Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Some things I didn't understand, but overall it was good.
This was very quick. I like the search rather than go through a bunch of books.
Always easy and fast shipping. Never had a problem.
Alibris has been easy to shop and order with. Shipping has been reasonable and I've always found what I needed. Thank you!
Very easy and user friendly operation with the way your set up works.
Very good turnout, even items shipped to Puerto Rico.
Alibris is good for finding stuff, but the shipping takes quite some time.
Very easy to complete order. Payment options include PayPal. Thank you!
Hopefully the book is as described; Good condition
I love shopping at Alibris for out of print books.
Found what I was looking for quickly.
I'm catching up on an author. Excellent experience.:-)
Excellent; good price, and an easy way to edit my information.
I just wish there was a way to offset shipping costs.
Very easy to navigate your site and purchase, thank you!
I've ordered from here multiple times, love the selection, and prices.
Excellent website for ordering books. Easy to use.
Pleased so far. Will Waite for order to be complete before final judgement on shopping experience!
No option to change shipping address from billing page
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.