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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Quick and easy. Lots of seekers with different prices to choose from.
Very good selection. However, the whole process was impeded by my needing to pick a new password which in turn emptied my cart. I then had to place my order all over again.
This is more about my LAST buying experience (of "A Fine Romance"); the USPS said they delivered it, but it never showed. So lousy lat time, and waiting to see this time.
As usual, I found exactly what I was looking for within minutes.
Thanks for the ease and convince, I have always found what I was looking for
Updating my shipping address and my credit card information was not easy to do. I was charged twice for the same order
Shopping is a breeze with available price points to choose from.
This is the best site to order books from for many reasons!
EVERYTHING that I needed was available.
I quickly found the books I wanted. The "see all editions" feature is very good and useful.
I really like the "all editions" feature. I HATE getting trade paperbacks when I wanted a mass-market paperback!
In addition to PayPal, you might consider adding Shopify. Both of these mean you don't have to get up and go retrieve your wallet and credit card to make a purchase.
Good selection, easy checkout, and you're not the monster that is Amazon.
I like the easy categorization of books as new, used, audible, etc. We'll see how the shipping experience works out.
I am always happy when I see a Alibris has a book I am looking for. The best service possible! Thank you! Karen B.
I put two $6 books in my cart. When I tried to check out, my password no longer worked. When I reset my password and signed in, my cart was empty. When I tried to order the books again, they were gone. Now those 2 books just cost me over $40.
I've been using this site for years, it is my favorite place to buy books online.
So easy to order books and the price is perfect. Even shipping to Hawaii is reasonable.
East site to read & navigate. Clear book descriptions
Easy to find what I needed and both books were in your inventory at unbelievable prices. I'm so grateful to you!
Easy to search for book. I liked knowing the condition of the used book I wanted to purchase.
Coupon codes are somewhat deceptive since they change from one purchase amount to another. Coupon code "Trick" is appropriately named. Buyer should only have to enter a code and as the purchase total increases, the discount should be adjusted accordingly.
Easy to figure out how to order the books I wanted.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.