Sitejabber Website Reviews and Complaints
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Alibris

Overview

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
783
value
8,476
shipping
8,465
quality
8,460
This company responds to reviews on average within 1 day
How would you rate Alibris?
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South Carolina
1 review
0 helpful votes
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Some things I didn't understand, but overall it was good.

Date of experience: October 5, 2021
Colorado
1 review
0 helpful votes
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This was very quick
March 15, 2021

This was very quick. I like the search rather than go through a bunch of books.

Date of experience: March 15, 2021
Illinois
1 review
0 helpful votes
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Always easy and fast shipping
December 21, 2021
Updated review

Always easy and fast shipping. Never had a problem.

Date of experience: December 21, 2021

Alibris has been easy to shop and order with
August 18, 2021
Previous review

Alibris has been easy to shop and order with. Shipping has been reasonable and I've always found what I needed. Thank you!

Date of experience: August 18, 2021
Georgia
1 review
0 helpful votes
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Very easy and user friendly operation with the way your set up works.

Date of experience: March 15, 2021
Florida
1 review
0 helpful votes
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Very good turnout, even items shipped to Puerto Rico
June 3, 2022
Updated review

Very good turnout, even items shipped to Puerto Rico.

Date of experience: June 3, 2022

Love Alibris!
August 2, 2021
Previous review

Love Alibris!

Date of experience: August 2, 2021
Illinois
1 review
0 helpful votes
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Alibris is good for finding stuff, but the shipping takes quite some time.

Date of experience: March 15, 2022
Wisconsin
1 review
0 helpful votes
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Very easy to complete order
October 6, 2021

Very easy to complete order. Payment options include PayPal. Thank you!

Date of experience: October 6, 2021
Florida
1 review
0 helpful votes
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Hopefully the book is as described; Good condition

Date of experience: June 27, 2021
Washington
1 review
0 helpful votes
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I love shopping at Alibris for out of print books
December 22, 2021
Updated review

I love shopping at Alibris for out of print books.

Date of experience: December 22, 2021

Found what I was looking for quickly
December 3, 2021
Previous review

Found what I was looking for quickly.

Date of experience: December 3, 2021
Florida
1 review
0 helpful votes
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I'm catching up on an author
October 8, 2021
Updated review

I'm catching up on an author. Excellent experience.:-)

Date of experience: October 8, 2021

Excellent; good price, and an easy way to edit my...
May 10, 2021
Previous review

Excellent; good price, and an easy way to edit my information.

Date of experience: May 10, 2021
New Jersey
1 review
0 helpful votes
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I just wish there was a way to offset shipping costs.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
Pennsylvania
3 reviews
0 helpful votes
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Very easy to navigate your site and purchase, thank you!

Date of experience: August 28, 2022
Montana
1 review
0 helpful votes
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I've ordered from here multiple times, love the selection, and prices.

Date of experience: March 16, 2021
Alabama
2 reviews
0 helpful votes
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Excellent website for ordering books
June 26, 2021

Excellent website for ordering books. Easy to use.

Date of experience: June 26, 2021
Kentucky
1 review
0 helpful votes
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Great!
December 21, 2021

Great! You had the book I was Looking for at a reasonable price.

Date of experience: December 21, 2021
North Carolina
1 review
0 helpful votes
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Pleased so far
December 21, 2021

Pleased so far. Will Waite for order to be complete before final judgement on shopping experience!

Date of experience: December 21, 2021
Virginia
1 review
0 helpful votes
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Easy to find exactly what I wanted, edition and quality.

Date of experience: June 5, 2022
Nevada
2 reviews
0 helpful votes
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Seamless
June 26, 2021

Seamless. First time user. We'll see how shipping goes -- as I live next door in Nevada.

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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No option to change shipping address from billing page

Date of experience: March 16, 2022
Texas
1 review
0 helpful votes
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I love choosing among the options, used or new, which seller, etc, and Alibris makes it easy!

Date of experience: June 27, 2021