Sitejabber Website Reviews and Complaints
business logo of Alibris

Alibris

Overview

Alibris has a rating of 4.7 stars from 97,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price and shopping experience. Alibris ranks 1st among Used Books sites.

service
779
value
8,819
shipping
8,809
returns
28
quality
8,808
This company responds to reviews on average within 1 day
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star
Georgia
1 review
0 helpful votes
Follow Carey M.
Unfollow Carey M.
Send Message
Share Review
Report Review

Quality varies
April 14, 2025

I ordered 4 books from 2 sellers. All were rated "very good", but the quality varied from no markings and barely worn to multiple notes, highlighting, and underlining on every page. The last one definitely did not qualify as "very good" quality in my opinion.

Date of experience: April 4, 2025
Wisconsin
1 review
0 helpful votes
Follow Christopher O.
Unfollow Christopher O.
Send Message
Share Review
Report Review

Excellent as always
April 18, 2025

I ordered a few recently published books. They arrived on time and well-packaged. The only thing that would make my Alibris experience even better is if I could set up pre-orders or wishlist books that are releasing soon.

Date of experience: March 18, 2025
Florida
1 review
0 helpful votes
Follow Jeff C.
Unfollow Jeff C.
Send Message
Share Review
Report Review

So far, so good
April 1, 2025

So far, so good. Why do I have to type 50 characters?! You're pissing me off. You asked me to "please type a quick message about your shopping experience so far". So far all I did was place an order; so far all I know is that you may or may not $#*! it up. Stop the 50 characters bull$#*!!

Date of experience: March 22, 2025
Michigan
1 review
0 helpful votes
Follow Jacqueline R.
Unfollow Jacqueline R.
Send Message
Share Review
Report Review

It fianlly arrived
March 3, 2025

It appears a refund was issued a day or two ago because we all thought it was lost; however, even though the book dealer said the refund would still be valid even if it arrived at a later date, I thought you should know it arrived last night. I cannot tell a lie. :)

Date of experience: February 21, 2025
Minnesota
1 review
0 helpful votes
Follow Gerald S.
Unfollow Gerald S.
Send Message
Share Review
Report Review

Mixed satisfaction
March 18, 2025

I received the two movies I ordered. One was in Blu-Ray format and i should have noticed that. The other was in VHS format; I just do not know that it said so.
I will continue to order from Alibris. Past experience has been great. Your "search filter" is very good.2

Date of experience: February 15, 2025
Florida
1 review
0 helpful votes
Follow Gregory G.
Unfollow Gregory G.
Send Message
Share Review
Report Review

Switch books
March 7, 2025

After waiting for a purchase for several days I was notified of "book no longer available"
And switched to a more expensive book of same title. Why did you accept my order if you were going to "Bait-and-Switch" my order? I should have been charged the first price and been sent the next available book. Not my fault that your inventory of advertised books is not accurate after I made my order & payment

Date of experience: February 4, 2025
Florida
1 review
0 helpful votes
Follow Joseph S.
Unfollow Joseph S.
Send Message
Share Review
Report Review

STOP advertising coupons, when you give no instructions during check out ss to how to enter them. Perhaps because my order, over $25 wad eligible for the &2 couponn because it includec shipping charges?

Date of experience: March 9, 2025
Washington
1 review
0 helpful votes
Follow Julius H.
Unfollow Julius H.
Send Message
Share Review
Report Review

I had trouble with some of the buttons
April 21, 2025

I had trouble with some of the buttons. I had to choose "Add to Shopping Cart" twice on two of my selections before they appeared in my cart. Paypal had some issues with only the shipping amount showing up at first.
Has me wondering if it's just me! Ha!
Julius

Date of experience: April 11, 2025
California
1 review
0 helpful votes
Follow Anastasia S.
Unfollow Anastasia S.
Send Message
Share Review
Report Review

Happily found a hard-to-locate Book
April 17, 2025
Updated review

I missed the exhibit at the British Museum on the "Silk Roads" but learned that the exhibit had a companion guidebook. The Museum itself had sold out. I hunted online and found a copy at Alibris - ordered it and it arrived in perfect condition- in fact better than I had hoped for. I've used Alibris for decades - it's gone through changes of ownership but remains a solid place to find hard-to-find tomes.

Date of experience: April 7, 2025

Love this site, easy to use, easy to place your order
March 24, 2025
Previous review

Love this site, easy to use, easy to place your order. And found a wonderful new and somewhat hard-to-find copy of Silk Roads (British Museum exhibit guide). Thank you for providing such a wonderful service to readers! 😀

Date of experience: March 14, 2025
New York
1 review
0 helpful votes
Follow Stacey B.
Unfollow Stacey B.
Send Message
Share Review
Report Review

Great First Time Experience
April 29, 2025

I happened upon this site when looking for a book that was recommended to me. The order through delivery experience was great. No issues. Books that came were true to the condition that was stated on the site. I would definitely order from here again. I have already told a few friends about it.

Date of experience: April 19, 2025
Texas
1 review
0 helpful votes
Follow Jordan J.
Unfollow Jordan J.
Send Message
Share Review
Report Review

Rarer Find
January 22, 2025

Was able to easily find what I was looking for and checked out without an issue. My book arrived nicely packaged and was free if damage, and it took under a week to arrive.

Date of experience: February 6, 2025
New York
1 review
0 helpful votes
Follow Lori H.
Unfollow Lori H.
Send Message
Share Review
Report Review

Notifications limited on this end
April 19, 2025
Updated review

Bottom line, my nephew received the book that he wanted in time for his birthday last week. But since I had the book shipped directly to him in Michigan, I received no updates nor confirmation of when the book was shipped and delivered to him. But, I called and checked the old fashioned way with my nephew, and it had arrived. Whew!

Date of experience: April 9, 2025

Nice selection of used-to-new copies of this book in...
March 29, 2025
Previous review

Nice selection of used-to-new copies of this book in a wide variety of price ranges.

Date of experience: March 19, 2025
California
1 review
0 helpful votes
Follow Tom H.
Unfollow Tom H.
Send Message
Share Review
Report Review

My family member got the book -- Thanks!
April 20, 2025

Good. I like the confirmation email inquiry because this book was sent to a family member. And while I get notified the book was delivered -- it does not necessarily mean it was delivered to the right place. (I am not sure if an earlier book I sent to a different family member was ever received by him... even though I did get a notification that the book was delivered. Oh, well.) Sorry for the delay. I was away. And it also took some time for this family member to confirm she got the book. Yes, I enjoy buying books through Alibris. Thank you.

Date of experience: April 10, 2025
California
1 review
0 helpful votes
Follow Lynne B.
Unfollow Lynne B.
Send Message
Share Review
Report Review

Quick delivery of "The Women"
May 3, 2025
Updated review

Within days of my order the book I requested appeared in my mailbox, carefully wrapped and in excellent condition. I bought the book for my husband, a Vietnam vet. The book, The Women, is beautifully written (historical fiction by a Kristin Hannah, a superb author). It tells the story of nurses and others who served in Vietnam and cared unceasingly for the wounded. Readers cannot but help close the last chapter with tears in their eyes.

Date of experience: April 15, 2025

I am pleased, as always, with service through Alibris
December 21, 2024
Previous review

I am pleased, as always, with service through Alibris. Prompt, accurate.

Date of experience: December 11, 2024
Maine
1 review
0 helpful votes
Follow Sarah K.
Unfollow Sarah K.
Send Message
Share Review
Report Review

Excellent purchase
April 12, 2025

I am new to this site but read the reviews so decided to give it a try. Glad I did! The price was great, the shipping was fast, the CD played perfectly and the case and sleeve all in great condition. Excellent experience on my first try.

Date of experience: April 2, 2025
Arizona
1 review
0 helpful votes
Follow James H.
Unfollow James H.
Send Message
Share Review
Report Review

I needed 8 copies of Shakespeare's "A Comedy Errors." The "No Fear Shakespeare editions. I had to order from 8 different vendors, therefore the shipping was significantly more than the books. Is there a way to avoid all the extra expense of having to use 8 vendors?

Date of experience: April 16, 2025
North Dakota
1 review
0 helpful votes
Follow Charles H.
Unfollow Charles H.
Send Message
Share Review
Report Review

Alibris has been my "go to" place for online shopping of books for many years now, and I've always been extremely pleased with the site (ease of use), selection of books (especially in terms of price and condition), and reliability. Thank you!

Date of experience: March 5, 2025
District of Columbia
1 review
0 helpful votes
Follow Terry P.
Unfollow Terry P.
Send Message
Share Review
Report Review

All Went Smoothly!
April 26, 2025

I ordered a rather expensive, hard to find book, so of course I was a bit worried about it arriving safely. Indeed it did! In excellent condition too. Really appreciate you having access to a book that I could find nowhere else!

Date of experience: April 16, 2025
Oregon
1 review
0 helpful votes
Follow Kyle F.
Unfollow Kyle F.
Send Message
Share Review
Report Review

Generally pleased
March 23, 2025

Wide selection and pricing is very good, but packaging leaves a little to be desired. Books have too much space to shift around and no packing material to keep them in place so they may arrive a bit dinged up.

Date of experience: February 21, 2025
Virginia
1 review
0 helpful votes
Follow Catherine H.
Unfollow Catherine H.
Send Message
Share Review
Report Review

"AS FOUND" set from UK to Virginia.
April 18, 2025

Book took a full month Mar 9 to Apr 8 to arrive, but after receiving tracking number I was able to see it sitting, then moving again. I appreciate Alibris checking to see if it had been delivered and giving me the tracking #. I am enjoying reading this book and appreciate your assistance making sense of the delay.

Date of experience: April 8, 2025