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AlibrisReviews 107,567

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
943
value
11,215
shipping
11,205
quality
11,199
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Alibris has the books I'm looking for
August 4, 2022
Updated review

Alibris has the books I'm looking for. Often at a better price, but just having the books available, is really great.

Date of experience: August 4, 2022

Any book I need, mailed to my house
April 7, 2021
Previous review

Any book I need, mailed to my house. Can't beat it.

Date of experience: April 7, 2021
Japan
1 review
0 helpful votes
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So glad you carry these books!
August 4, 2022

So glad you carry these books! Not sure if shipping estimate reflects final charge, as it seems one doesn't save money by ordering more books at once. But you are a valuable resource for these harder to find books.

Date of experience: August 4, 2022
Colorado
1 review
0 helpful votes
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You have such a broad selection that when I travel...
August 4, 2022
Updated review

You have such a broad selection that when I travel I can find things I couldn't find at home. Thanks so much

Date of experience: August 4, 2022

I have sent 2 books to the wrong person
February 16, 2021
Previous review

I have sent 2 books to the wrong person. Have sent a message to sellers but 1 seller has already dispatched the book. I love your selection but I find that it is hard to change the sent to. I have erased the wrong address and it still keeps popping up. I realize that this is my problem but it is aggregating and expensive.

Date of experience: February 16, 2021
New York
1 review
0 helpful votes
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Found books easily, and I like the options ranging from the condition to how it finds the best value.

Date of experience: August 4, 2022
GB
1 review
0 helpful votes
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I had a terrible time placing this order. It first wanted to charge me way above the quoted shipping, like 4 times as much. It then refused my credit card because you can't actually type in a UK postal code. This was continuously refused. I changed payment to PayPal but this was also refused for no reason. I eventually managed to make payment by entering incorrect address details which is crazy. Someone needs to look at this process to sort out the issues. Other than this, my past experiences have been fine. Thank you

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2022
Michigan
1 review
0 helpful votes
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Everything has always arrived unlike some other sites where your items never end up coming

Date of experience: August 3, 2022
California
1 review
0 helpful votes
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Easy to find books I wanted with a great selection...
August 3, 2022
Updated review

Easy to find books I wanted with a great selection of editions and conditions!

Date of experience: August 3, 2022

You had books I was looking for and easy to order them
March 8, 2022
Previous review

You had books I was looking for and easy to order them. Thanks!

Date of experience: March 8, 2022
Arizona
1 review
0 helpful votes
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Please include shipping price with book description
September 2, 2022
Updated review

Please include shipping price with book description.

Date of experience: August 3, 2022

Purchase was fast and easy
August 25, 2021
Previous review

Purchase was fast and easy.

Date of experience: August 25, 2021
Illinois
1 review
0 helpful votes
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Great website
August 3, 2022

Great website - fast loading with easy search and a very smooth check out process. Plus, I quickly found the book that I wanted.

Date of experience: August 3, 2022
Idaho
2 reviews
0 helpful votes
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It is always so confusing with the free shipping. I need to put my payment info in before I see the free shipping. Stop it!

Date of experience: August 3, 2022
New Jersey
1 review
0 helpful votes
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So thrilled you have a book I am looking for that is out of print.

Date of experience: August 3, 2022
California
2 reviews
0 helpful votes
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The title of the book would disappear if I went backwardness in the process and I would have to look it up and start over.

Date of experience: August 3, 2022
Ohio
1 review
0 helpful votes
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Pleased with the selection and ease of website use
August 3, 2022
Updated review

Pleased with the selection and ease of website use.

Date of experience: August 3, 2022

Great shopping experience
June 17, 2021
Previous review

Great shopping experience.

Date of experience: June 17, 2021
New Hampshire
1 review
0 helpful votes
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I really appreciate the service that Alibris provides in finding books I want.

Date of experience: August 3, 2022
Georgia
1 review
0 helpful votes
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If item arrives as described it will be a great experience.

Date of experience: August 3, 2022
California
1 review
0 helpful votes
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Alibris makes it easy to shop and pay for used books. I love it.

Date of experience: August 3, 2022
Idaho
1 review
0 helpful votes
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Quick and easy to order as a guest, and create an account!

Date of experience: August 3, 2022
Maine
1 review
0 helpful votes
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For this order Alpha Mike answered my email almost instantly. Very pleased with the way your site works.

Date of experience: August 3, 2022
Minnesota
1 review
0 helpful votes
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I have placed orders twice for each of two books
September 2, 2022
Updated review

I have placed orders twice for each of two books. I expected that the editions sent to me would be the from the publishers listed in the advertisement, with the same cover and cover illustrations. All four books sent were from different publishers than the one advertised and had different covers. Rather than go through the effort and expense of all four copies, I have donated them to Goodwill. The experience of having repeated "switches" has made me hesitant to order through Alibris. Up until now, your sellers have all been quite reliable.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2022

Quick and easy
July 11, 2022
Previous review

Quick and easy

Date of experience: July 11, 2022
Rhode Island
1 review
0 helpful votes
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Would have been better if the second book i wanted to add to the order could have been done easily. It was not so I did not add it.

Date of experience: August 3, 2022