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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I lost my order while trying to sign in and was forced to make a second, less favorable order.
Great prices and easy to order books I am interested in reading!
Simple and direct. I didn't have to guess what I was supposed to do. It was obvious.
Items were disappearing out of my cart despite being in the 12 hour period and it was hard to search by author or multiple titles under the same seller. Also having shipping estimates on the cart page would be helpful!
Easy to find the textbook I needed for a better price than my campus bookstore
I repeatedly had to give my credit card information and then it would just disappear. It took me 20 minutes to finish this simple transaction. Very, very frustrating. I appreciate the choices of historical novels you have but don't want to have to go through this every time I place an order; I'd rather sign out as a guest but the system wouldn't allow me to do that.
I've been using Alibris for over 10 years and never had any issues. Their pricing, available stock and quick shipping have earned them my go to online book store. Great job Alibris!
Of all the online book sellers I think Alibris is the best!
So far... so good. Waiting to see how this new feature (where you select books all from the same place) works out.
I feel you should review your shipping rates to Alaska. Too high. Not this time but other times I have taken the time to look at your booksellers, and try to get books from west coast seller (closer to Alaska) and I have tried to get them from same city/bookseller but still rates are quite high, especially for books! What about book rate?
Shopping experience was pretty good. Even though I had forgotten my password, it was painless to change it.
It was fine so far. It does seem weird that the shipping charge is larger than the price
of all four books combined, especially since I took care to order them all from the same place.
Many years using Alibris. Have always been able to find titles I'm seeking and the books have all been in the condition just as described.
Quick and fairly simple. Found all of the books I was looking for.
Fairly pleased but would like more needlework type books on cross stitch, embroidery and other types of needlework.
It was easy to place my order for my book. I really enjoyed the experience.
Would prefer to see shipping costs earlier in the process -
A little more expensive than Amazon overall, but a strong opponent.
Looking for this book for a long time, glad to find it
So far so good, been looking for this book as a paperback for a long time
I want a book store that gets you multiple books from one vendor. Or just a store. Having to pay for every single book shipped is the pits! I had 2 books on my 12 hour hold and you sold them. Had to get a more expensive choice.
I want to read these books since I saw the HBO miniseries, "The Pacific." I look forward very much to adding them to my library. Thank-you much!
Shipping Costs for multiple books from the same vendor are excessive when they can be sent media mail. I had a couple more books in my shopping cart, but with the added cost were not worth the total price. They were more common books and easily located at local stores.
I love the choices offered and condition of books detailed.
Ordered a book thru e bay at alibris. Haven't received it yet and am having difficulty getting to alibris website. Says I have been redirected too many times. Difficult!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.