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AlibrisReviews 107,084

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
921
value
10,958
shipping
10,948
quality
10,942
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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Quick and easy
February 1, 2022

Quick and easy. Lots of seekers with different prices to choose from.

Date of experience: February 1, 2022
New Hampshire
1 review
0 helpful votes
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Very good selection
February 1, 2022

Very good selection. However, the whole process was impeded by my needing to pick a new password which in turn emptied my cart. I then had to place my order all over again.

Date of experience: February 1, 2022
Alaska
1 review
0 helpful votes
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This is more about my LAST buying experience (of "A...
March 3, 2022
Updated review

This is more about my LAST buying experience (of "A Fine Romance"); the USPS said they delivered it, but it never showed. So lousy lat time, and waiting to see this time.

Date of experience: February 1, 2022

As usual, I found exactly what I was looking for within...
December 12, 2021
Previous review

As usual, I found exactly what I was looking for within minutes.

Date of experience: December 12, 2021
Georgia
1 review
0 helpful votes
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Thanks for the ease and convince, I have always found what I was looking for

Date of experience: February 1, 2022
California
1 review
0 helpful votes
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Updating my shipping address and my credit card information was not easy to do. I was charged twice for the same order

Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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Shopping is a breeze with available price points to choose from.

Date of experience: February 1, 2022
California
1 review
0 helpful votes
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This is the best site to order books from for many...
February 1, 2022
Updated review

This is the best site to order books from for many reasons!

Date of experience: February 1, 2022

EVERYTHING that I needed was available
December 15, 2021
Previous review

EVERYTHING that I needed was available.

Date of experience: December 15, 2021
California
1 review
0 helpful votes
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I quickly found the books I wanted
February 1, 2022
Updated review

I quickly found the books I wanted. The "see all editions" feature is very good and useful.

Date of experience: February 1, 2022

I really like the "all editions" feature
January 4, 2022
Previous review

I really like the "all editions" feature. I HATE getting trade paperbacks when I wanted a mass-market paperback!

Date of experience: January 4, 2022
California
1 review
0 helpful votes
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In addition to PayPal, you might consider adding Shopify. Both of these mean you don't have to get up and go retrieve your wallet and credit card to make a purchase.

Date of experience: February 1, 2022
California
3 reviews
4 helpful votes
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The shipping seemed a little much, it was confusing at times

Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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Good selection, easy checkout, and you're not the monster that is Amazon.

Date of experience: February 1, 2022

I like the easy categorization of books as new, used,...
February 21, 2021
Previous review

I like the easy categorization of books as new, used, audible, etc. We'll see how the shipping experience works out.

Date of experience: February 21, 2021
Utah
1 review
0 helpful votes
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I am always happy when I see a Alibris has a book I am looking for. The best service possible! Thank you! Karen B.

Date of experience: February 1, 2022
Connecticut
1 review
0 helpful votes
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I put two $6 books in my cart
March 3, 2022

I put two $6 books in my cart. When I tried to check out, my password no longer worked. When I reset my password and signed in, my cart was empty. When I tried to order the books again, they were gone. Now those 2 books just cost me over $40.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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I've been using this site for years, it is my favorite place to buy books online.

Date of experience: February 1, 2022
Hawaii
1 review
0 helpful votes
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So easy to order books and the price is perfect. Even shipping to Hawaii is reasonable.

Date of experience: January 31, 2022
California
3 reviews
0 helpful votes
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East site to read & navigate
January 31, 2022

East site to read & navigate. Clear book descriptions

Date of experience: January 31, 2022
Texas
1 review
0 helpful votes
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Easy to find what I needed and both books were in your inventory at unbelievable prices. I'm so grateful to you!

Date of experience: January 31, 2022
Virginia
2 reviews
0 helpful votes
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Easy to search for book
January 31, 2022

Easy to search for book. I liked knowing the condition of the used book I wanted to purchase.

Date of experience: January 31, 2022
Tennessee
1 review
0 helpful votes
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Coupon codes are somewhat deceptive since they change from one purchase amount to another. Coupon code "Trick" is appropriately named. Buyer should only have to enter a code and as the purchase total increases, the discount should be adjusted accordingly.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2022
Washington
1 review
0 helpful votes
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Easy to figure out how to order the books I wanted.

Date of experience: January 31, 2022