Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Thank you for making this an uncomplicated transaction!
First time user, very easy to use web site. Good job.
Alibris is always easy to navigate and find the book you want at a bargain price.
So far it has been easy, quick, and not painful. Good.
Thank you for providing such an economical and efficient service
It was very satisfying. Found everything and the prices were good
Easy to locate the book/CD that I am searching for. Very reasonable prices.
Lots of good books in the science fiction genre fro young adults
I am grateful to have learned about
Alibris.
Wonderful selection and great prices.
Happy to be notified when my desired book came back in stock.
All books have been received in great condition and at reasonable prices.
Good quality used books at reasonable prices.
"New" or "Used" should show up clearly at checkout.
I have always appreciated your service. Books arrive quickly.
Excellent web site, quick, very clear and completely functional. A breeze to use!
Thank you it was smooth, i hope the books arrive fast and in good condition
Easy to order what I wanted with a very good price
Very easy to place my order. Great prices. Thank you
Never ever been happy with lack of customer service
Would buy more if u had customer service #
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.