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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Shipping was a little confusing
More reviews would be helpful
Very easy, very smooth! Sellers usually ship fast.
This site is fantastic because it has all the books I want and need at cheap and affordable prices!
I was searching also for a second copy of to be young was very evident and although it was located I could not click on it it sent me in a circular path back to the search but would never put it in my cart
Shipping is always a pain to see added on. I much prefer BetterWorldBooks with always free shipping.
The verification process was unusually long;
Also hard to find the check-out signal- LOVED the savings and consolidation option to save $$$!
Great website- easily navigated. A purchase takes only a few minutes! Great selection of titles on Alibris!
My credit card information had not been saved. I use the same card on all my many Alibris orders. I would rather not have to type in the card info each time I order.
Great selection of various prices and book condition.
After I selected 3 books and attempted to buy them, your website did not accept the password you previously insisted I create. So I created a new one. Then when I returned to your website and to my cart, my 3 books were gone. And when I attempted to retrieve one of them, I was told it was no longer available, presumably put on reserve by me. And then there is your astronomical shipping costs...
I don't know what you think you accomplish by demanding your customers create passwords. The minute I find a large, online seller that will just let me buy books without a password, I'm done with you.
I want to give my credit card number and buy books. I didn't need some password when I bought books from brick & mortar outlets. I do not want to have to create, remember, store a password now. Just sell me my books.
When not signed in the price is two dollars lower.
Always an easy way to buy books - You seems to always have excellent availability.
So far the Alibris experience has been great. Now onto the shipping experience. That will be where the true value of review and reputation are tested.
I love that you can see where it is shipping from.
I love this site. Almost always find what I'm looking for. TY
Seems like an easy to use and accurate site! Cant wait to receive the book.
Enjoyed the ease of finding out the details of the book
Easy to find the language book I was looking for and a range of options.
Very good; needed more books but didn't like the shipping costs.
Shopped as guest yesterday for 4.68... today only gave 5.58... or so... no indication of how much more to lower shipping cost
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.