Sitejabber Website Reviews and Complaints
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Alibris

Overview

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
783
value
8,476
shipping
8,465
quality
8,460
This company responds to reviews on average within 1 day
How would you rate Alibris?
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Nebraska
1 review
0 helpful votes
Follow Tatiana T.
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Thank you for making this an uncomplicated transaction!

Date of experience: March 18, 2021
Florida
1 review
0 helpful votes
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First time user, very easy to use web site
October 8, 2021

First time user, very easy to use web site. Good job.

Date of experience: October 8, 2021
New York
1 review
0 helpful votes
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Alibris is always easy to navigate and find the book you want at a bargain price.

Date of experience: October 8, 2021
Nebraska
1 review
0 helpful votes
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So far it has been easy, quick, and not painful. Good.

Date of experience: June 26, 2021
New Jersey
1 review
0 helpful votes
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Thank you for providing such an economical and efficient service

Date of experience: December 22, 2021
Texas
1 review
0 helpful votes
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It was very satisfying
June 26, 2021

It was very satisfying. Found everything and the prices were good

Date of experience: June 26, 2021
Colorado
1 review
0 helpful votes
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Easy to locate the book/CD that I am searching for
November 25, 2022
Updated review

Easy to locate the book/CD that I am searching for. Very reasonable prices.

Date of experience: November 25, 2022

Good price fast process
October 3, 2021
Previous review

Good price fast process

Date of experience: October 3, 2021

Lots of good books in the science fiction genre fro...
February 28, 2021
Previous review

Lots of good books in the science fiction genre fro young adults

Date of experience: February 28, 2021
California
2 reviews
0 helpful votes
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I am grateful to have learned about Alibris
March 15, 2021

I am grateful to have learned about
Alibris.
Wonderful selection and great prices.

Date of experience: March 15, 2021
Florida
1 review
0 helpful votes
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Happy to be notified when my desired book came back...
June 5, 2022
Updated review

Happy to be notified when my desired book came back in stock.

Date of experience: June 5, 2022

Got my hard-to-find book!
September 15, 2021
Previous review

Got my hard-to-find book!

Date of experience: September 15, 2021
Illinois
1 review
0 helpful votes
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So far great will let you know more after I receive my order. Thanks

Date of experience: June 3, 2022
California
1 review
0 helpful votes
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All books have been received in great condition and...
March 16, 2022
Updated review

All books have been received in great condition and at reasonable prices.

Date of experience: March 16, 2022

Good quality used books at reasonable prices
August 29, 2021
Previous review

Good quality used books at reasonable prices.

Date of experience: August 29, 2021
Florida
1 review
0 helpful votes
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"New" or "Used" should show up clearly at checkout
December 22, 2021

"New" or "Used" should show up clearly at checkout.

Date of experience: December 22, 2021
Maine
1 review
0 helpful votes
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I have always appreciated your service
March 15, 2021

I have always appreciated your service. Books arrive quickly.

Date of experience: March 15, 2021
Utah
1 review
0 helpful votes
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Excellent web site, quick, very clear and completely functional. A breeze to use!

Date of experience: October 8, 2021
Tennessee
2 reviews
0 helpful votes
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Clear shipping price estimated before checkout is great if it's accurate

Date of experience: June 26, 2021
Florida
1 review
0 helpful votes
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Found what I was looking for at a very good price-thank you!

Date of experience: June 26, 2021
Egypt
1 review
0 helpful votes
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Thank you it was smooth, i hope the books arrive fast and in good condition

Date of experience: March 18, 2021
Rhode Island
9 reviews
1 helpful vote
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Easy to order what I wanted with a very good price

Date of experience: October 8, 2021
North Dakota
1 review
0 helpful votes
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Very easy to place my order
December 22, 2021

Very easy to place my order. Great prices. Thank you

Date of experience: December 22, 2021
Tennessee
1 review
0 helpful votes
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Never ever been happy with lack of customer service
November 7, 2021
Updated review

Never ever been happy with lack of customer service

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 8, 2021

Would buy more if u had customer service #
October 8, 2021
Previous review

Would buy more if u had customer service #

Date of experience: October 8, 2021