business logo of Alibaba

AlibabaReviews 13,850

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey star
grey star
grey star
grey star
grey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Nevada
2 reviews
0 helpful votes
Follow Marisol T.
Unfollow Marisol T.
Share Review
Report Review

Very Happy with the order and the one getting our Order Bin is so honest and very reliant. Thank you

Date of experience: November 18, 2020
Thailand
1 review
0 helpful votes
Follow Peerapol M.
Unfollow Peerapol M.
Share Review
Report Review

Good Experience
November 19, 2020

I found new suppliers and many products that I interest. I had problem with supplier communication but now it is ok.
I will buy more in Alibaba.

Date of experience: November 18, 2020
Mexico
1 review
0 helpful votes
Follow salvador R.
Unfollow salvador R.
Share Review
Report Review

Lamparas de Buena Calidad
November 19, 2020

Buena compra, lamparas de buena calidad, costos accesibles y entrega perfecta.
Empresa seria y el vendedor profesional muy amable y siempre estuvo ayudando en todo lo necesario para que la compra se efectuara

Date of experience: November 18, 2020
Peru
1 review
0 helpful votes
Follow Augusto C.
Unfollow Augusto C.
Share Review
Report Review

BUENA ELECCIÓN
November 19, 2020

BUEN PRODUCTO HASTA EL MOMENTO NO SE TIENE PROBLEMA CÁLIDA MUY BUENA Y EXPLICACIÓN EXCELENTE ES TODO LO QUE SE PUDE ESPERAR

Date of experience: November 18, 2020
Illinois
1 review
0 helpful votes
Follow Omnintuit L.
Unfollow Omnintuit L.
Share Review
Report Review

I am new in the field, but so far I haven't being disappointed. I found excellent suppliers here and some of them turn to become friends. Of course I do little research before jump in a deal, but I am happy with alibaba.com so far.

Date of experience: November 18, 2020
New York
1 review
0 helpful votes
Follow Patrick J.
Unfollow Patrick J.
Share Review
Report Review

Great job!
November 18, 2020

Very good communication and customer service. I will definitely order from them again. The jacket, while small, will will come in handy. Looking forward to working with them again.

Date of experience: November 18, 2020
Philippines
1 review
0 helpful votes
Follow Inocencio M.
Unfollow Inocencio M.
Share Review
Report Review

Very reliable company
November 18, 2020

I am a new member here, I received proper attention and the supplier is helpful. I look forward for more transactions in the future.

Date of experience: November 18, 2020
GB
1 review
0 helpful votes
Follow david s.
Unfollow david s.
Share Review
Report Review

Easy with trade assurance
November 18, 2020

Easy to order through alibaba.com. But once we started ordering and we feel that Alibaba.com is a secured way of doing business. Good platform and I would recommend trade assurance

Date of experience: November 18, 2020
Reunion
1 review
0 helpful votes
Follow Marie P.
Unfollow Marie P.
Share Review
Report Review

Hgh
November 18, 2020

Very grzat service. Alisa answer every time and always to offer a solution. Im very happy of this thank

Date of experience: November 18, 2020
RU
1 review
0 helpful votes
Follow Vladimir P.
Unfollow Vladimir P.
Share Review
Report Review

I am very happy with the work of the Manager David Zhang, he did a good job, completed all the documents, and the goods arrived on time

Date of experience: November 18, 2020
Finland
1 review
0 helpful votes
Follow Tapani K.
Unfollow Tapani K.
Share Review
Report Review

Managind Director
November 18, 2020

It works just perfectly. Looking forward to build our promoting stand with these equipment. Told the solution also to my friends.

Date of experience: November 18, 2020
Jordan
1 review
0 helpful votes
Follow mohammad a.
Unfollow mohammad a.
Share Review
Report Review

Good to deal
November 18, 2020

Good to deal and can fined whats i need and find any products
Easy o use
Safe to use

Date of experience: November 18, 2020
Ireland
1 review
0 helpful votes
Follow Damien C.
Unfollow Damien C.
Share Review
Report Review

Excellent
November 18, 2020

Would have no hesitation in recommending this company, been dealing with them for the past 3 years. They not only give you excellent customer service but deal with problems as they happen, giving you a great extra piece of mind. There is never a problem. Love in Crystal

Date of experience: November 17, 2020
Singapore
1 review
0 helpful votes
Follow Jason T.
Unfollow Jason T.
Share Review
Report Review

Happy with the Services
November 18, 2020

Wide selections of suppliers to choose from and the response from the Suppliers are fast and responsive.

Date of experience: November 17, 2020
Florida
1 review
0 helpful votes
Follow Prime E.
Unfollow Prime E.
Share Review
Report Review

No fault reassurance.
November 18, 2020

They will be by your side every step of the way like your dealing with a mom and pop company. Very reliable.

Date of experience: November 17, 2020
North Carolina
1 review
0 helpful votes
Follow Edward H.
Unfollow Edward H.
Share Review
Report Review

I purchase usually 25 units a week. They are processed within two days and by the third day, I usually have tracking information. You couldn't want better customer service than Alice gives you. I wouldn't be more pleased and would recommend the company to any potential buyer.

Date of experience: November 17, 2020
Colombia
1 review
0 helpful votes
Follow JOVANNY G.
Unfollow JOVANNY G.
Share Review
Report Review

NAPCO 8200
November 18, 2020

The page fulfills the promises, but if some products do not, we must see how this problem is solved, despite all this the purchase was made and all the logistics of Alibaba were fulfilled

Date of experience: November 17, 2020
Australia
1 review
0 helpful votes
Follow Mehdi G.
Unfollow Mehdi G.
Share Review
Report Review

I chose a 5 star review supplier to design and produce jerseys and T-shirts for our charity via Alibaba. I'm very happy in all stages from beginning to delivery. Thank you

Date of experience: November 17, 2020
India
1 review
0 helpful votes
Follow ganesan t.
Unfollow ganesan t.
Share Review
Report Review

We were really hesitant to order through alibaba.com. But once we started ordering and we feel that Alibaba.com is a secured way of doing business. Good platform and I would recommend my fellow business owners.

Date of experience: November 17, 2020
Oman
1 review
0 helpful votes
Follow Vengesayi N.
Unfollow Vengesayi N.
Share Review
Report Review

Very good and efficient service, easy to place track and receive orders. The system provides a secure business transaction environment leave both customer and supplier well satisfied.

Date of experience: November 17, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087