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AlibrisReviews 107,537

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
943
value
11,193
shipping
11,183
quality
11,177
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Shipping was a little confusing
More reviews would be helpful

Date of experience: January 1, 2022
New Jersey
0 reviews
0 helpful votes
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Very easy, very smooth!
January 1, 2022

Very easy, very smooth! Sellers usually ship fast.

Date of experience: January 1, 2022
Ohio
2 reviews
0 helpful votes
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This site is fantastic because it has all the books I want and need at cheap and affordable prices!

Date of experience: January 1, 2022
Massachusetts
1 review
0 helpful votes
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I was searching also for a second copy of to be young was very evident and although it was located I could not click on it it sent me in a circular path back to the search but would never put it in my cart

Date of experience: January 1, 2022
Georgia
1 review
0 helpful votes
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Shipping is always a pain to see added on. I much prefer BetterWorldBooks with always free shipping.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2022
Mississippi
0 reviews
0 helpful votes
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The verification process was unusually long;
Also hard to find the check-out signal- LOVED the savings and consolidation option to save $$$!

Date of experience: January 1, 2022
Kansas
1 review
0 helpful votes
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Great website
January 1, 2022

Great website- easily navigated. A purchase takes only a few minutes! Great selection of titles on Alibris!

Date of experience: January 1, 2022
New York
1 review
0 helpful votes
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My credit card information had not been saved
January 1, 2022
Updated review

My credit card information had not been saved. I use the same card on all my many Alibris orders. I would rather not have to type in the card info each time I order.

Date of experience: January 1, 2022

Great selection of various prices and book condition
January 15, 2021
Previous review

Great selection of various prices and book condition.

Date of experience: January 15, 2021
Michigan
1 review
0 helpful votes
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After I selected 3 books and attempted to buy them,...
January 31, 2022
Updated review

After I selected 3 books and attempted to buy them, your website did not accept the password you previously insisted I create. So I created a new one. Then when I returned to your website and to my cart, my 3 books were gone. And when I attempted to retrieve one of them, I was told it was no longer available, presumably put on reserve by me. And then there is your astronomical shipping costs...

I don't know what you think you accomplish by demanding your customers create passwords. The minute I find a large, online seller that will just let me buy books without a password, I'm done with you.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2022

I want to give my credit card number and buy books
January 10, 2022
Previous review

I want to give my credit card number and buy books. I didn't need some password when I bought books from brick & mortar outlets. I do not want to have to create, remember, store a password now. Just sell me my books.

Date of experience: December 11, 2021
Ohio
1 review
0 helpful votes
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When not signed in the price is two dollars lower
January 31, 2022
Updated review

When not signed in the price is two dollars lower.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2022

Great and easy
August 11, 2021
Previous review

Great and easy

Date of experience: August 11, 2021
Ohio
1 review
0 helpful votes
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Shopping was fine
January 31, 2022

Shopping was fine. I found the books I was looking for.

Date of experience: January 1, 2022
California
1 review
0 helpful votes
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Always an easy way to buy books
January 1, 2022

Always an easy way to buy books - You seems to always have excellent availability.

Date of experience: January 1, 2022
Alabama
2 reviews
0 helpful votes
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So far the Alibris experience has been great. Now onto the shipping experience. That will be where the true value of review and reputation are tested.

Date of experience: December 31, 2021
Utah
1 review
0 helpful votes
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I love that you can see where it is shipping from.

Date of experience: December 31, 2021
Alabama
1 review
0 helpful votes
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I love this site
December 31, 2021

I love this site. Almost always find what I'm looking for. TY

Date of experience: December 31, 2021
Massachusetts
1 review
0 helpful votes
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Seems like an easy to use and accurate site! Cant wait to receive the book.

Date of experience: December 31, 2021
Canada
1 review
0 helpful votes
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Enjoyed the ease of finding out the details of the book

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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Easy to find the language book I was looking for and a range of options.

Date of experience: December 31, 2021
Georgia
0 reviews
0 helpful votes
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Very good; needed more books but didn't like the shipping costs.

Date of experience: December 31, 2021
New Hampshire
1 review
0 helpful votes
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Shopped as guest yesterday for 4.68... today only gave 5.58... or so... no indication of how much more to lower shipping cost

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 31, 2021