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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Easy to use website without glitches and hassles. Great prices with reasonable shipping costs. Usually can find a seller relatively close
Wish the shipping dates were noted prior to purchasing.
I lost my password, and when I got a new one my cart was emptied. One of the books I had in the cart was used and I could not put it back into the cart. Very bothersome. Waste of my time and I lost a book I wanted. Your web site could be better.
The prices are good, shipping cost is low...3 to 11 days to arrive is a bit long (if it takes 11 days).
Your coupon codes don't work on my orders. EVER. It appears you can't operate like Amazon.
I was able to find the book I wished to purchase. The book price was competitive.
The checkout process to pay for order had a lot of technical issues. It was very frustrating, and I was really inconvenienced.
I've been shopping with alibris for over 19 years and have never had a bad experience!
Website is very easy to navigate, as is payment screen.
Easy to navigate website, and the best possible way to avoid Amazon if one must look for books online.
Love it! Glad to find out Alibris is privately owned. Brilliant.
Easy to find the book I was looking for, easy to pay.
Clear, complete information, and easy to navigate website.
Super easy and smooth transaction and several ways to pay. Thank You!
Misleading email ad, there was not free shipping no matter what combination of books I chose with your suggested range before I place my order. Why not be honest and say that there is no free shipping outside of the US.
Order process was very user unfriendly. Had to try several times.
Quick and easy with results more than I had expected at a very low price.
Always dependable on finding books at good prices and speedy delivery.
Easy to find book and easy to order not sure wether worth it until i get the book though
I don't enjoy buying if a hardback is not available.
Seamless, easy, straight forward. No issues at all. Great experience.
My experience finding and ordering is just fine but have difficulty seeing where and how to apply coupon and free shipping
I have always been satisfied when using Alibris
Lots of options/pricing available for the book I chose.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.