On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First of all, the book offered costs a king's ransom everywhere else! Shopping options worked well on-line and were navigated quickly.
Easy search and easy to confirm pics and shipping costs
I find it difficult to navigate the site, and it never has the right shipping address - could be a screw loose in the operator, but I have repeatedly sent things to the wrong place, and I don't do that on other sites.
Your coupons and free shipping are very poor. I was upset when I went to place my order. I would have ordered more but felt ripped off.
Very convenient, although shipping charges are high
Excellent, efficient billing and checkout experience. One star removed because shipping charges seemed to drift slightly upwards compared to listing in BookFinder.com.
The book I wanted is very expensive! I did find another book by the same author.
I found your ordering site difficult to figure out why it sits there and blinks and does nothing. I had to fill the same info in the fields several times. Very frustrating.
Good price for my item, good organization on the listing page, and easy checkout experience.
The search algorithm was very helpful in locating good, used copies at best price. Thanks!
The website functioned, but seemed a little wonky at times.
Just discovered your site today, and already ordered four books.
Had a problem with the address box for the state- It seamed delicate- -spent a lot of time guessing what the box wanted because it offered the full name for the State of Ohio, but really only wanted the abbreviation. Make up your mind- even your drop down box was wrong.
Easy to use the site, very reasonable pricing and shipping
The book's price jumped about $5 between selection and paying. If that was to pay a shipping fee, it would have been good to state that.
It took over 30 minutes to process this order. Hopefully next time it will be better
I'm a little disappointed with my coupon code. Please don't send e-mails that advertise an overall discount without showing an accurate breakdown. I realize there is "fine print," but those kinds of e-mails are very misleading, especially when the maximum amount is so much higher than the base amount.
You offered me a $15 discount and free shipping. I got neither.
Alibris is the easiest-to-use online bookstore ever!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members