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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Purchased items from several distributors, all have been very professional and communication has been great. I will continue to use Alibaba for future purchases.
Thank you Quality Outstanding Great! Rapid Shipping an Great Items. The Cominications white the managers for Sale are a Pleasure!
Εxcellent. Perfect. Βright and magical. It is a jewel. Thank you very much! IT IS MORE THAN WHAT THEY IMAGINE. MUCH MUCH BETTER THAN THAT I EXPECTED. EXCEEDED MY EXPECTATIONS.
Before purchasing the goods, ask for a picture of Before purchasing the goods, ask for a picture of the product and make sure of all the accessoriesthe product and make sure of all the accessories
My first experience with Alibaba & I find this site brilliant.
All the sellers are very helpful professional & so polite.
It's a shame European & US wholesalers aren't so helpful.
Thank you Alibaba
Been ordering samples for my online store, they always deliver on time. The support of the staff for any queries is dependable.
I am very pleased with orders from Alibaba. Very fast shipping and excellent sublimation blanks. Will continue to order.
Support and follow-up to all orders are very good this feature transmits confidence to all customers to continue performing business any time
He recibido todos los pedidos a tiempo y conforme a lo indicado. Este citio me ayudo a ejecutar todos los proyectos de mi empresa..
I have used Alibaba for many of my products. It is a great source for everyday products at economical prices but only if you are willing to buy in Bulk. New traders on a low budget cannot benefit from the extortionate shipping charges. Suppliers advertise prices and a very reasonable price. But when delivery charges are added, the total price per item turns out to greater than the same product being sold on Amazon or eBay!
I do find it difficult to communicate with suppliers due to language and translation barriers. The time difference between the UK and China means I have to stay awake till late or start communicating around 5 am. Furthermore, the suppliers multitask and take a long time to respond and this wastes a lot of my time.
I became this year, and the experience is very good. The comunication is good and the shipping's very fast.
Very Happy with the process and the goods purchased. The suppliers were professional and helpful and their quality was great. I would recommend this site.
The bottle quality was not as its looks in the picture. The lid not fitting well on the bottle mouth. The manufacturer could use a better material. It even makes noise while closing the bottle.
Very well manufactured and well packaged. Communication was also excellent, Lucy's understanding of what product I needed was spot on.
This is amazing platform that brought great suppliers and services in one place. I have deal with multiple suppliers and service providers and so far my experience is excellent
Ive used alibaba a number of times & I find this site brilliant.
All the sellers are very helpful professional & so polite.
Its a shame UK wholesalers aren't so helpful.
Thank you Alibaba
Variedad de productos, buenos precios y protección al pago, muy bien, fabuloso si una empresa como alibaba facilitara mas los procesos de exportación e importación de productos.
This site Very Good and valuable for buyers & suppliers. Best Supplier I met from this site. I hope this site will be best B2B market
I'm very satisfied with my purchase, everything went smooth no problem. The product arrived much earlier as expected.
Vorsicht, die Maße sind außen gemessen, und somit durch das Material viel kleiner als die Angaben in der Anzeige. Ferner sind einige Clickverschlüsse falsch angenäht und schließen somit nicht. Für jeden der nicht nähen kann eine Ärgernis welches nicht zu beheben ist.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members