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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Easy ordering and good prices! I will order from here again!
Cannot imagine how you could make this simpler or efficient. All the info I needed as re the product, not a single technical glitch, and it took less than 60 seconds.
User-friendly layout and interface. Good price. Fingers crossed that unlike the majority of online vendors, Alibris will not abuse access to my email address by hounding me to make additional purchases.
I love alibris! It's the best, and sometimes the only way to find older books that are no longer in my local library.
I had a little difficulty finding where to add the coupon code. I'd recommend it be on the payment page, not earlier in the shopping cart where it is not expected. Otherwise a good experience. I'll know where to look for it next time.
Like what's available but don't like: 1.) Separate s/h fees, inability to save an item to Wishlist upfront and s/h fees calculated just prior to order placement. + PLUS? I entered a -$3 code (CLIMATE) but it didn't take.
I need more than 5 stars if I want to be accurate! Albiris is my go-to source for books.
Easily find what I am looking for, great selection of prices and shipping costs. Accurate condition descriptions.
Easily find books/authors I'm searching for... really appreciate that the ratings are always honest and give a great explanation as to the condition of the books.
Easily locate books I'm looking for, great variety of purchase options
I am continually amazed at the availability of the titles I am looking for... the condition ratings are accurate and the BEST place to buy books.
Alibris makes it easy to find what I want and simple to have it shipped to me.
Easy to choose from fantastic selection of titles I want
Always easy to find the right book at the right price!
It's simple and easy classic older movies and good service
If you're trying to make it more of a mole-hill field of trip-ups to use a new credit card? Bravo! Or, you could at least inform 'we the mere customers' that Alibris now REQUIRES us to use the 'tab' button to move from [data-entry field] to the next... where 'once upon a time' our data-entries weren't considered 'triggering' red-tape fulfillment warnings which we deserved to be sent back to the ends-w/o-means of your check-out lines',,. Etc.
'Sorry, can we consult with a supervisor before we go-along to get-along with whatever your computers've told us... for any exceptionabilites?'
Last order I placed, sent to another address than my own, I received a 'shipped' notice, but no delivery notification. Otherwise, 'rock-on', my independent media-sellers of new, used and vintage 'copy'. The world needs you more than it's yet, realized.
Great website, huge selection of books, excellent prices.
My last order I had sent to England. I hesitated to proceed with this order because shipping method defaulted to overseas delivery, and my payment method was required before straightening that out.
I enjoy supporting small independent book sellers, bravo to you all
I enjoy supporting independent book stores and book sellers in this day and age.
All was great butI did not see where the 20%
Discount was applied.
Ray
I keep coming back and you keep having the books and movies I'm looking for.
One book I ordered (from HEB Carrolton) came with the same title but a different cover from the one pictured. I was not pleased. Still not.
Nothing really wrong except I had to come back three times before your computer problem was resolved. Glad I got back in time.
I always find what I'm looking for at Alibris
I depend on Alibris to find the books I'm looking for.
Easy to find what I'm looking for.
Okay, you say my response matches my last review. It doesn't. What do you want me to say? I just want to get finished with this and go to bed.
I tried to order another DVD as well ("The Long Walk Home", but when I got to checkout it was listed as "The Best of Country Reporter Vol II. " I would still like to purchase that movie but I am confused about just what I would get if I proceeded through Checkout. Thank you for an answer on this.
I find a lot of books that I like and they are always in good condition.
Cannot get rid of old shipping information.
Found what I was looking for. Web site works well.
The web site for payment, shipping, address, etc. is not user friendly. I needed to make changes to the credit card information and my address. I found it very confusing. I finally got through it and I hope it will all be correct next time.
You would not accept my MasterCard because you said the security code was incorrect. It was not. I have made many purchases with other companies AND with you, over the past several years and never had this problem before. I spent a lot of time trying to re-enter my card information, but your web site doesn't care; it just kept denying my card. Finally today I entered my Visa card information and you accepted it. I prefer to use my MasterCard, so I hope you will correct whatever problem caused your web site to think the security code was wrong.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.