Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,833

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Heather B.
Unfollow Heather B.
Share Review
Report Review

Had what I wanted at an amazing price! Super happy with the shipping amount also. Can't wait to get this book and finish my collection.

Date of experience: March 13, 2022
New York
1 review
0 helpful votes
Follow Maureen K.
Unfollow Maureen K.
Share Review
Report Review

Thank you
March 13, 2022
Updated review

Thank you. Ordering was easy and efficient. I hope shipping is as efficient.

Date of experience: March 13, 2022

Easy so far but I will know better when the book arrives
February 13, 2022
Previous review

Easy so far but I will know better when the book arrives.

Date of experience: February 13, 2022
North Carolina
1 review
0 helpful votes
Follow Frances E.
Unfollow Frances E.
Share Review
Report Review

Would like more selections for the author indicated

Date of experience: March 13, 2022
Pennsylvania
1 review
0 helpful votes
Follow Catherine R.
Unfollow Catherine R.
Share Review
Report Review

Shipping too high, but I will pay in order to get my library books replaced

Date of experience: March 13, 2022
Florida
1 review
0 helpful votes
Follow Charles V.
Unfollow Charles V.
Share Review
Report Review

I have found many of hard to find books here and all at a reasonable price.

Date of experience: March 13, 2022
Texas
1 review
0 helpful votes
Follow Zane X.
Unfollow Zane X.
Share Review
Report Review

I tried to change my order to 6 copies because i want 6 plus free shipping website only processed 1 bummer

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2022
California
1 review
0 helpful votes
Follow Lee E.
Unfollow Lee E.
Share Review
Report Review

Prices decent overall, but I don't like how shipping...
April 12, 2022
Updated review

Prices decent overall, but I don't like how shipping costs go up the more items you buy.

Date of experience: March 13, 2022

My only complaint would be that I feel the shipping...
March 11, 2022
Previous review

My only complaint would be that I feel the shipping charges are excessive.

Date of experience: March 11, 2022
California
1 review
0 helpful votes
Follow Richard W.
Unfollow Richard W.
Share Review
Report Review

I order from here allot, my orders always come in a timely manner with good packaging and are
Always as described:)

Date of experience: March 13, 2022
Tennessee
1 review
0 helpful votes
Follow Antoan W.
Unfollow Antoan W.
Share Review
Report Review

Yall need to work on the confirmation system. I had to refresh the page to see if the book was added to my cart, instead of it just taking me to my cart page.

Date of experience: March 13, 2022
New Zealand
1 review
0 helpful votes
Follow Colin N.
Unfollow Colin N.
Share Review
Report Review

I like it because you gave the opportunity to name my country. Amazon did not.

Date of experience: March 12, 2022
Colorado
1 review
0 helpful votes
Follow Diana O.
Unfollow Diana O.
Share Review
Report Review

It's so nice to be able to get a specific book
March 12, 2022
Updated review

It's so nice to be able to get a specific book. You have a great inventory available. Thank you!

Date of experience: March 12, 2022

Easy to navigate and user friendly
December 13, 2021
Previous review

Easy to navigate and user friendly

Date of experience: December 13, 2021
California
2 reviews
0 helpful votes
Follow Wayne T.
Unfollow Wayne T.
Share Review
Report Review

Ordering was simple enough and only took a couple of minutes.

Date of experience: March 12, 2022
New Jersey
2 reviews
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

I saw the picture of the book I wanted, but when I...
April 11, 2022
Updated review

I saw the picture of the book I wanted, but when I received the book it was not the book in the picture.

Date of experience: March 12, 2022

It is quick and easy
March 7, 2022
Previous review

It is quick and easy.

Date of experience: March 7, 2022
Illinois
1 review
0 helpful votes
Follow Jody A.
Unfollow Jody A.
Share Review
Report Review

Grateful for reasonably priced high quality reading...
March 12, 2022
Updated review

Grateful for reasonably priced high quality reading material and easy checkout.

Date of experience: March 12, 2022

Happy with the price of the book and ease of check...
March 12, 2022
Previous review

Happy with the price of the book and ease of check out. Thank you for your helpful service.

Date of experience: March 12, 2022

Happy to find the book I wanted in excellent condition...
August 21, 2021
Previous review

Happy to find the book I wanted in excellent condition and for a good price. Ease of checkout helpful also. Thanks! :)

Date of experience: August 21, 2021
Pennsylvania
1 review
0 helpful votes
Follow Dorothy Q.
Unfollow Dorothy Q.
Share Review
Report Review

I have received ordered items in good condition and...
March 12, 2022
Updated review

I have received ordered items in good condition and on time.

Date of experience: March 12, 2022

Always get great service from Alibris
January 7, 2022
Previous review

Always get great service from Alibris

Date of experience: January 7, 2022
Colorado
2 reviews
0 helpful votes
Follow Sandra O.
Unfollow Sandra O.
Share Review
Report Review

Denver Museum was sold out
March 12, 2022

Denver Museum was sold out
So glad to find a copy!

Date of experience: March 12, 2022
Pennsylvania
1 review
0 helpful votes
Follow Judith Z.
Unfollow Judith Z.
Share Review
Report Review

This is the only online book source I have ever used or will use. I have never experienced any problems with my orders over many years.

Date of experience: March 12, 2022
Georgia
1 review
0 helpful votes
Follow J.R. M.
Unfollow J.R. M.
Share Review
Report Review

Slow page loading, as if it was confused. Also banner said coupon available, but at checkout said it was expired. I am a longtime customer. Not Good!

Date of experience: March 12, 2022
Maine
1 review
0 helpful votes
Follow Edith C.
Unfollow Edith C.
Share Review
Report Review

This is my second order
March 12, 2022

This is my second order. I was very pleased with the speed in which my earlier order was processed and also with the quality of the book.

Date of experience: March 12, 2022
Nevada
2 reviews
0 helpful votes
Follow Cesar W.
Unfollow Cesar W.
Share Review
Report Review

Very easy to order and the price is very reasonable.

Date of experience: March 12, 2022