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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far had made 5-6 orders from this site with Trade Assurance suppliers. Very satisfied with the order and delivery. All orders and products were delivered without any issues.
I love to purchase from Alibaba.com. Because we can get all kinds of product from alibaba.com. Love.
Wonderful product, customized design is really good, unique with high quality and delivered on time. Compective price and helpful service. We will return for orders in the future.
The sample protective cases I ordered were delivered quickly and were in good condition. Alibaba's site made it very easy to connect with the supplier and allowed for an easy communication channel between us.
I have purchased from several Alibaba suppliers. All of the inquiries have been met in a timely fashion. The choice and ability to connect with suppliers are unmatched options to source products. Alibaba makes it easy to purchase products. Companies help you purchase, invoice, and ship your products. So simple... Over the years however, I have noticed less of an ability to design products and more of a push to purchase already made products. In the past, I could contact the factory and design a product from start to finish with a reasonable MOQ.
This seller shipped on time and neatly packaged my shipment. The sunglasses are beautiful and the quality isn't bad..
Producto llega en condiciones regulares esperamos como a ver como sale la calidad del producto y del resto quedo satisfecho con el servicio
We've had a great purchasing experience, sales people are patient and try to understand the needs.
Overall,, the product worked well.
The brightness is good, showed to be compatible with the Android apps we use.
We've tested a 4 ft drop and product didn't break - continued working!
The only recommendation aside from not having USB-C, which appears the newer line of products have: the inclusion of bracket holes/dents, so we can deploy holders.
El producto me llego conforme, el tiempo de llegada si demoró pero está dentro de lo razonable, por la operación realizada estoy conforme.
This was my first time using Alibaba.com. A co-worker told me about Alibaba platform (she orders for her online store). Prior to ordering, I read and watched how to videos about shipping, dealing with companies, and etc. on Alibaba's website. Alibaba offers good instructions and information that helped me.
I found a trust worthy company on Alibaba - Dongguan L&N Shoe Material Co. All communication occurred through Alibaba and the company's sale representative (Ms. Zang) was caring, professional, and responded in a timely manner always. My products arrived yesterday, December 21,2020. I am verrrrrrry happy with the quality of the products - the are just like the picture on the website. The duration of the shipping (shipped by sea) was lengthy (COVID was part of the reason); and shipping cost was a little expensive. I will order again from this company and search for other companies to order products on Alibaba.com.
I did not have any issues; therefore, I didn't have to contact Alibaba's customer service. Therefore, I can't give a review about Alibaba's "Customer Service".
Very satisfied. The CS Nancy is also quick in responsing. The product is very good also.
The resolution of the printer is good enough.
Recommend to sort out the transport thru the supplier for smoother delivery, there were i bit of delay however the goods came in perfect condition.
Great communication by Abby, very professional. Quality and packing is good. Will order in bulk soon.
This is my third order. I love their collection. I also, appreciate the responsiveness and care into my orders.
Service satisfaction in every aspects of the deal, i will continue patronizing Alibaba for their good service commitments to their costumer.
I received a high quality OEM Fuser in a reasonable time frame at the lowest price on the entire planet. I look forward to future products as needed. I am 76 years old and know good service when I see it. I am a solid Aibaba fan from now on.
The the product is great! I received the product on time and in great condition. I knew what I was looking for and I got what I wanted and am grateful. I hope to be doing orders with you soon because now I realize that your products are good. Thank you, Raquel
Alibaba is simply unbeatable! Quick and smooth transaction and very very efficient service! Best place to buy anything you need, or simply want...
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members