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AlibrisReviews 106,833

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Website easy to navigate and easily found what I was looking for.

Date of experience: March 31, 2022
Missouri
1 review
0 helpful votes
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Too early to mention
March 31, 2022

Too early to mention. I will have to wait for book

Date of experience: March 31, 2022
Florida
1 review
0 helpful votes
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I had books i was searching for that are Latinx and did not find them. That was disappointing. I wanted to get all my order done at once. I will go to another bookstore for the rest.

Date of experience: March 31, 2022
Wisconsin
1 review
0 helpful votes
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I have been looking for affordable copies of this classic for months. I cannot wait to share it with my nephews I use to read it to, as they start there families

Date of experience: March 31, 2022
Illinois
1 review
0 helpful votes
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I needed to enter a different shipping address, which I was only able to do at the very end of the process. I'm glad I didn't give up in despair.

Date of experience: March 31, 2022
Nevada
1 review
0 helpful votes
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You're a great source for books I can't find where...
March 31, 2022
Updated review

You're a great source for books I can't find where I live & I prefer to buy used books to help the environment.

Date of experience: March 31, 2022

No problems, but it would be nice if you could separate...
January 31, 2021
Previous review

No problems, but it would be nice if you could separate out the DVDs, VHS, Blue-Ray, CDs to ease comparison shopping.

Date of experience: January 31, 2021
Nebraska
1 review
0 helpful votes
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The price is very reasonable for a used book, the only I did not give 5 stars is that the shipping is just as much for paperback as hardcover which you would think would weigh less, which is how shipping is calculated

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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Every book I've purchased was just as listed. Shipping was always efficient.
Thank you!

Date of experience: March 31, 2022
Massachusetts
1 review
0 helpful votes
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Took multiple tries -said nothing in cart-then item not available-rcvd email saying complete checkout before items expire-sign in again says o in cart-finally shows my 3 items go to checkout again cart says 0- new day finally re=entered everything again & I could check out-exasperating

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2022
Pennsylvania
1 review
0 helpful votes
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Easy to use website, good selection of books and sellers.

Date of experience: March 31, 2022
Pennsylvania
1 review
0 helpful votes
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I love buying used books through Alibris. Alibris is dependable and carries high quality books and dvds.

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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Alibris.com is a great website
March 31, 2022
Updated review

Alibris.com is a great website. Easy to find books, great price and great value.

Date of experience: March 31, 2022

Fantastic!
January 25, 2022
Previous review

Fantastic!

Date of experience: January 25, 2022

Fantastic!
January 5, 2021
Previous review

Fantastic! I wish I receive my book in 3 days!

Date of experience: January 5, 2021
Maryland
1 review
0 helpful votes
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Description of books helpful and process is to use

Date of experience: March 31, 2022
North Carolina
1 review
0 helpful votes
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The items in my shopping cart disappeared when I signed in. I had to go back and reconstruct. That was a pain. Otherwise, it was fine.

Date of experience: March 31, 2022
Illinois
1 review
0 helpful votes
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I received a damaged/defective copy, and, at first,...
April 30, 2022
Updated review

I received a damaged/defective copy, and, at first, Alibris refused to offer me a pre-paid option to return the item. When I finally convinced the customer service agents to send me a pre-paid label, I still had to purchase the item all over again. It would be much better if Alibris would offer to replace defective items rather than having to re-order them. In some cases, you probably lose sales because individuals may look elsewhere for what they want instead of re-ordering.

Date of experience: March 31, 2022

I always buy my Phantom Dailies and Phantom Sundays...
March 15, 2022
Previous review

I always buy my Phantom Dailies and Phantom Sundays from Alibris because, with your coupon discount, you always offer the best value. However, I wish you would ship directly through the USPS Media Mail instead of using that inferior UPS Mail Innovations that is slow and much more likely to damage the books in transit.

Date of experience: March 15, 2022
North Carolina
1 review
0 helpful votes
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Easy breezy, easy to check against competitor's pricing.

Date of experience: March 31, 2022
Montana
1 review
0 helpful votes
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Good selection, easy to navigate and complete the process

Date of experience: March 30, 2022
Georgia
1 review
0 helpful votes
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Finding great selection on books is great but shipping isn't

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 30, 2022
California
1 review
0 helpful votes
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Like your flexible search making it easy to locate...
March 30, 2022
Updated review

Like your flexible search making it easy to locate well-loved but half-remembered books from my early years.

Date of experience: March 30, 2022

Very pleased: I like the quick honest lookup of used-book condition. Also pleased with delivery time as promised, nothing overdue. All book conditions at least as good as described.

Date of experience: March 3, 2021

Very pleased: I like quick lookup of used-book condition
February 17, 2021
Previous review

Very pleased: I like quick lookup of used-book condition.

Date of experience: February 17, 2021
Alabama
2 reviews
0 helpful votes
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Great source for used books
March 30, 2022

Great source for used books. Been using them for years!

Date of experience: March 30, 2022