Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,785

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
793
value
8,749
shipping
8,739
quality
8,733
This company responds to reviews on average within 1 day
Oregon
1 review
0 helpful votes
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Tried three times to put promo code in for shipping discount and it didn't show up anywhere to place the family code in. Ended up placing order without a discount. Very frustrating.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2022
Idaho
1 review
0 helpful votes
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Simple straightforward site
November 30, 2022

Simple straightforward site. Easy to navigate, search and place order.

Date of experience: November 30, 2022
Georgia
2 reviews
0 helpful votes
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So far, very easy to select a book and pay for it.

Date of experience: November 30, 2022
California
1 review
0 helpful votes
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The shipping cost is too much
December 29, 2022

The shipping cost is too much. I am a regular customer. I will not order as many books next time I order. Please place my books directly in front of the front door. Thank you in advance.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 29, 2022
New York
1 review
0 helpful votes
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I ordered as a guest
November 29, 2022

I ordered as a guest. It was an easy process and price of the book was cheapest on Alibris.

Date of experience: November 29, 2022
Idaho
2 reviews
0 helpful votes
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It was very easy to use Search, and the results came...
November 29, 2022
Updated review

It was very easy to use Search, and the results came in quickly.

Date of experience: November 29, 2022

Many different ways to access books
September 28, 2021
Previous review

Many different ways to access books.

Date of experience: September 28, 2021

So far so good
September 11, 2021
Previous review

So far so good.

Date of experience: September 11, 2021
Ohio
1 review
0 helpful votes
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Rarely fail to find the book I'm looking for, and at a good price.

Date of experience: November 29, 2022
Arizona
1 review
0 helpful votes
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No way to delete a saved credit card
November 29, 2022

No way to delete a saved credit card. No way to delete an old saved shipping address. Good info on specific copy of a book.

Date of experience: November 29, 2022
Florida
1 review
0 helpful votes
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Great to find gifts for different aged grandchildren.

Date of experience: November 29, 2022
Ohio
1 review
0 helpful votes
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It was fine
November 29, 2022

It was fine. I was able to get the book I wanted slightly cheaper than at other book sites. It wasn't even available on Amazon. Not that I planned to buy from them. I just checked to make sure they weren't undercutting everybody else by a huge margin.

Date of experience: November 29, 2022
New Mexico
1 review
0 helpful votes
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You had everything, everything I wanted to buy. Very impressed. Surprised that I couldnt see shipping costs, it upped the ante almost to the point of not buying anything. But here I am excited for my order.

Date of experience: November 29, 2022
Texas
1 review
0 helpful votes
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I can find just about any book that I want and the...
November 29, 2022
Updated review

I can find just about any book that I want and the checkout process is simple!

Date of experience: November 29, 2022

Alibris seems to always have the book I'm looking for!
September 11, 2021
Previous review

Alibris seems to always have the book I'm looking for!

Date of experience: September 11, 2021

I can almost always find the book I'm after at a great...
September 4, 2021
Previous review

I can almost always find the book I'm after at a great price!

Date of experience: September 4, 2021
California
1 review
0 helpful votes
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Very disappointed that the order I previously placed was cancelled.

Date of experience: November 29, 2022
Florida
3 reviews
0 helpful votes
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I'll know more once I see the condition of my books

Date of experience: November 29, 2022
District of Columbia
1 review
0 helpful votes
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Jumped over to you from Abe Books where I was not having a magical shopping experience! Hope this will go to address indicated in NH—it's a surprise gift; in future I will use my DC home address for orders. Thank you for making this simple! I hope!

Date of experience: November 29, 2022
Arizona
1 review
0 helpful votes
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I've always had good service and the quality of the used books has been reliable.

Date of experience: November 29, 2022
Alabama
1 review
0 helpful votes
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I ordered this book a few weeks ago
December 29, 2022

I ordered this book a few weeks ago. It came in audio format and 2nd Edition. I did not see it was audio and was very disappointed. I am reordering the paperback in 3rd edition.

Date of experience: November 29, 2022
Canada
1 review
0 helpful votes
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Ordering was perfect
November 29, 2022

Ordering was perfect. Hopefully my AAdvantage points will show up in time. And I'm not too sure how the access for that ebook will work. If it works well, I will certainly order other books fromAlibris.

Date of experience: November 29, 2022
Florida
1 review
0 helpful votes
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Shipping costs are out of this world!
December 29, 2022
Updated review

Shipping costs are out of this world! You do carry a larger variety of merchandise than other discount books online. Thank you for that.

Date of experience: November 29, 2022

Fun, easy wish shipping were not so much
October 11, 2022
Previous review

Fun, easy
Wish shipping were not so much

Date of experience: October 11, 2022
Missouri
1 review
0 helpful votes
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Quick...
November 29, 2022

Quick... supply of books and dvd's that I am looking for. Thanks for being here.

Date of experience: November 29, 2022