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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Great prices, your website is easy to navigate and to understand, no worries!
Shipping is too much, more than the books. I ordered all books from the same company, so shipping should be less. I will have to shop around in the future.
Ty it was easy just hope the item comes as described
I started the order for a (new) copy of an old film from the 50s, from a particular seller, and by the time I'd reset my password a minute later it was $14.94 and from a different seller. I seriously doubt that old film is selling like hotcakes...
The site was very easy to navigate and find what I wanted.
My first time to use Alibris, and it was very easy despite the fact I was having the book delivered to a friend in another state.
At CHECKOUT:
1) If customer wants to move a selection to WishList...
2) CHECKOUT page Doesn't offer option to "Go to CART" or "Return to CART"
3) To make a change, Customer must click on Alibiris logo to go to HOME page.
4) Then customer must click on the CART icon to change order.
5) A simple webmaster issue with an easy fix?
Thanks!
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BIKLING at Checkout:
1) Doesn't have Billing selection listed.
2) Does not offer option to choose/change Billing card of choice
Thank you!
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Regarding Billing address (if other than shipping):
1) It doesn't display after it is entered
2) Nor is it displayed during checkout.
It would be good to be able to confirm it (typos/spelling etc.)
Thanks!
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I inadvertently ordered 2 items and had a difficult time trying to find how to cancel the second. Eventually I found it and all was smooth from there!
Easy to buy and pay for. Will definitely use them again.
I have used alibris fo many years, and tell others how superior it is to Amazon...You folks are dependable and affordable! Win Win!
I love alibris... have been a customer forever... recommend to all my friends
Your service is appreciated and user friendly. I will be back to purchase books.
Thank you
Easy process. Looking forward to receiving my dvd soon.
Easy to find what I wanted and I am amazed at prices
It all seems simple enough so far, although I would like to see more than the one shipping option shown so far.
This is my first experience of a site insisting on taking a PayPal payment in U.S dollars.
No biggie, I just find that strange when PayPal do the calculations before final payment is approved.
I am so thankful that you have books from by this author, Rev Franz Hunolt. He is a distant relative. If I can manage, I will someday get all of his books.
Recently discovered I can obtain books by Franz Hunolt through Alibris. Very excited!
I have shopped here before and never disappointed!
So far so good, when I get the book, I'll finish my review!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.