Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,088

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
922
value
10,960
shipping
10,950
quality
10,944
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
Follow Susan K.
Unfollow Susan K.
Share Review
Report Review

Easy to search for book
January 31, 2022

Easy to search for book. I liked knowing the condition of the used book I wanted to purchase.

Date of experience: January 31, 2022
Tennessee
1 review
0 helpful votes
Follow Ann V.
Unfollow Ann V.
Share Review
Report Review

Coupon codes are somewhat deceptive since they change from one purchase amount to another. Coupon code "Trick" is appropriately named. Buyer should only have to enter a code and as the purchase total increases, the discount should be adjusted accordingly.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2022
Washington
1 review
0 helpful votes
Follow GAY H.
Unfollow GAY H.
Share Review
Report Review

Easy to figure out how to order the books I wanted.

Date of experience: January 31, 2022
California
1 review
0 helpful votes
Follow retha E.
Unfollow retha E.
Share Review
Report Review

Great prices
January 31, 2022

Great prices. Finding books that no one else can do.

Date of experience: January 31, 2022
New York
1 review
0 helpful votes
Follow Werner V.
Unfollow Werner V.
Share Review
Report Review

Tremendous choice of books in all price ranges. I always received what was promised.

Date of experience: January 31, 2022
Wisconsin
1 review
0 helpful votes
Follow heather V.
Unfollow heather V.
Share Review
Report Review

I had to TWICE uncheck the box that said I wanted to receive marketing emails. That's very sneaky. You shouldn't ask it more than once, or default to "yes" after a person has already de-selected that option.

Date of experience: January 31, 2022
Nebraska
1 review
0 helpful votes
Follow JoAnne X.
Unfollow JoAnne X.
Share Review
Report Review

Thank you so much
January 31, 2022

Thank you so much. So glad you partner with library "Friends" collections.

Date of experience: January 31, 2022
District of Columbia
1 review
0 helpful votes
Follow Barbara X.
Unfollow Barbara X.
Share Review
Report Review

My experience was just fine
January 31, 2022

My experience was just fine. I searched Frank T. Lyman for books on how to teach thinking.

Date of experience: January 31, 2022
California
2 reviews
0 helpful votes
Follow Nicole V.
Unfollow Nicole V.
Share Review
Report Review

Quick, easy and clear process
January 31, 2022

Quick, easy and clear process. Very affordable as well. Thank You!

Date of experience: January 31, 2022
Vermont
1 review
0 helpful votes
Follow Zoe J.
Unfollow Zoe J.
Share Review
Report Review

It was great that I was able to search up many of the books that I need for my course this spring. S/H and taxes added quite a bit more to the price, but I understand that independent/used book sellers have to make money somewhere. It was still cheaper than if I bought them through my school's book website.

Date of experience: January 31, 2022
Ohio
1 review
0 helpful votes
Follow DONNA I.
Unfollow DONNA I.
Share Review
Report Review

Very easy to use so far
January 31, 2022

Very easy to use so far. Expectantly awaiting the arrival of my book.

Date of experience: January 31, 2022
Alabama
1 review
0 helpful votes
Follow Patricia Z.
Unfollow Patricia Z.
Share Review
Report Review

I have been wanting to complete my collection for years but the prices were to high until I found your site. THANKS SO MUCH!

Date of experience: January 31, 2022
Texas
1 review
0 helpful votes
Follow April R.
Unfollow April R.
Share Review
Report Review

Thank you
January 31, 2022

Thank you. I could not read clearly the book title of another book and almost chose another book not wanted.

Date of experience: January 31, 2022
Ohio
1 review
0 helpful votes
Follow Richard V.
Unfollow Richard V.
Share Review
Report Review

When I started this transaction the books were listed for $10.00 each. I placed them in the shopping cart and when I was placing the order I had forgotten my password. I followed the procedures to change the password but when I went back to the page the $10.00 books were no longer in my cart.
I ended up paying more for the books than I opted for.

Date of experience: January 31, 2022
Ohio
1 review
0 helpful votes
Follow Jerome U.
Unfollow Jerome U.
Share Review
Report Review

Easy to navigate site, good experience with sellers.

Date of experience: January 31, 2022
New York
1 review
0 helpful votes
Follow Chris D.
Unfollow Chris D.
Share Review
Report Review

You have a great platform
January 31, 2022
Updated review

You have a great platform. I would like to read more details of the books viewed to ascertain that they full fill what I am looking for.

Date of experience: January 31, 2022

Quick and easy, now the book
September 24, 2021
Previous review

Quick and easy, now the book

Date of experience: September 24, 2021

Could not be easier
April 11, 2021
Previous review

Could not be easier

Date of experience: April 11, 2021
New York
1 review
0 helpful votes
Follow Habiba R.
Unfollow Habiba R.
Share Review
Report Review

A little expensive in the shipping but other than that very nice

Date of experience: January 31, 2022
Utah
1 review
0 helpful votes
Follow Mimette Q.
Unfollow Mimette Q.
Share Review
Report Review

Found the book I wanted for great price and condition.

Date of experience: January 31, 2022
Oregon
1 review
0 helpful votes
Follow ERICK C.
Unfollow ERICK C.
Share Review
Report Review

Shopping on Alibris website has always been "quick...
January 31, 2022
Updated review

Shopping on Alibris website has always been "quick and easy" nothing complicated at all!

Date of experience: January 31, 2022

Alibris I so want to let you know I continue to be...
October 21, 2021
Previous review

Alibris I so want to let you know I continue to be a very satisfied customer. I don't purchase books as often as I might have in the past but when I do, I think of you! Hmm, that sounds like a pretty good rhyme to me, keep up the good work!

Date of experience: October 21, 2021

For my needs, I have always been very satisfied with...
October 11, 2021
Previous review

For my needs, I have always been very satisfied with Alibris' extensive book availabity, affordability and quaility. I plan on being a return customer for the long term!

Date of experience: October 11, 2021
New York
1 review
0 helpful votes
Follow Curtis M.
Unfollow Curtis M.
Share Review
Report Review

Nice selection of books
January 31, 2022

Nice selection of books. Payment process is easy to navigate.

Date of experience: January 31, 2022