Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,483

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
942
value
11,167
shipping
11,157
quality
11,151
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Shipping Costs for multiple books from the same vendor are excessive when they can be sent media mail. I had a couple more books in my shopping cart, but with the added cost were not worth the total price. They were more common books and easily located at local stores.

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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I love the choices offered and condition of books detailed.

Date of experience: January 12, 2022
California
1 review
0 helpful votes
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Ordered a book thru e bay at alibris. Haven't received it yet and am having difficulty getting to alibris website. Says I have been redirected too many times. Difficult!

Date of experience: January 12, 2022
Georgia
1 review
0 helpful votes
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Option for guest check out is so simple and quick. Much appreciated!

Date of experience: January 12, 2022
New Jersey
2 reviews
0 helpful votes
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Love this site so much it truly helps a great deal by having discounted books when nowadays universities try to get us to spend hundreds.

Date of experience: January 12, 2022
Arkansas
1 review
0 helpful votes
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I would have liked to see what edition I was buying. More details in description please.

Date of experience: January 12, 2022
New York
1 review
0 helpful votes
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I'm most likely to find books I want on Alibris
January 12, 2022
Updated review

I'm most likely to find books I want on Alibris. Search is easy and service has been excellent.

Date of experience: January 12, 2022

I nearly always find what I want at a good price, and...
August 15, 2021
Previous review

I nearly always find what I want at a good price, and when I have needed customer service it has been excellent.

Date of experience: August 15, 2021
California
1 review
0 helpful votes
Follow Helena Q.
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I have gotten the books in a fairly timely manner and in good condition

Date of experience: January 12, 2022
Oregon
0 reviews
0 helpful votes
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Easy to find what I was looking for
January 12, 2022

Easy to find what I was looking for. Checkout was very easy. I like this site.

Date of experience: January 12, 2022
Missouri
1 review
0 helpful votes
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Shipping is weird, having to pay the same shipping charge for each book from the same seller is crazy. 5 paperback books would have cost 20$ in shipping for usps. The shipping would cost more than the books. Just raise the price of the books and stop trying to make profit by raising the shipping cost.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2022
Illinois
1 review
0 helpful votes
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I just placed an order for a very expensive math textbook. However, I had the book in my cart 1-2 days prior to purchasing it and it had the price as around $135. Then, I go back to pay and notice the price increased to $178. I was very unhappy with this although I had to continue to make the purchase as this book is necessary for school. I would like to be contacted about this issue, and I would like to be issued a refund for that difference in price as that is very significant. Thank you.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2022
Canada
1 review
0 helpful votes
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Great!
January 12, 2022

Great! I can always find what I'm looking for here

Date of experience: January 12, 2022
Minnesota
1 review
0 helpful votes
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Nothing special
February 11, 2022

Nothing special. All pretty standard capitalist bs.

Date of experience: January 12, 2022
Maine
1 review
0 helpful votes
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Found some obscure stuff, quickly and for a good price!

Date of experience: January 12, 2022
Maryland
1 review
0 helpful votes
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Attempted to check out as guest
February 11, 2022

Attempted to check out as guest. Pop-up indicated "are you sure you want to" because I already had an account. Yes, I was sure. But I was not able to check out as a guest. Please provide a guest check-out option for all, or remove the wording that implies one can check out as a guest (even if one has an account.) Thanks!

Date of experience: January 12, 2022
Tennessee
1 review
0 helpful votes
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Search feature is user friendly and effective. Seller reviews helpful.

Date of experience: January 12, 2022
New York
1 review
0 helpful votes
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Good variety of material to choose best personal option. Quick, easy to process.

Date of experience: January 12, 2022
New York
1 review
0 helpful votes
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Good
January 12, 2022

Good. Would like if these books include " dust jackets " or not. It matters. Could you require sells to list this information.

Date of experience: January 12, 2022
Pennsylvania
1 review
0 helpful votes
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User friendly site
January 12, 2022
Updated review

User friendly site. Always has the books I'm looking for.

Date of experience: January 12, 2022

User friendly site
December 14, 2021
Previous review

User friendly site

Date of experience: December 14, 2021
District of Columbia
1 review
0 helpful votes
Follow Patricia N.
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Would have liked more options for the book I was looking for.

Date of experience: January 12, 2022