 28, 2020
Washington
2 reviews
5 helpful votes
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This is a nice website
December 28, 2020

This is a nice website. I am in Seattle, and I appreciate learning about Richard's journey and I always love to support booksellers like this as a writer, poet and former bookseller myself.

Date of experience: December 28, 2020
Arizona
1 review
0 helpful votes
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I have a number of old and obsolete entries for mailing address, shipping address etc. I would like to delete them to remove clutter but see no obvious way to do that as I check out. Best of all I'd like to pay with Paypal so as to avoid having to leave my credit card and address on file with you. But I saw no obvious way to do that either. If it's possible to do these things, then make that blinding obvious to dumb users like me right at the start of the check-out process. E.g. Offer the choice right up front: Pay with credit card OR pay with Paypal. Or offer the option to delete addresses in my address book.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2020
Maryland
1 review
0 helpful votes
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Remarkably clear and easy
December 27, 2020

Remarkably clear and easy. I even had to change my credit card number.

Date of experience: December 27, 2020
Colorado
1 review
0 helpful votes
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So far very efficient!
December 25, 2020

So far very efficient! Looking forward to receiving my book. Thank you

Date of experience: December 25, 2020
Arkansas
1 review
0 helpful votes
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Love being able to find what I am looking for! Thank you for having such wonderful choices!

Date of experience: December 25, 2020
Ohio
1 review
0 helpful votes
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Any book I want I can find it here at a resonable cost. Plus they are in excellent shape.

Date of experience: December 24, 2020
Maryland
1 review
1 helpful vote
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While ordering three books I kept getting a notice that if I spent $39 on a select group of books I would get free shipping. As I met the parameters and went to check out I saw that I was being charged shipping. I emailed Alibris and they said that was just an estimate and at the final step of checkout there would be no shipping charge if I met the criteria. Since it would be free shipping I ordered a number of other books. I placed the order and was charged $30 shipping plus the $77 for the books. I immediately contacted Alibris and they said they could not stop the order and that I would have to contact each bookseller myself. Some orders were cancelled others were not. I'm still not sure what I'm getting or was charged. Going to have to spend more of my time figuring that out What a joy.

Date of experience: July 23, 2020
Texas
1 review
3 helpful votes
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Rip off
June 12, 2020

6 wks later, still waiting on the last item.
Received 1 item that wouldn't play. In store credit for it but I can't apply it to new order.
ALIBRIS keep my refund and the last movie.
You are a terrible business and no doubt you won't last long.
You want stress, a bad product and lose your money- deal with Alibris.

Date of experience: June 12, 2020
Illinois
1 review
2 helpful votes
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5/14/20: A few days ago, I wrote a review where I accused them of cancelling my order only to re-shelf the book to hike up the price. The company gave an explanation as to how my order got cancelled; the possibility of it being double-ordered and since Alibris is an online store for independent sellers, they didn't catch it in time. I will give the benefit of doubt. However, since they didn't explain this until after I complained and didn't provide an explanation before, I will give the company 2 stars. I won't recommend this place and hope I would not have to return to this site for anything else.

5/10/20: I order Initiation in Hermetics for for $35, that was a steal as other sites where charging 5x more. I got a confirmation and notice it was going to be shipped. I get an email that they cancelled the order and I can go to their site to re-order a replacement copy - they are now charging $100. This is company is a capitalistic scum hole.

Date of experience: June 10, 2020
Portugal
3 reviews
3 helpful votes
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Because I didn't
June 3, 2020

Because I didn't buy a book that I had previously put in my Alibris shopping cart, I got an email with a coupon for $5.
Unfortunately, the coupon required me to spend 72.42, which was an odd number, double the price of the book I had removed from my cart, so when I decided to put the book back into my cart and try the coupon, I got asked to spend $72.42 before I could proceed!
That doesn't leave a good taste in my mouth regarding Alibris.
Better to have not offered a coupon -- or to at least state with the coupon what the minimum purchase needs to be -- or just offer a smaller coupon that has a minimum purchase more proportional to the price of the book I had previously removed. All those options would be better than a potential customer feeling pleased about an unexpected coupon in the mail that then results in being asked to triple my purchase to use it!

Date of experience: June 3, 2020
Massachusetts
1 review
3 helpful votes
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More than a month
May 29, 2020

I ordered a book. After a month Ann's a half I still don't have the book. I have sent at least 2 emails requesting they cancel the order so I can order thesame book elsewhere. The decline to cancel it. Totally unacceptable. It is going to be 2 months soon.

Date of experience: May 29, 2020
Pennsylvania
1 review
4 helpful votes
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Scammers
May 27, 2020

Please do not buy from this website it is a 100% a complete scam. I am out 87$ worth of books. There is no call center to complain to when you have a problem with your order and the sellers are fake.

Date of experience: May 27, 2020
Rhode Island
1 review
3 helpful votes
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I did not experience any of the criticisms leveled at Alibris. Very reasonable price, quick, inexpensive shipping, item exactly as described, timely email notifications. Cannot comment otherwise on customer service since there were no issues to resolve. I'll buy from them again.

Date of experience: April 10, 2020
California
1 review
4 helpful votes
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It's a scam
October 30, 2019

Ordered a book and the seller sent a wrong one. Sent back for a refund for nearly two months, with countless reminders, and have got nothing back. Ordered a new book and it hasn't arrived. The customer service is basically nonexistent. They will tell you they've done everything they could, but that amounts to nothing. STAY AWAY FROM THEIR SITE.

Date of experience: October 30, 2019