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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
I've bought dozens books and CDs from Alibris over the years and have always had good results. They often have the best prices available, ship very promply, and items have arrived in excellent condition.
I ordered 3 books, only 1 of the 3 came in correct. Sent back the other 2 valued at over $100 and received a refund of less than $5 for shipping. Now my daughter was out 2 weeks in college without books and now I am out my money. They have my money plus the 2 books to resale. DO NOT USE THIS SITE! THEY ARE THIEVES!
Shipping policy sucks. Very expensive and slow for international orders. Try Thriftbooks more options lower cost.
The worst buying experience I had in my life. Stay, far, far away from this website! If you have a problem they will not even attempt to help you in any way. It is amazing in this day and age that there could be a company so bad. Shame on them
Customer service is non existent. Poor, poor experience.
Alibris.com has a lot of neat books and stuff you can't find in other places. And they also have used books, textbook rentals, and a bunch of deals. I'm a big fan of alibris!
I am a college student and had ordered 2 books from this website. However, i am not pleased at all with my order. I HAVEN'T RECEIVED EITHER OF THEM. It has been over 2 weeks. One of the orders was sent back to the seller, because apparently my address is incorrect, which is BS. I always make sure my information is correct. The other book i ordered is stuck in a city near me, with the additional comments saying,"delivery confirmation". If i received the book properly and on time i wouldn't be on this website. I NEVER RECEIVED MY BOOKS. I am extremely unhappy with this website, and quite frankly am never ordering from them again. I emailed the sellers and contacted the website a day ago and have not been responded to since. I have a feeling i'm gonna end up asking for a refund. NEVER ORDER FROM ALIBRIS.COM! They are extremely unreliable and unprofessional.
I've used this site to find out-of-print books for years. Never had any trouble.
I've bought a couple books from this site. I've always gotten my purchase and the books were pretty much as described, the main thing going for it is that if you want a book but don't care how it looks you can get them very cheap.
This is not a legit business. They provide a bogus phone number that doesn't work and never reply to emails. I bought a sticker book for my daughter and it arrived with no stickers in it. Yes, a sticker book arrived and all the stickers were gone. Stay away!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members