AlibrisReviews 100,416

I wish I had researched this business before ordering from them. I ordered 3 items from them and noticed immediately that the set of books I had selected had been switched to a cheaper printing size. I looked back at the website and I was correct that they have it listed wrong. I contacted the company and the individual seller but couldn't prevent them shipping the wrong set. They wouldn't admit their error until I sent them a picture I took of the actual page on their website, that showed that the set is listed incorrectly. They then gave me the form to return the set, which I did and now 3 and half weeks later I have not received my refund and they don't respond to my emails. NEVER do business with this company.

Stay far away from this company! This is a fake company and they should be banned from operating. I ordered my book almost three weeks ago. It stated that it was being shipped from the same state I am in however I still haven't received it. So clearly that's a lie! When I purchased the book from then it started that I would receive the book by 10/18 the latest. It is now 10/20. They won't give me a tracking number even though I sent many request and they won't respond to my emails. To top it off they don't even have a real customer service department. You call a number and it tells you to go on their website to submit an inquiry or a live chat. Guess what?! There's no live chat! I have sent several emails to them and the seller no response. HORRIBLE!

I attempted to contact the customer service department about a book sold to me advertising a specific ISBN. When I received the book, the ISBN was completely different, and I couldn't use the book. For anyone who doesn't know, the ISBN is like the book's "fingerprint."
Advertised ISBN: **************
True ISBN: 978-1-292-*******-9 Not even close.

The following is the email chain.

Hello,

Thanks for writing regarding your order (xxxxxxxxxx-1).

Im sorry we sent you an order that was different than what you expected - Alibris accepts returns when the purchase you received does not match what was described on our website.

The next day...

This is to notify you that Alibris is unable to process
A refund for the following item:

Order #: *******-1
Order Date: Jul 27,2016
Media Type: Book
Title: International Edition---Engineering Economy, 16th Edition
Author: William G. Sullivan And Elin M. Wicks
Alibris ID: B*******

Stated reason for return:
Return to Seller - Seller Error (Incorrect ISBN)

Your refund was declined for the following reason(s):
Not eligible for refund under Alibris return policy:
Item condition/description is as described on Web site

I am a college student and had ordered 2 books from this website. However, i am not pleased at all with my order. I HAVEN'T RECEIVED EITHER OF THEM. It has been over 2 weeks. One of the orders was sent back to the seller, because apparently my address is incorrect, which is BS. I always make sure my information is correct. The other book i ordered is stuck in a city near me, with the additional comments saying,"delivery confirmation". If i received the book properly and on time i wouldn't be on this website. I NEVER RECEIVED MY BOOKS. I am extremely unhappy with this website, and quite frankly am never ordering from them again. I emailed the sellers and contacted the website a day ago and have not been responded to since. I have a feeling i'm gonna end up asking for a refund. NEVER ORDER FROM ALIBRIS.COM! They are extremely unreliable and unprofessional.