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AlibrisReviews 101,497

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,616
shipping
8,606
quality
8,600
This company responds to reviews on average within 1 day
Colorado
1 review
0 helpful votes
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There is no discounts for new customers.
Only if you spend 45$ then there a coupon.
Being a new client a person more then likely WILLN'T spend $45.
Plus on $45 the cost of shipping is alot.

You want customers to return. The amount of first order shouldn't be so high.
Because of this poorly decision. I opt out of emails and text alerts.

Date of experience: February 1, 2023
Indiana
1 review
0 helpful votes
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The descriptions and illustrations helped to explain the content of the books.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Fantastic
February 1, 2023

Fantastic -- clear, easy to find items, beautiful format for updating credit card, etc. Marvelous way of grouping selected books by vendor, thus saving shipping costs so I don't have to comb through multiple choices and do that myself!

Date of experience: February 1, 2023
Washington
2 reviews
0 helpful votes
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1
March 3, 2023
Updated review

1. Impossible to go back and delete an item once you have reached checkout. I'm stuck ordering two copies of the same book.
2. Got stuck in the "I'm not a robot" verification for what felt like an hour. Some of the photos are very fuzzy and poor.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2023

Very difficult to change mailing and billing address!
December 10, 2022
Previous review

Very difficult to change mailing and billing address!

Date of experience: November 10, 2022
Massachusetts
1 review
0 helpful votes
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Thorough description of books allows one to find a copy that suits one's preferences. Easy communication with sellers and ordering is pretty straightforward.

Date of experience: February 1, 2023
Minnesota
1 review
0 helpful votes
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I wish the shipping charges would appear earlier so I could make a judgment based on those.

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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Ordering website very easy to use
February 1, 2023

Ordering website very easy to use. Great price for this book.

Date of experience: February 1, 2023
North Carolina
1 review
0 helpful votes
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There was no place to put my coupon. So I've had to check out twice now to without getting the advertised discount. Not cool.

Date of experience: February 1, 2023
Ohio
1 review
0 helpful votes
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I had to go into shopping cart to enter a coupon code after trying to find a spot for it when choosing to go straight to place order after adding a book to my cart. I thought there would be an option to add the coupon code before payment that way, but it was easy to find in the cart at least.

Date of experience: February 1, 2023
Wisconsin
1 review
0 helpful votes
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More selection and prices available for the book I...
February 1, 2023
Updated review

More selection and prices available for the book I want to buy.

Date of experience: February 1, 2023

Your prices and availability make you a logical choice, let's see how the delivery pans out. If it's the USPS, they deliver everywhere in the country and even deJoy can't stop Saturday mail.

Date of experience: March 22, 2022
Minnesota
2 reviews
0 helpful votes
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If you helped customers find the books they wanted from the same vendors and thereby lowered shipping costs, that would be a big benefit for us.

Date of experience: February 1, 2023
New York
1 review
0 helpful votes
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Easy!
February 1, 2023

Easy! I've had great luck getting what I'm looking for.

Date of experience: February 1, 2023
Alabama
1 review
0 helpful votes
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I didn't see an option to delete an old shipping address.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Easy except I didn't meet 45.00 minimum for discount.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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When I realized I already had an account I signed in and the 2 books I had chosen disappeared and the program assumed they were in someone else's basket. Too bad for me. Then I had a hard time changing the shipping address. Finally an offer to change address p[oped up. A bot frustrating especially about the book choice. I was however able to choose two different copies... not my first choices. Anyway I will be back as you are not owned by Amazon. Thanks LW

Date of experience: February 1, 2023
Florida
1 review
0 helpful votes
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You had the book I was looking for, and the ordering...
February 1, 2023
Updated review

You had the book I was looking for, and the ordering was quick and easy.

Date of experience: February 1, 2023

Quick, clear
January 29, 2022
Previous review

Quick, clear

Date of experience: January 29, 2022
North Carolina
1 review
0 helpful votes
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I'm very pleased with your selection of books that I was looking for.

Date of experience: February 1, 2023
Indiana
1 review
0 helpful votes
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Easy to find what I was looking for, and check out was fast.

Date of experience: February 1, 2023
Texas
3 reviews
0 helpful votes
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Love alibris!
February 1, 2023
Updated review

Love alibris! Always have the books & DVDs I search for.

Date of experience: February 1, 2023

Had the book and easy to navigate web site!
January 18, 2023
Previous review

Had the book and easy to navigate web site!

Date of experience: January 18, 2023

Alibris had the "Hands On A Hardbody" DVD in stock!
September 13, 2022
Previous review

Alibris had the "Hands On A Hardbody" DVD in stock!

Date of experience: September 13, 2022

Love your site!
November 20, 2021
Previous review

Love your site!

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Easy to navigate, great recommendations on other books and great pricing!

Date of experience: February 1, 2023