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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very Happy with the order and the one getting our Order Bin is so honest and very reliant. Thank you
I found new suppliers and many products that I interest. I had problem with supplier communication but now it is ok.
I will buy more in Alibaba.
Buena compra, lamparas de buena calidad, costos accesibles y entrega perfecta.
Empresa seria y el vendedor profesional muy amable y siempre estuvo ayudando en todo lo necesario para que la compra se efectuara
BUEN PRODUCTO HASTA EL MOMENTO NO SE TIENE PROBLEMA CÁLIDA MUY BUENA Y EXPLICACIÓN EXCELENTE ES TODO LO QUE SE PUDE ESPERAR
I am new in the field, but so far I haven't being disappointed. I found excellent suppliers here and some of them turn to become friends. Of course I do little research before jump in a deal, but I am happy with alibaba.com so far.
Very good communication and customer service. I will definitely order from them again. The jacket, while small, will will come in handy. Looking forward to working with them again.
I am a new member here, I received proper attention and the supplier is helpful. I look forward for more transactions in the future.
Easy to order through alibaba.com. But once we started ordering and we feel that Alibaba.com is a secured way of doing business. Good platform and I would recommend trade assurance
I am very happy with the work of the Manager David Zhang, he did a good job, completed all the documents, and the goods arrived on time
It works just perfectly. Looking forward to build our promoting stand with these equipment. Told the solution also to my friends.
Good to deal and can fined whats i need and find any products
Easy o use
Safe to use
Would have no hesitation in recommending this company, been dealing with them for the past 3 years. They not only give you excellent customer service but deal with problems as they happen, giving you a great extra piece of mind. There is never a problem. Love in Crystal
Wide selections of suppliers to choose from and the response from the Suppliers are fast and responsive.
They will be by your side every step of the way like your dealing with a mom and pop company. Very reliable.
I purchase usually 25 units a week. They are processed within two days and by the third day, I usually have tracking information. You couldn't want better customer service than Alice gives you. I wouldn't be more pleased and would recommend the company to any potential buyer.
The page fulfills the promises, but if some products do not, we must see how this problem is solved, despite all this the purchase was made and all the logistics of Alibaba were fulfilled
I chose a 5 star review supplier to design and produce jerseys and T-shirts for our charity via Alibaba. I'm very happy in all stages from beginning to delivery. Thank you
We were really hesitant to order through alibaba.com. But once we started ordering and we feel that Alibaba.com is a secured way of doing business. Good platform and I would recommend my fellow business owners.
Very good and efficient service, easy to place track and receive orders. The system provides a secure business transaction environment leave both customer and supplier well satisfied.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.