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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Purchased items from several distributors, all have been very professional and communication has been great. I will continue to use Alibaba for future purchases.
Thank you Quality Outstanding Great! Rapid Shipping an Great Items. The Cominications white the managers for Sale are a Pleasure!
Εxcellent. Perfect. Βright and magical. It is a jewel. Thank you very much! IT IS MORE THAN WHAT THEY IMAGINE. MUCH MUCH BETTER THAN THAT I EXPECTED. EXCEEDED MY EXPECTATIONS.
Before purchasing the goods, ask for a picture of Before purchasing the goods, ask for a picture of the product and make sure of all the accessoriesthe product and make sure of all the accessories
My first experience with Alibaba & I find this site brilliant.
All the sellers are very helpful professional & so polite.
It's a shame European & US wholesalers aren't so helpful.
Thank you Alibaba
Been ordering samples for my online store, they always deliver on time. The support of the staff for any queries is dependable.
I am very pleased with orders from Alibaba. Very fast shipping and excellent sublimation blanks. Will continue to order.
Support and follow-up to all orders are very good this feature transmits confidence to all customers to continue performing business any time
He recibido todos los pedidos a tiempo y conforme a lo indicado. Este citio me ayudo a ejecutar todos los proyectos de mi empresa..
I have used Alibaba for many of my products. It is a great source for everyday products at economical prices but only if you are willing to buy in Bulk. New traders on a low budget cannot benefit from the extortionate shipping charges. Suppliers advertise prices and a very reasonable price. But when delivery charges are added, the total price per item turns out to greater than the same product being sold on Amazon or eBay!
I do find it difficult to communicate with suppliers due to language and translation barriers. The time difference between the UK and China means I have to stay awake till late or start communicating around 5 am. Furthermore, the suppliers multitask and take a long time to respond and this wastes a lot of my time.
I became this year, and the experience is very good. The comunication is good and the shipping's very fast.
Very Happy with the process and the goods purchased. The suppliers were professional and helpful and their quality was great. I would recommend this site.
The bottle quality was not as its looks in the picture. The lid not fitting well on the bottle mouth. The manufacturer could use a better material. It even makes noise while closing the bottle.
Very well manufactured and well packaged. Communication was also excellent, Lucy's understanding of what product I needed was spot on.
This is amazing platform that brought great suppliers and services in one place. I have deal with multiple suppliers and service providers and so far my experience is excellent
Ive used alibaba a number of times & I find this site brilliant.
All the sellers are very helpful professional & so polite.
Its a shame UK wholesalers aren't so helpful.
Thank you Alibaba
Variedad de productos, buenos precios y protección al pago, muy bien, fabuloso si una empresa como alibaba facilitara mas los procesos de exportación e importación de productos.
This site Very Good and valuable for buyers & suppliers. Best Supplier I met from this site. I hope this site will be best B2B market
I'm very satisfied with my purchase, everything went smooth no problem. The product arrived much earlier as expected.
Vorsicht, die Maße sind außen gemessen, und somit durch das Material viel kleiner als die Angaben in der Anzeige. Ferner sind einige Clickverschlüsse falsch angenäht und schließen somit nicht. Für jeden der nicht nähen kann eine Ärgernis welches nicht zu beheben ist.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.