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AlibrisReviews 107,479

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
940
value
11,163
shipping
11,153
quality
11,147
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nebraska
1 review
0 helpful votes
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I lost my order while trying to sign in and was forced to make a second, less favorable order.

Date of experience: January 12, 2022
Texas
1 review
0 helpful votes
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Great prices and easy to order books I am interested in reading!

Date of experience: January 12, 2022
Tennessee
1 review
0 helpful votes
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Simple and direct
January 12, 2022

Simple and direct. I didn't have to guess what I was supposed to do. It was obvious.

Date of experience: January 12, 2022
California
2 reviews
0 helpful votes
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Items were disappearing out of my cart despite being in the 12 hour period and it was hard to search by author or multiple titles under the same seller. Also having shipping estimates on the cart page would be helpful!

Date of experience: January 12, 2022
Texas
0 reviews
0 helpful votes
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Easy to find the textbook I needed for a better price than my campus bookstore

Date of experience: January 12, 2022
Wisconsin
1 review
0 helpful votes
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I repeatedly had to give my credit card information and then it would just disappear. It took me 20 minutes to finish this simple transaction. Very, very frustrating. I appreciate the choices of historical novels you have but don't want to have to go through this every time I place an order; I'd rather sign out as a guest but the system wouldn't allow me to do that.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2022
Tennessee
1 review
0 helpful votes
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I've been using Alibris for over 10 years and never had any issues. Their pricing, available stock and quick shipping have earned them my go to online book store. Great job Alibris!

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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Of all the online book sellers I think Alibris is the best!

Date of experience: January 12, 2022
Alaska
1 review
0 helpful votes
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So far...
January 12, 2022
Updated review

So far... so good. Waiting to see how this new feature (where you select books all from the same place) works out.

Date of experience: January 12, 2022

So far...
November 15, 2021
Previous review

So far... very easy.

Date of experience: November 15, 2021

I feel you should review your shipping rates to Alaska
October 25, 2021
Previous review

I feel you should review your shipping rates to Alaska. Too high. Not this time but other times I have taken the time to look at your booksellers, and try to get books from west coast seller (closer to Alaska) and I have tried to get them from same city/bookseller but still rates are quite high, especially for books! What about book rate?

Date of experience: September 25, 2021

Shopping experience was pretty good
September 8, 2021
Previous review

Shopping experience was pretty good. Even though I had forgotten my password, it was painless to change it.

Date of experience: September 8, 2021

It was fine so far
February 17, 2021
Previous review

It was fine so far. It does seem weird that the shipping charge is larger than the price
of all four books combined, especially since I took care to order them all from the same place.

Date of experience: February 17, 2021
Florida
1 review
0 helpful votes
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Many years using Alibris
January 12, 2022

Many years using Alibris. Have always been able to find titles I'm seeking and the books have all been in the condition just as described.

Date of experience: January 12, 2022
Louisiana
1 review
0 helpful votes
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Quick and fairly simple
January 12, 2022
Updated review

Quick and fairly simple. Found all of the books I was looking for.

Date of experience: January 12, 2022

Fairly pleased but would like more needlework type...
March 13, 2021
Previous review

Fairly pleased but would like more needlework type books on cross stitch, embroidery and other types of needlework.

Date of experience: March 13, 2021
Missouri
1 review
0 helpful votes
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It was easy to place my order for my book. I really enjoyed the experience.

Date of experience: January 12, 2022
Missouri
1 review
0 helpful votes
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Would prefer to see shipping costs earlier in the process -

Date of experience: January 12, 2022
Michigan
2 reviews
0 helpful votes
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A little more expensive than Amazon overall, but a strong opponent.

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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Looking for this book for a long time, glad to find...
January 12, 2022
Updated review

Looking for this book for a long time, glad to find it

Date of experience: January 12, 2022

So far so good, been looking for this book as a paperback...
December 19, 2021
Previous review

So far so good, been looking for this book as a paperback for a long time

Date of experience: December 19, 2021
California
1 review
0 helpful votes
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I want a book store that gets you multiple books from one vendor. Or just a store. Having to pay for every single book shipped is the pits! I had 2 books on my 12 hour hold and you sold them. Had to get a more expensive choice.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2022
Texas
1 review
0 helpful votes
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I want to read these books since I saw the HBO miniseries, "The Pacific." I look forward very much to adding them to my library. Thank-you much!

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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Shipping Costs for multiple books from the same vendor are excessive when they can be sent media mail. I had a couple more books in my shopping cart, but with the added cost were not worth the total price. They were more common books and easily located at local stores.

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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I love the choices offered and condition of books detailed.

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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Ordered a book thru e bay at alibris. Haven't received it yet and am having difficulty getting to alibris website. Says I have been redirected too many times. Difficult!

Date of experience: January 12, 2022