AlibrisReviews 100,381

5/14/20: A few days ago, I wrote a review where I accused them of cancelling my order only to re-shelf the book to hike up the price. The company gave an explanation as to how my order got cancelled; the possibility of it being double-ordered and since Alibris is an online store for independent sellers, they didn't catch it in time. I will give the benefit of doubt. However, since they didn't explain this until after I complained and didn't provide an explanation before, I will give the company 2 stars. I won't recommend this place and hope I would not have to return to this site for anything else.

5/10/20: I order Initiation in Hermetics for for $35, that was a steal as other sites where charging 5x more. I got a confirmation and notice it was going to be shipped. I get an email that they cancelled the order and I can go to their site to re-order a replacement copy - they are now charging $100. This is company is a capitalistic scum hole.

Because I didn't buy a book that I had previously put in my Alibris shopping cart, I got an email with a coupon for $5.
Unfortunately, the coupon required me to spend 72.42, which was an odd number, double the price of the book I had removed from my cart, so when I decided to put the book back into my cart and try the coupon, I got asked to spend $72.42 before I could proceed!
That doesn't leave a good taste in my mouth regarding Alibris.
Better to have not offered a coupon -- or to at least state with the coupon what the minimum purchase needs to be -- or just offer a smaller coupon that has a minimum purchase more proportional to the price of the book I had previously removed. All those options would be better than a potential customer feeling pleased about an unexpected coupon in the mail that then results in being asked to triple my purchase to use it!

I was concerned because I received a book that was a different ISBN than the one they agreed to send. I was upset because I asked for a specific ISBN and they sent a Global/International version (different ISBN). I could not speak with a person (which I really prefer) and never actually got a call back but someone did email me. They said they would be willing to work with me and said the version they sent was very similar (and better quality) and much less expensive than the one I requested. I feel better about the circumstance because they did provide information (Table of Contents) to compare both versions of the book and they do align well. They were willing to work with me on the return if I wasn't happy. So I removed my poor rating. I just wish they would have called me when I requested they call. It would have saved me stress and they would have 5 stars.

It is my understanding that selling advanced readers is illegal (or is at the very least unethical), as they are distributed for free by publishers in order to generate publicity for upcoming titles. When I contacted customer service about receiving an ARC (in place of an item listed with a hardcover ISBN), not only did they not offer to help me resolve my issue, they did not acknowledge it at all. Because I'd be responsible for return shipping and have had no luck getting my point across, I'm going to cut my losses and just never use this site again.

And, by the way, if you complete your order as a guest, they make you an account anyway (which turns out to be impossible to delete).

It's been a long tine since I ordered I book and still haven't received it. There is no tracking and I have no idea where it is and when it may arrive. Ask customer service, and they just (I guess) copy/paste pre-written answer without answering my question. I ordered one used, difficult to find a book, paid quite a lot for it. I didn't care much about high book price and that I paid for premium shipping, I care to get the book. Now. I doubt I will ever get it. Well, I know better now. Lesson learned.

I ordered 2 children's books through Alibris from a bookseller named "Extremely Reliable" in Richard, Texas. They arrived in GREEK! I went to the Alibris website and immediately completed a return form. I discovered the Alibris policsy is that I have to pay the return shipping, which is never refunded to me! I wanted my money back--it was almost $20.00--so I paid the return shipping and mailed it right back to the seller. Two weeks later, multiples attempts to reach the bookseller (who sent only "form" emails back), call the seller (never an answer, no return call), and having completed a form to Alibris about the problem, I tried to call Alibris. Their number is all recordings--which say to email them. So I am not only the charge of the 2 books and the shipping, but the return shipping, which totals over $44.00!

We ordered two books and the website would not accept our credit card from the U.S. It was a British site and we are in Sweden. Okay so we asked them to bill us. They sent us an email with a link to pay, and the payment company also would not accept the credit card NOR a Swedish debit card. We called Alibris and they said they could not help us. They asked us to call their collection company. Which we did explaining everything over the phone. They said they'd send us a physical bill and extend our due date. When the bill came, it was already past due. We paid it immediately through our Swedish bank. A few days later, we got another bill of higher amounts from a collection company. Just to get the buzzards off our backs, we paid those also. We'd never patronize this horrible business again. They make everything difficult and have no sense of customer service.