Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,742

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
793
value
8,724
shipping
8,714
quality
8,708
This company responds to reviews on average within 1 day
Wisconsin
1 review
0 helpful votes
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Found what I wanted quickly and for a good price. Check out was quick and easy.

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
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The website is well designed and works great for Canadians

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
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Easy to find items and checkout is straight forward
April 21, 2023
Updated review

Easy to find items and checkout is straight forward

Date of experience: April 21, 2023

Easy to find and compare books from different sources
April 1, 2023
Previous review

Easy to find and compare books from different sources.

Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
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Had the book I wanted at a decent price and the shipping costs to Canada weren't attrocious. Thanks!

Date of experience: April 21, 2023
Florida
3 reviews
0 helpful votes
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Alibris had a couple titles that my library and interlibrary did not have. They were important for an ongoing project, so I turned SUCCESSFYLLY to Alibris.

Date of experience: April 21, 2023

Easy to follow my actions on the ALIBRIS screen
March 8, 2023
Previous review

Easy to follow my actions on the ALIBRIS screen. Was prompted to review at the most critical time. I feel safe with ALIBRIS.

Date of experience: March 8, 2023
Ohio
3 reviews
0 helpful votes
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Item at your location Listed in general search, helpful

Date of experience: April 21, 2023
Alabama
1 review
0 helpful votes
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You have the books I was looking for at a good price

Date of experience: April 21, 2023
Iowa
1 review
0 helpful votes
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Mailing price for these items is double what it would normally be.

Date of experience: April 21, 2023
Alaska
1 review
0 helpful votes
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Easy to find a book that was published long ago with the illustrator I wanted.

Date of experience: April 21, 2023
Colorado
1 review
0 helpful votes
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The only thing that has room for improvement
April 21, 2023
Updated review

The only thing that has room for improvement. Is consolidating the freight when purchasing multiple items.

Date of experience: April 21, 2023

Easy enough site to navigate I do wish I could see...
February 11, 2023
Previous review

Easy enough site to navigate I do wish I could see more details. Like are these all shipping from the same place. Why is shipping so high

Date of experience: February 11, 2023
Washington
1 review
0 helpful votes
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I had trouble with the site
May 21, 2023

I had trouble with the site. It wouldn't update. Especially changing my password and address. It took 3 hours of logging back in to redeem the order because the order wouldn't update.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2023
Washington
1 review
0 helpful votes
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Everything laid out clearly, easy to read and navigate. I moved through the steps with efficiency. Nothing was "hidden," like on Amazon...

Date of experience: April 20, 2023
Rhode Island
1 review
0 helpful votes
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Everything I've ordered from Alibris (and I've ordered a lot) has been delivered on time and in excellent condition. Thank you!

Date of experience: April 20, 2023
Louisiana
1 review
0 helpful votes
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The process was very smooth and easy. Unfortunately, I ordered three copies instead of the one that I had attended. It turned out fine though, because I'm in a book club, and I can give the other two copies to members.

Date of experience: April 20, 2023
New York
3 reviews
0 helpful votes
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Excellent, as always
April 20, 2023

Excellent, as always.
Displeased that so few sellers can manage to upload an image of the book they are selling.

Date of experience: April 20, 2023
Washington
1 review
0 helpful votes
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Very clear instructions, choices, and results.
Glad to have the order number front and center as well.

Date of experience: April 20, 2023
Virginia
1 review
0 helpful votes
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I am always pleased with Alibris' selection, price...
April 20, 2023
Updated review

I am always pleased with Alibris' selection, price and service!

Date of experience: April 20, 2023

I am always pleased when shopping at Alibris!
February 2, 2022
Previous review

I am always pleased when shopping at Alibris!

Date of experience: February 2, 2022
Texas
1 review
0 helpful votes
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It would be nice to have a section of large print books listed with each title.

Date of experience: April 20, 2023
California
1 review
0 helpful votes
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I love learning, saving money and supporting small...
April 20, 2023
Updated review

I love learning, saving money and supporting small businesses.

Date of experience: April 20, 2023

I love supporting small businesses and re-using books
December 28, 2021
Previous review

I love supporting small businesses and re-using books.

Date of experience: December 28, 2021

Love Alibris!
September 24, 2021
Previous review

Love Alibris!

Date of experience: September 24, 2021

Every book I need, every time I need it
February 27, 2021
Previous review

Every book I need, every time I need it. Great prices. Excellent customer service. I am super happy with aliris.

Date of experience: February 27, 2021
Washington
1 review
0 helpful votes
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Went well so far
April 20, 2023

Went well so far. Just waiting for the item in the mail.

Date of experience: April 20, 2023