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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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That was fast! Had exactly the book I was looking for!
Tried to order book. When I logged in the copy in my cart disappeared and I could not reload it order even though it said the item was still available.
Very easy website to navigate. Had just what I wanted.
Too hard to figure out if edition is the latest edition.
Appreciate the selection of book stores and books
Good system, confusing when more than 2 editions
This is my first time ordering from here but so far it's a very nice website
Easy to find what I want and check-out is a breeze! Thanks!
Good selection of art titles. Varied range of prices and sellers from which to choose.
Would like to read everything again on the Posting before finally placing the order.
I just wanted to make sure this book is a NEW HARDBACK.
Always excited to receive new merchandise that always seem to come earlier than what is it expected, thank you so much for your quality of service.
Easy to find what I was looking for and get it ordered. Previous order was shipped quickly.
I've purchased many books with Alibris and I've never been disappointed. It's hands down my favorite place for books.
I always find my interested books. Alibris is my first choice.
The Alibris website was easy and clear to navigate.
I was trying to find a specific edition of the book and I liked that the website showed the differences in the covers based on which edition I clicked on! It made it easy to see which edition I was viewing
I am really liking this resale site. Some of the iPad/iPhone functions are not as user friendly. However it's just me getting used to it!
So easy to navigate and almost always has exactly what I am looking for.
Overall it was fine. I was surprised to see the additional charges at checkout.
Alibris has been my go to book supplier for quite some time. I have received timely responses from customer service and all vendors I have interacted with. I have only had one issue which was politely responded to and remedied by customer service. I am very satisfied with my experience.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.