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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Shipping Costs for multiple books from the same vendor are excessive when they can be sent media mail. I had a couple more books in my shopping cart, but with the added cost were not worth the total price. They were more common books and easily located at local stores.
I love the choices offered and condition of books detailed.
Ordered a book thru e bay at alibris. Haven't received it yet and am having difficulty getting to alibris website. Says I have been redirected too many times. Difficult!
Option for guest check out is so simple and quick. Much appreciated!
Love this site so much it truly helps a great deal by having discounted books when nowadays universities try to get us to spend hundreds.
I would have liked to see what edition I was buying. More details in description please.
I'm most likely to find books I want on Alibris. Search is easy and service has been excellent.
I nearly always find what I want at a good price, and when I have needed customer service it has been excellent.
I have gotten the books in a fairly timely manner and in good condition
Easy to find what I was looking for. Checkout was very easy. I like this site.
Shipping is weird, having to pay the same shipping charge for each book from the same seller is crazy. 5 paperback books would have cost 20$ in shipping for usps. The shipping would cost more than the books. Just raise the price of the books and stop trying to make profit by raising the shipping cost.
I just placed an order for a very expensive math textbook. However, I had the book in my cart 1-2 days prior to purchasing it and it had the price as around $135. Then, I go back to pay and notice the price increased to $178. I was very unhappy with this although I had to continue to make the purchase as this book is necessary for school. I would like to be contacted about this issue, and I would like to be issued a refund for that difference in price as that is very significant. Thank you.
Great! I can always find what I'm looking for here
Found some obscure stuff, quickly and for a good price!
Attempted to check out as guest. Pop-up indicated "are you sure you want to" because I already had an account. Yes, I was sure. But I was not able to check out as a guest. Please provide a guest check-out option for all, or remove the wording that implies one can check out as a guest (even if one has an account.) Thanks!
Search feature is user friendly and effective. Seller reviews helpful.
Good variety of material to choose best personal option. Quick, easy to process.
Good. Would like if these books include " dust jackets " or not. It matters. Could you require sells to list this information.
User friendly site. Always has the books I'm looking for.
Would have liked more options for the book I was looking for.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.