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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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My shopping experience on Alibris has always been excellent!
So far, So good! I have always been satisfied when I have ordered from Alibris!
One big frustration is that when you first advertise a book, your estimate for shipping is far cheaper than what it actually turns out to be. You give the impression that there is more than one shipping option, but in the end, there's only one and it's much more expensive than the original quote.
Shopping and finding my book of choice was very easy... I hope it gets delivered in a speedy manner.
Found what I was looking for. Website easy to use, price is acceptable.
Website lacks clarity. Two books I selected came up as unavailable, but it didn't indicate which ones! Frustrating.
Alibris is my go-to shopping place online. I always find what I'm looking for! My locally owned bookstore is the only other place I buy books.
Very clear descriptions. Was on another site that was not so clear and upfront. Appreciate this site.
Easy and reliable place to find hard to find books
Found what I was looking for! Grateful! Chosen it many times.
Selection is terrific. And very clear
Much appreciate
Had problems with clarityof the whole system - i wanted to buy three books and send to other people and got ensared in complications of difference between setting up account at all, and setting in motion those purchass
Is a web site design issue not an oveerall systems issue
Easy to navigate, clear and concise and the search engine works great.
I discovered Alibris 20 years ago, and recommend to all my friends. I'm able to find old favorites in excellent condition, and can receive notifications when a particular book is found.
Easy purchases from small stores across the country
Excellent transaction fast and easy
5 stars rating
I would be nice to see shipping charges before checkout.
It was great being able to buy all my copies in one place
Easy to use website, clearly gives choices on condition and location of seller.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.