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AlibrisReviews 101,101

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
783
value
8,470
shipping
8,460
quality
8,454
This company responds to reviews on average within 1 day
California
2 reviews
0 helpful votes
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Easy to use website without glitches and hassles
January 4, 2023

Easy to use website without glitches and hassles. Great prices with reasonable shipping costs. Usually can find a seller relatively close

Date of experience: January 4, 2023
Oregon
1 review
0 helpful votes
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Wish the shipping dates were noted prior to purchasing.

Date of experience: January 4, 2023
Virginia
1 review
0 helpful votes
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I lost my password, and when I got a new one my cart was emptied. One of the books I had in the cart was used and I could not put it back into the cart. Very bothersome. Waste of my time and I lost a book I wanted. Your web site could be better.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
Tennessee
1 review
0 helpful votes
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The prices are good, shipping cost is low...
January 4, 2023

The prices are good, shipping cost is low...3 to 11 days to arrive is a bit long (if it takes 11 days).

Date of experience: January 4, 2023
Canada
1 review
0 helpful votes
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Your coupon codes don't work on my orders
February 3, 2023

Your coupon codes don't work on my orders. EVER. It appears you can't operate like Amazon.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
Virginia
1 review
0 helpful votes
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I was able to find the book I wished to purchase
January 4, 2023

I was able to find the book I wished to purchase. The book price was competitive.

Date of experience: January 4, 2023
Connecticut
1 review
0 helpful votes
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The checkout process to pay for order had a lot of technical issues. It was very frustrating, and I was really inconvenienced.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
Michigan
1 review
0 helpful votes
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I've been shopping with alibris for over 19 years and have never had a bad experience!

Date of experience: January 4, 2023
New Jersey
1 review
0 helpful votes
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Website is very easy to navigate, as is payment screen
January 4, 2023
Updated review

Website is very easy to navigate, as is payment screen.

Date of experience: January 4, 2023

Easy to navigate website, and the best possible way...
November 2, 2022
Previous review

Easy to navigate website, and the best possible way to avoid Amazon if one must look for books online.

Date of experience: November 2, 2022

Love it!
October 1, 2022
Previous review

Love it! Glad to find out Alibris is privately owned. Brilliant.

Date of experience: October 1, 2022

Easy to find the book I was looking for, easy to pay
September 30, 2022
Previous review

Easy to find the book I was looking for, easy to pay.

Date of experience: September 30, 2022
Michigan
1 review
0 helpful votes
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Clear, complete information, and easy to navigate website.

Date of experience: January 4, 2023
Washington
1 review
0 helpful votes
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Super easy and smooth transaction and several ways...
January 4, 2023
Updated review

Super easy and smooth transaction and several ways to pay. Thank You!

Date of experience: January 4, 2023

Easy set up for account!
October 2, 2022
Previous review

Easy set up for account! Smooth purchase

Date of experience: October 2, 2022
Canada
1 review
0 helpful votes
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Misleading email ad, there was not free shipping no matter what combination of books I chose with your suggested range before I place my order. Why not be honest and say that there is no free shipping outside of the US.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
Kentucky
1 review
0 helpful votes
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Order process was very user unfriendly
February 3, 2023
Updated review

Order process was very user unfriendly. Had to try several times.

Date of experience: January 4, 2023

Easy to order
November 4, 2022
Previous review

Easy to order.

Date of experience: November 4, 2022
Kentucky
1 review
0 helpful votes
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Quick and easy with results more than I had expected at a very low price.

Date of experience: January 4, 2023
Colorado
1 review
0 helpful votes
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Always dependable on finding books at good prices and speedy delivery.

Date of experience: January 4, 2023
Oregon
1 review
0 helpful votes
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Easy to find book and easy to order not sure wether worth it until i get the book though

Date of experience: January 4, 2023
Illinois
1 review
0 helpful votes
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I don't enjoy buying if a hardback is not available.

Date of experience: January 4, 2023
Pennsylvania
1 review
0 helpful votes
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Seamless, easy, straight forward
January 4, 2023

Seamless, easy, straight forward. No issues at all. Great experience.

Date of experience: January 4, 2023
Virginia
2 reviews
0 helpful votes
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My experience finding and ordering is just fine but...
January 4, 2023
Updated review

My experience finding and ordering is just fine but have difficulty seeing where and how to apply coupon and free shipping

Date of experience: January 4, 2023

I have always been satisfied when using Alibris
January 4, 2022
Previous review

I have always been satisfied when using Alibris

Date of experience: January 4, 2022
Virginia
1 review
0 helpful votes
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Lots of options/pricing available for the book I chose.

Date of experience: January 4, 2023