Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,959

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
916
value
10,897
shipping
10,887
quality
10,881
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Alan Q.
Unfollow Alan Q.
Share Review
Report Review

Great price on a good book
April 16, 2022

Great price on a good book. I had a little trouble navigating the web site on my new phone but it was no big deal. Thank you

Date of experience: April 16, 2022
Indiana
1 review
0 helpful votes
Follow samuel L.
Unfollow samuel L.
Share Review
Report Review

Always prompt and reliable
April 16, 2022
Updated review

Always prompt and reliable. I am a longtime customer.

Date of experience: April 16, 2022

Best source for used books, in my opinion
June 28, 2021
Previous review

Best source for used books, in my opinion. My go-to!

Date of experience: June 28, 2021
Texas
2 reviews
0 helpful votes
Follow J M.
Unfollow J M.
Share Review
Report Review

Great!
April 16, 2022

Great! Easy to source books through name or author. Usually several options to select from. Typically quick turn around.

Date of experience: April 16, 2022
Pennsylvania
1 review
0 helpful votes
Follow Mary Y.
Unfollow Mary Y.
Share Review
Report Review

Over the years, I've been very happy with the selections, the service, and a complete lack of problems. Thank you.

Date of experience: April 16, 2022
Tennessee
1 review
0 helpful votes
Follow pat R.
Unfollow pat R.
Share Review
Report Review

I wanted to make sure this was a SOFT COVER but it...
April 16, 2022
Updated review

I wanted to make sure this was a SOFT COVER but it doesn't show that on the final page to complete order.

Date of experience: April 16, 2022

I tried to place an order for a book written in English but it came up Spanish. I had quite a time getting rid of the Spanish and replacing it with English. Should be easier to change order during the check out process.

Date of experience: April 6, 2021
Colorado
2 reviews
0 helpful votes
Follow c M.
Unfollow c M.
Share Review
Report Review

Easy to review
April 16, 2022

Easy to review. Complete information, easy checkout and my number one, use of PayPal

Date of experience: April 16, 2022
California
1 review
0 helpful votes
Follow Leah V.
Unfollow Leah V.
Share Review
Report Review

Quick and easy!
April 15, 2022

Quick and easy! Will buy from you again, most certainly. Thank you.

Date of experience: April 15, 2022
Ohio
2 reviews
0 helpful votes
Follow Karen G.
Unfollow Karen G.
Share Review
Report Review

Consolidated shipping could be cheaper for three small paperbacks.

Date of experience: April 15, 2022
Pennsylvania
1 review
0 helpful votes
Follow Leonard I.
Unfollow Leonard I.
Share Review
Report Review

Great source for hard to find books...
April 15, 2022
Updated review

Great source for hard to find books... So many are in better condition than you would expect

Date of experience: April 15, 2022

Great source for odd books all over the place
April 4, 2022
Previous review

Great source for odd books all over the place

Date of experience: April 4, 2022

Can't wait for these deals to arrive in the mail
September 18, 2021
Previous review

Can't wait for these deals to arrive in the mail

Date of experience: September 18, 2021
New York
2 reviews
0 helpful votes
Follow Sandra Z.
Unfollow Sandra Z.
Share Review
Report Review

I'm quite pleased with my ability to purchase these items without much ado

Date of experience: April 15, 2022
North Carolina
1 review
0 helpful votes
Follow Peggy L.
Unfollow Peggy L.
Share Review
Report Review

Some confusion about getting free shipping, otherwise it went well.

Date of experience: April 15, 2022
Kansas
1 review
0 helpful votes
Follow Daniel K.
Unfollow Daniel K.
Share Review
Report Review

It seems there's no way to message seller or you when it comes to combined shipping amount, or other issues before paying.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2022

Many problems entering my information
May 14, 2022
Previous review

Many problems entering my information

Date of experience: April 14, 2022
California
1 review
0 helpful votes
Follow Fran O.
Unfollow Fran O.
Share Review
Report Review

Did not realize shipping could take as long as 21 days

Date of experience: April 15, 2022
Montana
1 review
0 helpful votes
Follow Linda Z.
Unfollow Linda Z.
Share Review
Report Review

Got kicked off, had to re-enter all items 2 times!

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
Follow Fernando E.
Unfollow Fernando E.
Share Review
Report Review

Fine
April 15, 2022

Fine. You have a clumsy way to set up address changes -- but it got done.

Date of experience: April 15, 2022
Washington
1 review
0 helpful votes
Follow Virginia T.
Unfollow Virginia T.
Share Review
Report Review

Shipping is too costly at 70% of the purchase price
May 15, 2022
Updated review

Shipping is too costly at 70% of the purchase price. Please find a more economical shipping method.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2022

Slurm forgebniss
May 9, 2022
Previous review

Slurm forgebniss.

Date of experience: April 9, 2022
Missouri
1 review
0 helpful votes
Follow Richard Q.
Unfollow Richard Q.
Share Review
Report Review

Amazon and Walmart.com owere too high on my budget of $42. I did not spend that much, so I am good with this site.

Date of experience: April 15, 2022
Texas
1 review
0 helpful votes
Follow Leon Z.
Unfollow Leon Z.
Share Review
Report Review

The response to my original request was amazingly quick. You found the 2nd edition of the title I was seeking. I am still looking for the first edition, published in 1970. I am the graphic designer of both editions.

Date of experience: April 15, 2022
Minnesota
2 reviews
0 helpful votes
Follow Dave Y.
Unfollow Dave Y.
Share Review
Report Review

Website seems easy to use. I've bought books here for my Bible study group, but this is my first music purchase. Good service, great prices, excellent used items.

Date of experience: April 15, 2022
Canada
1 review
0 helpful votes
Follow Edward P.
Unfollow Edward P.
Share Review
Report Review

Could make the shipping address more prominent, since I sometimes ship to my home in Canada and sometimes to my parcel service in the U.S.

Date of experience: April 15, 2022