Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,954

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
916
value
10,896
shipping
10,886
quality
10,880
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Edward P.
Unfollow Edward P.
Share Review
Report Review

Could make the shipping address more prominent, since I sometimes ship to my home in Canada and sometimes to my parcel service in the U.S.

Date of experience: April 15, 2022
Colorado
1 review
0 helpful votes
Follow Charles Z.
Unfollow Charles Z.
Share Review
Report Review

I love supporting secondhand book sellers and finding vintage copies for so little money!

Date of experience: April 15, 2022
Minnesota
1 review
0 helpful votes
Follow Robert X.
Unfollow Robert X.
Share Review
Report Review

I don't mind doing business with you but have no intention of maintaining an account. The guest option is not available, so I have to go through big procedure to get new password with count them two no I am not a robot hassles. Take my email address and credit card number send me the book, then leave me alone.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2022
California
1 review
0 helpful votes
Follow Charles S.
Unfollow Charles S.
Share Review
Report Review

I wanted two copies of the book from the same vendor. One for me and one as a gift. I was forced to buy one book from two vendors and pay double shipping costs.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2022
North Carolina
2 reviews
0 helpful votes
Follow Marjorie Y.
Unfollow Marjorie Y.
Share Review
Report Review

Nice selection of art and archaeology books at reasonable prices

Date of experience: April 15, 2022

Nice Selection of art and archaeology books offered...
April 13, 2022
Previous review

Nice Selection of art and archaeology books offered at decent prices.

Date of experience: April 13, 2022

Searching is easy
June 26, 2021
Previous review

Searching is easy. Coupons are helpful. Rare-ish books are available. Thanks!

Date of experience: June 26, 2021
Florida
1 review
0 helpful votes
Follow Judy S.
Unfollow Judy S.
Share Review
Report Review

I'm supposed to get a discount with a code there was no where on the check out for code. And free shipping as you advertised

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2022
California
1 review
0 helpful votes
Follow Stowell K.
Unfollow Stowell K.
Share Review
Report Review

Very happy to find this item
April 15, 2022

Very happy to find this item. Super quick and easy check out.

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
Follow Sherri D.
Unfollow Sherri D.
Share Review
Report Review

I love ordering books from here
April 15, 2022

I love ordering books from here. You always have what I want at better prices than anywhere else. Thanks!

Date of experience: April 15, 2022
Connecticut
1 review
0 helpful votes
Follow chris Y.
Unfollow chris Y.
Share Review
Report Review

Great to find the book that I was looking for, used, for a very good price; thank you

Date of experience: April 15, 2022
Illinois
2 reviews
0 helpful votes
Follow Rebecca Q.
Unfollow Rebecca Q.
Share Review
Report Review

Shipping cost was stated in advance. Appreciated it.

Date of experience: April 15, 2022
GB
1 review
0 helpful votes
Follow Martin L.
Unfollow Martin L.
Share Review
Report Review

So far so good
April 15, 2022

So far so good. Proof of the pudding will be when the books arrive

Date of experience: April 15, 2022
Illinois
1 review
0 helpful votes
Follow Tom U.
Unfollow Tom U.
Share Review
Report Review

Excellent source; competitive pricing not necessarily the least expensive.

Date of experience: April 14, 2022

The book was offered at a great price!
January 28, 2022
Previous review

The book was offered at a great price!

Date of experience: January 28, 2022
Florida
1 review
0 helpful votes
Follow Donna K.
Unfollow Donna K.
Share Review
Report Review

Once established with Alibris, purchasing books is simple, books are good quality and fairly priced.

Date of experience: April 14, 2022
New York
3 reviews
0 helpful votes
Follow Jonathan X.
Unfollow Jonathan X.
Share Review
Report Review

Instead of completely changing the credit card info, there should be an option to list multiple cards and choose therefrom. Also. Some of the boxes to enter info appear in a very light grayscale, as does some of the text making the site a bit difficult to navigate. It shouldn't be difficult for your webmaster to fix.

Date of experience: April 14, 2022
California
2 reviews
0 helpful votes
Follow Abigail H.
Unfollow Abigail H.
Share Review
Report Review

Easy to navigate and make changes
April 14, 2022

Easy to navigate and make changes. Quick process. Shipping date is reasonable and well priced. Thank you for a pleasant purchase experience!

Date of experience: April 14, 2022
Minnesota
1 review
0 helpful votes
Follow Pan T.
Unfollow Pan T.
Share Review
Report Review

Frustrated at the cost of shipping
May 14, 2022
Updated review

Frustrated at the cost of shipping - more than double other used book places.

Date of experience: April 14, 2022

I consistently had to re-input my items to a cart
May 7, 2021
Previous review

I consistently had to re-input my items to a cart. I understand them disappearing over night, but not while I am on a different screen for less than half an hour.

Date of experience: April 7, 2021
Colorado
1 review
0 helpful votes
Follow Kathleen A.
Unfollow Kathleen A.
Share Review
Report Review

The price was dropped a lot so that the high price of postage (normally $3.50 but almost 5 here) made up the difference.

Date of experience: April 14, 2022
Missouri
2 reviews
0 helpful votes
Follow Lee G.
Unfollow Lee G.
Share Review
Report Review

I get so tickled paying $2 for a book that is $40 (kindle) on Amazon.

Date of experience: April 14, 2022
Washington
1 review
0 helpful votes
Follow Elizabeth U.
Unfollow Elizabeth U.
Share Review
Report Review

The site is easy to use
April 14, 2022

The site is easy to use. It is easy to tell the shape of the used book and the cost of shipping. Sadly they did not have the book I wanted.

Date of experience: April 14, 2022
Arkansas
2 reviews
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

Easy to shop
April 14, 2022

Easy to shop. I appreciated your suggestions, too.

Date of experience: April 14, 2022