On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Lots of small print with little border space between items.
Good price for the book I want. Good shipping cost. Easy transaction to do on my phone. So far so good!
Pleased with the selection and free shipping options.
I ordered a book a few weeks ago and was very satisfied with the service.
I'm 82 and have never had a problem with this program.
Your software is screwed up today. Hard to keep selected books in the cart.
Would like the option of sending a book as a gift and writing a note to the recipient.
I wish shipping was included in price and/or just easier to see prior to checkout.
The majority of what I'm looking for to assist adult ed students, I find.
Your shipping policy is very unclear. I chose the boxes she had free shipping and it popped up with a new book but when I got to the end I haven't met the dollar volume that you wanted to get free shipping. If we're buying a new book from you it should be free if it's the book cost more than $10 or eight dollars.
First time shopper and very pleased with experience
Not easy to change passport - should tell customer that coupon is applied half way thru buying experience!
The free shipping advertised is deceiving; shipping is just expensive (as expected with fuel costs).
Quick to find what I was looking for. I have also found browsing to be easy and a good experience.
Easy to shop. Have dealt with this seller before and was pleased.
Fast and responsive, with reasonable shipping cost.
I thought I was going to receive a $5.00 discount when I offered my email user name.
Great deal, cheaper than Amazon used books! Will use again!
The shipping was outrageous on this order. I will probably never order again from you.
I love shopping at Alibris - books are easy to find and purchase.
I have been ordering from Alibris for years. The service is always good, and their selection is great - I can almost always find books here that are not anywhere else.
Alibris has always been reliable. The only thing I don't like is that there is no way to make something a gift - to send a gift receipt rather than a regular receipt, and especially to be able to send a note to the recipient.
Credit card # field doesn't work if you type in spaces, THE WAY IT APPEARS on CARD!
It's a small screw-up - but one that potentially impacts Most of you customers.
There's a Reason you aren't bigger, despite good pricing.
If you are comfortable being a third-string, niche provider, then, by all means, don't bother to fix anything.
Excellent variety to choose from in all categories! System is well organized so Ordering is efficient! Thank You so Much!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members