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We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Easy to follow instructions for shipping & purchasing items. Being able to use PayPal was a huge plus for me! I hate using my credit cards online.
Orders always correct, ship right away, very reasonable prices for books.
Great selection but didn't see a place to enter my savings code. Using mobile device.
Alibris had the two books I wanted at a good price with availability. Great web site.
I have purchased books through alibris several times through the years and have always been happy with my books. They are usually in better condition then they described.
If you buy books online... buy from alibris. You won't be disappointed.
Quick easy find of an elusive out of print book. Thanks for your help.
This is a nice website. I am in Seattle, and I appreciate learning about Richard's journey and I always love to support booksellers like this as a writer, poet and former bookseller myself.
I have a number of old and obsolete entries for mailing address, shipping address etc. I would like to delete them to remove clutter but see no obvious way to do that as I check out. Best of all I'd like to pay with Paypal so as to avoid having to leave my credit card and address on file with you. But I saw no obvious way to do that either. If it's possible to do these things, then make that blinding obvious to dumb users like me right at the start of the check-out process. E.g. Offer the choice right up front: Pay with credit card OR pay with Paypal. Or offer the option to delete addresses in my address book.
Remarkably clear and easy. I even had to change my credit card number.
So far very efficient! Looking forward to receiving my book. Thank you
Love being able to find what I am looking for! Thank you for having such wonderful choices!
Any book I want I can find it here at a resonable cost. Plus they are in excellent shape.
While ordering three books I kept getting a notice that if I spent $39 on a select group of books I would get free shipping. As I met the parameters and went to check out I saw that I was being charged shipping. I emailed Alibris and they said that was just an estimate and at the final step of checkout there would be no shipping charge if I met the criteria. Since it would be free shipping I ordered a number of other books. I placed the order and was charged $30 shipping plus the $77 for the books. I immediately contacted Alibris and they said they could not stop the order and that I would have to contact each bookseller myself. Some orders were cancelled others were not. I'm still not sure what I'm getting or was charged. Going to have to spend more of my time figuring that out What a joy.
6 wks later, still waiting on the last item.
Received 1 item that wouldn't play. In store credit for it but I can't apply it to new order.
ALIBRIS keep my refund and the last movie.
You are a terrible business and no doubt you won't last long.
You want stress, a bad product and lose your money- deal with Alibris.
5/14/20: A few days ago, I wrote a review where I accused them of cancelling my order only to re-shelf the book to hike up the price. The company gave an explanation as to how my order got cancelled; the possibility of it being double-ordered and since Alibris is an online store for independent sellers, they didn't catch it in time. I will give the benefit of doubt. However, since they didn't explain this until after I complained and didn't provide an explanation before, I will give the company 2 stars. I won't recommend this place and hope I would not have to return to this site for anything else.
5/10/20: I order Initiation in Hermetics for for $35, that was a steal as other sites where charging 5x more. I got a confirmation and notice it was going to be shipped. I get an email that they cancelled the order and I can go to their site to re-order a replacement copy - they are now charging $100. This is company is a capitalistic scum hole.
Because I didn't buy a book that I had previously put in my Alibris shopping cart, I got an email with a coupon for $5.
Unfortunately, the coupon required me to spend 72.42, which was an odd number, double the price of the book I had removed from my cart, so when I decided to put the book back into my cart and try the coupon, I got asked to spend $72.42 before I could proceed!
That doesn't leave a good taste in my mouth regarding Alibris.
Better to have not offered a coupon -- or to at least state with the coupon what the minimum purchase needs to be -- or just offer a smaller coupon that has a minimum purchase more proportional to the price of the book I had previously removed. All those options would be better than a potential customer feeling pleased about an unexpected coupon in the mail that then results in being asked to triple my purchase to use it!
I ordered a book. After a month Ann's a half I still don't have the book. I have sent at least 2 emails requesting they cancel the order so I can order thesame book elsewhere. The decline to cancel it. Totally unacceptable. It is going to be 2 months soon.
Please do not buy from this website it is a 100% a complete scam. I am out 87$ worth of books. There is no call center to complain to when you have a problem with your order and the sellers are fake.
I did not experience any of the criticisms leveled at Alibris. Very reasonable price, quick, inexpensive shipping, item exactly as described, timely email notifications. Cannot comment otherwise on customer service since there were no issues to resolve. I'll buy from them again.
Ordered a book and the seller sent a wrong one. Sent back for a refund for nearly two months, with countless reminders, and have got nothing back. Ordered a new book and it hasn't arrived. The customer service is basically nonexistent. They will tell you they've done everything they could, but that amounts to nothing. STAY AWAY FROM THEIR SITE.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.