Sitejabber Website Reviews and Complaints
business logo of Alibris

Alibris

Overview

Alibris has a rating of 4.7 stars from 96,969 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price and shopping experience. Alibris ranks 1st among Used Books sites.

service
776
value
8,837
shipping
8,825
returns
27
quality
8,825
This company responds to reviews on average within 1 day
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star
Colorado
1 review
0 helpful votes
Follow Janell E.
Unfollow Janell E.
Send Message
Share Review
Report Review

The last time I ordered a book from alibris they sent me the wrong book. It was very time consuming to try and get this corrected, and I still have not gotten the right book. We'll see if the same thing happens with this book.

Date of experience: April 13, 2025
Maryland
1 review
0 helpful votes
Follow Melissa D.
Unfollow Melissa D.
Send Message
Share Review
Report Review

An exccellent source for used books
February 6, 2025

I have been using Alibris for a long time and have always been satisfied with the service and with each of my purchases. The information available on the website helps me to choose the copy that will meet my needs and in the rare instances when a book turns out to be unavailable, communication has been prompt and polite.

Date of experience: January 27, 2025
Washington
1 review
0 helpful votes
Follow Samantha S.
Unfollow Samantha S.
Send Message
Share Review
Report Review

Good textbook store
February 11, 2025

I used express shipping (5-7 business days) and it got here on the 7th day. I added tracking ability in my order (for the package) which didn't update/work very well, but it still got to me in time so I'm not upset. Would recommend this store to anyone looking for textbooks. The quality of my textbook (that was second hand) is amazing.

Date of experience: January 21, 2025
Kansas
2 reviews
0 helpful votes
Follow Colette F.
Unfollow Colette F.
Send Message
Share Review
Report Review

Love the prices, love the sopping experience
March 7, 2025
Updated review

I really like the Alibris website. It's easy to use and when checking out there's an option to "optimize" the order to save money. Helpful! I love the price options and being able to choose the copy that comes to me. I really appreciate that thrift store books are aggregated together so that I can shop across the country and buy books that might otherwise go to a landfill. I wish the shipping time were a little bit faster, however I am willing to wait for the price I pay.

Date of experience: February 25, 2025

Great place for books for Seminary
June 7, 2024
Previous review

Alibris has been my go-to bookseller for required seminary books. Books are easy to find, are usually in stock somewhere, and usually a price that's nice. I really like the cart optimizer which helps me save time, bundles the packages, and saves me money.

Date of experience: May 28, 2024
Connecticut
2 reviews
0 helpful votes
Follow MICHAEL P.
Unfollow MICHAEL P.
Send Message
Share Review
Report Review

HPB has drowned out legitimate independent sellers
February 25, 2025
Updated review

HPB has drowned out legitimate independent sellers. It clogs the item lists with "shipments" from various "stores" it owns, but in fact, those "stores" all ship from the same warehouse. I know this because I once emailed one of its stores a question about a book, and the reply was that they couldn't check on any particular book because they're all shipped from a warehouse.

The service from alibris has been seriously degraded as a result. I wish you would do something about it.

Date of experience: February 15, 2025

I wish your mobile web interface was more easily used
November 27, 2024
Previous review

I wish your mobile web interface was more easily used. Some things that are on the main website are not here, or are harder to use. Example would be looking for just hardcover books in a specific condition. Or, when I reach the bottom of the screen, clicking the nav link to the next page doesn't move back to the top of the list.

Date of experience: November 17, 2024
New Hampshire
1 review
0 helpful votes
Follow DR. TC S.
Unfollow DR. TC S.
Send Message
Share Review
Report Review

I ordered a specialized dictionary of Americanisms in Spanish, which I could not find elsewhere at a reasonable price. The used copy from Alibris was a deaccessioned library book, absolutely immaculate, reasonably priced, and I have used it every day since I got it. A reference book fanatic's dream.

Date of experience: March 14, 2025
New Jersey
1 review
0 helpful votes
Follow D M.
Unfollow D M.
Send Message
Share Review
Report Review

This should be taught at school!
April 26, 2025

Got the 3 books on time and well packed. Great booklets with info that SHOULD be taught at school. It is obvious that schools are grooming places to make one dumb. Save for reading, spelling, grammar and basic math, most everything is a useless waste of time. I'm 45, i know. I'm homeschooling my child and teaching him what i wish i was taught, what should be taught.

Date of experience: April 16, 2025
IR
1 review
0 helpful votes
Follow Teresa M.
Unfollow Teresa M.
Send Message
Share Review
Report Review

Very disappointed
April 29, 2025

When I received the book I realized it was all in Latin which I don't remember seeing that notation when I purchased the book. I ended up discarding the book. There were some notations in the back of the book in English but it did not help that much. The service from Alibris has always been good, I used them almost exclusively while I was attending college and never had any issues whatsoever.

Date of experience: April 19, 2025
Rhode Island
1 review
0 helpful votes
Follow Miguel M.
Unfollow Miguel M.
Send Message
Share Review
Report Review

I like shopping on alibis because the price is right, however i would like faster delivery times. Please next time do not ask me to do this survey in order to enter this order. If you do i will not shop here anymore

Date of experience: February 9, 2025
Tennessee
1 review
0 helpful votes
Follow Bill W.
Unfollow Bill W.
Send Message
Share Review
Report Review

Always my place to go for used books
March 26, 2025

Always my place to go for used books. Great place to find older books out of print and great deals on newer books. I buy more books than I ever have in the past because books are affordable and it's good to be able to support booksellers.

Date of experience: March 16, 2025
Ohio
1 review
0 helpful votes
Follow Khrystal W.
Unfollow Khrystal W.
Send Message
Share Review
Report Review

Happy With My Find
April 2, 2025

An older movie recently came to mind. After a quick search on IMDB.com and then Alibris.com, I found the movie title and ordered a used copy. The order came on time and in the condition noted by the seller. The only hiccup was the DVD did not play in my older DVD player. It did play in my Blu-Ray/DVD player. I was happy with how it played and enjoyed the movie very much.

Date of experience: March 23, 2025
North Carolina
1 review
0 helpful votes
Follow Anne O.
Unfollow Anne O.
Send Message
Share Review
Report Review

Alibris site is easy to navagate.
February 24, 2025
Updated review

I have ordered many books from Alibris. The site offers me a list by author and by cost. I chose based upon cost and location of the seller. Every order has arrived in good condition and in a timely manner.

Date of experience: February 14, 2025

Incredible selection, many different prices to choose...
June 2, 2024
Previous review

Incredible selection, many different prices to choose from and easy to use site.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
Follow Jawad R.
Unfollow Jawad R.
Send Message
Share Review
Report Review

Very Late Delivery but refunded
March 12, 2025

I am not impressed. If the order promises 3-10 days delivery, It should be delivered in that. Mine came in about 17 days. I had to get another copy of the book in the meanwhile since I needed it asap.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2025
Missouri
1 review
0 helpful votes
Follow Nina M.
Unfollow Nina M.
Send Message
Share Review
Report Review

I tried to order these books through several other sites, where the prices were higher, the details harder to understand, and the checkout process complicated. This seemed relatively easy. I hope the books come fast and in the condition promised.

Date of experience: March 15, 2025
Pennsylvania
1 review
0 helpful votes
Follow Stephen B.
Unfollow Stephen B.
Send Message
Share Review
Report Review

Including this order and all previous orders, I have been exceptionally pleased. All orders were as advertised and in all cases so far, exceeded the descriptions. Prices are great and service is outstanding and I have no hesitation recommending Alibris.

Date of experience: April 4, 2025
Florida
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

Great experience
April 12, 2025

I recently received a book about my father's army unit in World War II. The book was in better condition than I expected and seems virtually new. It was well packed and quickly shipped. All in all, a perfect experience.

Date of experience: April 2, 2025
Oregon
1 review
0 helpful votes
Follow Emily B.
Unfollow Emily B.
Send Message
Share Review
Report Review

New life for old books
February 21, 2025

I always check on Alibris first of I'm looking to buy a book. I like to give a previously read book another lease on life by joining my library, and I like to pay less for my books. Alibris usually has whatever it is I'm looking for, making me a very happy bibliophile.

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
Follow Nandi B.
Unfollow Nandi B.
Send Message
Share Review
Report Review

Maybe leave us alone with the surveys?
March 28, 2025

I wanted a book from Alibris, I ordered it, and I got it. All was fine and I moved on. The issue is being hassled for a survey a month after I placed my order for a cookbook from 1997. This level of monitoring isn't necessary; I got the book. Thanks. Please leave me alone.

Date of experience: March 18, 2025
Wisconsin
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Send Message
Share Review
Report Review

Good selection and prices
March 16, 2025

Good selection and prices. I was looking for a book about beekeeping. There were several thee as t were in my price range which important to me as I am on a fixed budget. My son plans to take up beekeeping so I felt this would be a nice gift to give him. I appreciate a company that offers a good selection with competitive prices.

Date of experience: March 6, 2025
Washington
1 review
0 helpful votes
Follow jennifer o.
Unfollow jennifer o.
Send Message
Share Review
Report Review

I much prefer the used book sites that show shipping as you look up each book … with this i have to go back and forth to figure how much each nook costs. Is a real pain. So i always chose thrift books first.

Date of experience: March 27, 2025