Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Overall great, good prices. Wish they advertised more when they have coupons available, and the "cart optimizing" where you can save on consolidated shipping etc. is very fidgety, don't like that it only works -sometimes-. Still good deals with the hefty shipping, happy to get some books that are hard to find on my own.
Books come on time. Descriptions of book conditions are usually correct. Prices are generally comparable or cheaper than other markets. And they're not owned by Amazon (unlike Abe's Books). Thanks and keep it up.
Quick. Concise. Easy. The books arrived in good condition though one package arrived torn and a little banged up. The only negative is the multiple cross border shipping fees to Canada (when you source from multiple sellers) which add up quite quickly and are always more expensive than the actual books, ha!
I have never had any problems with my orders. If I order a book and it is unavailable, I receive an email immediately to let me know so I can purchase another copy. Constant communication is also great.
I like using Alibris because most of the time I can find a book in the format I want. I don't like mass-market paperbacks, so I always look for Trade paperbacks or hardcovers and I always seem to find what I want.
This was my first experience of using Alibrus. I found the prices for used books to be much lower than other online sources. Add in timely delivery of the book I wanted at a great price, and I'm won over.
YOU HAD NO BOOKS ON ALASKA FOR TRAVELERS
Ease and comprehensive selection plus decent pricing make me coming back to Alibris again and again.
I am tired of ordering DVDs and getting VHS tapes
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Clear communication, prompt shipping, book as described.
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Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.