Sitejabber Website Reviews and Complaints
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Alibris

Overview

Alibris has a rating of 4.7 stars from 96,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price and shopping experience. Alibris ranks 1st among Used Books sites.

service
776
value
8,842
shipping
8,830
returns
27
quality
8,830
This company responds to reviews on average within 1 day
How would you rate Alibris?
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Arizona
1 review
0 helpful votes
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I am very well pleased
March 15, 2025

I am very grateful for all that you do for those who seek information on all aspects of life to fulfill their goals and aspiration in life. By the knowledge in the products you provide again thank you and God bless.

Date of experience: March 5, 2025
Texas
1 review
0 helpful votes
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I griped on email
March 16, 2025

Please don't throw items in people's cart out if you take a long time going through looking for more items! Bad for you, bad for me! Reminds of a suicide pact...
Don't over-capitulate to some silly lawyer's advice about privacy, please.

Date of experience: March 6, 2025
Ohio
1 review
1 helpful vote
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Alibris is usually good
March 27, 2025
Updated review

Be careful of the giant book warehouses -- they sometimes have strange copies of the available book, but don't make that clear in the description. For example, the novel I received is an edition for readers of German trying to learn English, and is filled with footnotes explaining complex English words in German! Yes, I can still read the novel, but this would not have been the copy I chose if I had known.

Date of experience: March 17, 2025

Clear procedure, no hidden costs, and easy to find...
August 28, 2024
Previous review

Clear procedure, no hidden costs, and easy to find additional books for free shipping.

Date of experience: August 18, 2024
Connecticut
1 review
0 helpful votes
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I saw that several cheap paperbacks we wanted were listed as having free shipping so I added three to this order. But when I went to pay, additional shipping was charged for all three so I cut my order back to the one book that was a necessity.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Arizona
1 review
0 helpful votes
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Until the end, I didn't know how to minimize shipping, etc. Trying to buy banned books to send to Naval Academy. Sent you an email to ask about really high shipping. Got message your own email address not good. So tried again by just ordering books from one store. THEN got how to optimize message and the cart was rearranged. Long tedious project, what with going back and forth from list of banned books to what I can find on your site. That's not your problem, but an earlier message about Cart Optimizer would really have helped.

Date of experience: April 5, 2025
Pennsylvania
1 review
0 helpful votes
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Poor return policy
April 28, 2025

Decent selection and fairly fast shipping. However the independent seller I bought from grossly misrepresented the condition of a book and refused to pay for return shipping. Alibris also refused to help, offering only a credit toward future purchases.

Date of experience: March 31, 2025
Alabama
1 review
0 helpful votes
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Good experience
April 15, 2025

Product was in good condition and good price. It came in a reasonable time frame. Used books are the way to go, unless it's for a gift of course. Books are so expensive and stay in great shape for awhile. So making them available to others at a reasonable price makes sense.

Date of experience: April 5, 2025
Kansas
1 review
0 helpful votes
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Unusually slow delivery time
February 10, 2025

I have ordered from Alibris repeatedly and have been quite satisfied with both the process and the books. For some reason the last book took two weeks to travel from western Missouri to eastern Kansas vis post office. I guess this is a review of the post office rather than Alibris.

Date of experience: January 31, 2025
District of Columbia
1 review
0 helpful votes
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Condition ratings.
April 14, 2025

Mostly good; one of the 2 Field Guide to American Wildlife books I ordered was rated "good condition"
I would have rated it as "fair". It was serviceable, regardless, especially for an old edition that is not easy of find.

Date of experience: April 4, 2025
New Mexico
1 review
0 helpful votes
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Good quality at very fair price
February 2, 2025
Updated review

I had read several books by Deborah Harkness and they were no longer at the public library. I had watched a movie on one of her books and wanted to re-read the books in her series. I find her books very interesting from a historical perspective and the references to mythology intriguing as well. The interplay with modern science makes a very enjoyable yarn. The great price captured my decision to place the order.

Date of experience: January 23, 2025

It is so easy to find the books I want that are no...
January 19, 2025
Previous review

It is so easy to find the books I want that are no longer available in the public library. The cost is low which appeals to my thrifty nature.

Date of experience: January 9, 2025
Virginia
1 review
0 helpful votes
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Good and Bad
April 21, 2025

Received the book fine. Almost 3 weeks later, I received an email concerning the order that only had the order number and not the book title, so I had no idea what book order was being asked about. I'm old. I had to reset my password to get back into my account and check to see what I had ordered. I order books from different places, for myself or my church. All this, so I could go back to your current email and say yes, I received the book 3 weeks ago! I could have spent this time on some other activity.

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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I originally found this book on another website, but it was so annoying to go through the purchase process… It kept timing out… So I continued to search and found it here on alibris. Com. Much easier transaction.

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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The sudden disappearance of my order last night just before it was completed was inconvenient. The email I received this morning was a thoughtful response to my message about the problem. I do appreciate the multiple books of interest to me in stock.

Date of experience: March 18, 2025
California
1 review
0 helpful votes
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I'm a professor and sometimes I would rather have a physical book than reading it online. Alibris meets my needs by sourcing books all over the country and overseas as well. Moreover, I'm dedicated to supporting the work of independent booksellers.

Date of experience: March 24, 2025
Washington
1 review
0 helpful votes
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Alibris -- my "go to" for any books I am looking for!
March 24, 2025
Updated review

I discovered Alibris probably 25 years ago. I've never been disappointed with the service I've received, or with the books / movies I've ordered! Very good interface on their website, and I've never had any problems.

Date of experience: March 14, 2025

Always love the deals I get through Alibris!
September 13, 2024
Previous review

Always love the deals I get through Alibris! I've been able to find various editions, usually at least one in like new condition, but at way under half of the "new" price.

Date of experience: September 3, 2024
Virginia
4 reviews
0 helpful votes
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Figuring out the most economical way to order to minimize shipping charges (which are steep) is a bit complicated, and the checkout process was delayed due to a "timeout" that caused me to have repeat the whole process.

Date of experience: February 10, 2025
Washington
1 review
0 helpful votes
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My shopping cart empties frequently
March 17, 2025
Updated review

My shopping cart empties frequently. I do not want to create an account. I used to be able to add items to my cart and it would remember the contents till the next time I went shopping. Now I believe I am supposed to open an account with a password etc. I liked the previous system better.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2025

Items I saved in my shopping cart kept disappearing...
April 28, 2024
Previous review

Items I saved in my shopping cart kept disappearing through the day. Then when I went to pay, other books I had in my shopping cart from a few days ago reappeared suddenly.

Date of experience: April 18, 2024
Colorado
1 review
0 helpful votes
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The last time I ordered a book from alibris they sent me the wrong book. It was very time consuming to try and get this corrected, and I still have not gotten the right book. We'll see if the same thing happens with this book.

Date of experience: April 13, 2025
Maryland
1 review
0 helpful votes
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An exccellent source for used books
February 6, 2025

I have been using Alibris for a long time and have always been satisfied with the service and with each of my purchases. The information available on the website helps me to choose the copy that will meet my needs and in the rare instances when a book turns out to be unavailable, communication has been prompt and polite.

Date of experience: January 27, 2025
Washington
1 review
0 helpful votes
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Good textbook store
February 11, 2025

I used express shipping (5-7 business days) and it got here on the 7th day. I added tracking ability in my order (for the package) which didn't update/work very well, but it still got to me in time so I'm not upset. Would recommend this store to anyone looking for textbooks. The quality of my textbook (that was second hand) is amazing.

Date of experience: January 21, 2025